Identity and Access Management (IAM) Engineer

ISAAC WARD, JR.

I.W

PROFILE

Experienced IAM Engineer with a proven track record in designing, implementing, and optimizing Identity and Access Management solutions. Possessing hands-on technical expertise, excel in providing direction, technical leadership, and ensuring the health of IAM platforms. My robust understanding of access provisioning, identity governance, and Role-Based Access Control (RBAC) is complemented by my proficiency in implementing and configuring IAM tools, specifically SailPoint Identity IQ. With a strong focus on compliance, adeptly develop reports for audit, SOX, and attestation purposes.

CORE COMPETENCIES

Demonstrated leadership in guiding the technical design and development of Identity and Access Management (IAM) implementations.

Proven expertise in crafting and implementing Role-Based Access Control (RBAC) strategies for enhanced access control.

Hands-on experience in installing and configuring the SailPoint Identity IQ platform, showcasing technical proficiency.

Comprehensive knowledge of Cybersecurity architecture principles, ensuring a robust security framework.

Strong background in integrating IAM tools seamlessly with various business applications, databases, and operating systems.

Extensive experience in developing compliance reports for audits, SOX, and attestation, emphasizing meticulous attention to regulatory standards.

Automation prowess in streamlining user life cycle processes, including joiners, movers, and leavers, enhancing operational efficiency.

Exceptional communication skills, fostering collaborative relationships with teams, management, and client departments for effective IAM implementation.

PROFESSIONAL EXPERIENCE

Technical Specialist - POS and Network Infrastructure Jan 2016 – Present

Briad

Rebuild POS devices, servers, and PCs, ensuring optimal functionality and reliability.

Run CAT5/6 wiring and configure camera systems, phone lines, and Fortinet firewalls.

Image HDDs and SDDs, maintaining a meticulous inventory of the company-provided van.

Install, troubleshoot, and replace network equipment, including jacks, ensuring seamless connectivity.

Set up and test payment devices for PCI compliance.

Spearhead the setup and configuration of advanced security measures, including Fortinet firewalls, to fortify the network against potential threats.

Configure iPads for third-party services, such as Uber Eats, ensuring smooth operations.

Conduct routine maintenance on the company-provided van to uphold operational efficiency.

Printer Administrator and PC/Laptop Configurator Jan 2013 – Present

Unisys, Blue Bell, PA

Efficiently managing and maintaining printer systems, ensuring optimal functionality and troubleshooting any issues promptly.

Collaborating with the team to develop monitoring reports on the health, effectiveness, and efficiency of the IAM service.

Configuring and deploying PC/Laptop systems for Novartis employees, adhering to company standards and user requirements.

Utilized HP Web Jet Admin to oversee over 1,000 printers and copiers.

Playing a pivotal role in providing seamless IT support for Novartis, a client with over 8000 employees.

Conduct regular User Entitlement Reviews for applications and databases, implementing and scheduling various types of reviews.

CONTACTS

H:908-***-**** C:908-***-****

ad45vn@r.postjobfree.com

52 Willow Ave North Plainfield

New Jersey 07060

PROFESSIONAL SKILLS

IAM Implementation

Role-Based Access Control (RBAC)

Identity Governance

Access Provisioning

Compliance Reporting

Workflow Design

System Optimization

Active Directory Integration

Java Development

Information Systems Knowledge

Automation Development

User Life Cycle Management

SOD Policies

Technical Leadership

Cybersecurity Architecture

Installation and Configuration

Access Certification

Technical Troubleshooting

Communication Skills

Team Collaboration

Client Onboarding

Technical Documentation

Risk Assessment

TECHNICAL SKILLS

SailPoint Identity IQ

LDAP, SAML, OpenID, OAuth

Networking Tools (TCP/IP)

Java Development

Active Directory

PowerShell

SCCM

Windows XP/7/8.1

Microsoft Office 2007/2010

MFP Software

CONTACT INFO

078********

ad45vn@r.postjobfree.com

CAREER PROFILE

Experienced Scrum Master with over 17 years of experience in the IT Industry with versatile, cross - platform experience in Agile software development methodology, project management, software testing, and SAFe/Agile framework for diverse clients in finance and other industries. A high performance driven, self - starter and learner with solid working knowledge in the areas of business analysis and solutions consulting, user experience and business intelligence. Skilled in working with diverse team members, proficient in communication and expectation management, ranging from C-level stakeholders to tech leads, testers, and end users. Solid ability to drive business growth, capitalize on new revenue potential, including managing all aspects of daily business operations.

Technical Skills

Databases: ORACLE, HANA

Methodology: Waterfall, Agile, SCRUM,KANBAN, XP.

ERP: Oracle Financials and SAP

DATA Warehousing: Oracle, SAP BW, SAP HANA.

PM Tools: MS Project, JIRA, RALLY, VERSIONONE and TFS.

IT Project Lifecycle: Requirements Analysis, Costing & Budgeting, Project Scheduling, Monitoring & Controlling and Testing/Support

EDUCATION

NJIT Certifications – Aug 2023

Microsoft Security

Computer Networking

Cloud Security

Linux Security

Network Security

Cyber Infrastructure & Technology

Python

Ethical Hacking

Digital Forensics & Incident

Response

Morris Brown College, Atlanta, GA

Major: Computer Science

Metropolitan Institute of Network Technology, Jersey City, NJ

Certified Network Operator–

Networks & Personal Computers.

Panasonic, Secaucus, NJ

DBS, PBX, TI, MAGIC and, COURIER

Certified.

Network Training Institute, Rahway,

NJ A+ Certified

Global Knowledge, Morristown, NJ

Certificate TCP/IP Troubleshooting

HOBBIES AND PERSONAL INTERESTS

Building customized computer systems

Photography and Videography

Audio Engineering

Auto Racing

PROFESSIONAL EXPERIENCE (Continue)

Copier/Network Field Technician Aug 2012 – Jan 2013

TGI Office Automation, Brooklyn, NY

Executed on-site installation, maintenance, and repair of copiers, printers, and network devices, ensuring optimal functionality for clients.

Diagnose and troubleshoot hardware and software issues, applying technical expertise to resolve problems promptly and minimize downtime.

Collaborated with clients to understand their specific needs and provide tailored solutions for copier and network requirements.

Provided technical support to clients over the phone and through remote access tools, resolving issues efficiently.

Retail Tech Support Specialist - PC Break/ Fix and Restoration 2010 – 2012

Amerada Hess Corp., Woodbridge, NJ

Installed, configured, and maintained point-of-sale (POS) systems, payment terminals, and other retail technology infrastructure.

Collaborated with store managers and IT teams to understand specific retail technology needs and provided tailored solutions.

Acted as a telecommunications liaison with Verizon, Comcast Cable, and AT&T for phone line and network issues.

Field Service Copier/PC Technician 2009 – 2010

Penguin Imaging, West Windsor, NJ

Installed, configured, and maintained a variety of copiers, printers, and PC systems for diverse clients.

Travelled 50+ miles daily around the tri-state area to provide on-site technical support.

Collaborated with clients to understand their specific workflow requirements and recommended suitable copier and PC solutions.

Product Support Specialist II 1997 – 2009

Panasonic, Secaucus, NJ

Developed comprehensive project plans, schedules, and budgets for efficient project management.

Conducted remote diagnostics for service calls, VOIP, and PBX systems, ensuring prompt issue resolution.

Troubleshooted email, networking connectivity problems, and supported T1, ISDN, and Analog phone lines.

Provided field support for PC-based VM, addressing component replacements as needed.

Configured voice mail systems for LAN use, enhancing communication efficiency.

Executed moves, changes, and additions of PC and phone ports at both jack and network closet levels.

Supported dot matrix, color/B&W laser printers, and desktops.

Troubleshot and resolved issues with CD-ROMs, DVD-RAM, and software installations, and dispatched service when needed.

Addressed challenges with United Parcel Service (UPS) software and hardware, including user ID resets and database error fixes.

Assisted in the transition from DOS-based programs to Windows-based programs, ensuring a smooth migration.

Hotline Associate for United Parcel Service 1996 – 1997

Leveraged Technology, New York, NY

Responded promptly to customer inquiries regarding UPS products, ensuring a rapid and effective resolution of all concerns.

Collaborated across functions to provide comprehensive assistance, contributing to overall customer satisfaction.

PC Installer 1993 – 1996

Alternative Resource Corp., Saddle Brook, NJ

Executed the installation of personal computers at diverse locations, ensuring seamless setup and functionality.

Collaborated across various areas to ensure customer satisfaction and retention, actively contributing to a positive customer experience.

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