Maggie Samano

**** ******* ******

Los Angeles, CA 90032

ad45tb@r.postjobfree.com 323-***-****

PROFILE

Administrative Assistant/Customer Services 10+ years of professional experience

Data Entry/Customer Service Representative/ Accounting Clerk

I have experience in loan processing, reverse mortgages and collections.

Familiar with workers comp. codes and laws

Bilingual Spanish English

Proficient in Microsoft Office (Word, Excel) and typing 55 wpm, 10 key

Notary License

Bachelors in Christian Arts

EXPERIENCE

Office Manager/Collections Specialist

Affordable Gate Repair 2023-2024

Organizing Office, Opening EDD account, getting owners license, collecting on past due invoices from 2019 to current. Setting payment arrangements with EDD on past due fees and penalties. Preparing all office paperwork for EDD audit. Etc.. Running QuickBooks reports, invoicing, preparing work orders for the technicians to send them out on jobs.

Bilingual CSR-Specialist

Remote-Hornecc Project LA Business Personnel 2021-2022

Verifying only state applications for Privacy Policy. Providing guidance to applicants over the

phone to retrieve their online applications and status. Escalating applications to correct

departments. Zoom supervisor meetings.

Accounting Clerk III

City of Long Beach, PR, Long Beach, CA 2019-2021

Accounts payable/receivable, invoicing, deposit form, impress check request, inputting certified

invoices in new system Munis. Making sure Purchase Orders have sufficient funds if not send

them for the request and making sure all requirements are in. Creating spreadsheet with vendors

1099, making sure invoices are paid as required. Data entry and looking up on blue zone to see

who invoices belong to according to PO on invoices. Preparing bank deposits.

Sunbelt Properties Inc./McCormick Financial (Broker Assistant) 2018-2019

Accounts Receivable/Payable, Bookkeeping

Making Bank Deposits and Reconciling Accounts. Figuring out realtor’s commissions, paying E

& O insurance making sure Realtors comply. Maintaining office needs. Accounts

Payable/Receivables, Bookkeeping Intuit QuickBooks desktop. Filling out information for

lenders, running reports QB run reports for profit & loss, sorting mail, distributing mail to PO

Boxes, keeping track of dues, invoicing tenants renting office spaces on QB emailing them,

collecting rents, entering in correct books in QuickBooks. Managing rental, properties,

maintenance calls for any house needing repairs. Home checks on rentals and rental agreements

etc. Managing office units and houses.

Account Clerk II (Accounts Payable)

City of Long Beach, PW, Long Beach, CA 2016-2017

Verifying invoices with appropriate signatures by Analyst and Approvals, before making

-payment

Coding invoices for payment to be made of correct account, department.

Making deposits, scanning, invoicing into vouchers to be paid and tracked.

Contacting Vendors as necessary to ask for packing slips and returning there calls on status of

payment to invoices.

Processing Direct Payments for employees, projects, expenses, distributing inter mail and postal

mail.

Tracking invoices and making corrections to any rejected vouchers and resubmitting them.

Collections Specialist (Workers Comp) 2009 –2014

Assertive A/R Solutions, South Pasadena, CA

Hired by employer clients as a third-party collector to resolve workers comp cases.

Updated Workers Compensation Claims.

Filed liens and prepared declarations of readiness.

Familiar with laws, codes and forms for filing workers compensation claims.

Worked closely with insurance companies and applicant attorney to update them on claims.

Checked status of all claims using FedEx.

Gathered information and researched files using on base to identify medical reports, exams,

prescriptions and other data required for completing workers comp files.

Researched files for Case in Chief to potentially negotiate settlement of accounts (preferably out

of court).

Worked with adjusters, defense attorneys and applicant attorneys to update them and assist in

resolving claims.

Provided requesting parties, as needed, demands to settle, itemized bills, past due billings and

confirmations out (settlement agreements).

Customer Services Level 3 / Administrative Assistant 2005-2008

Wells Fargo Home Mortgage, Claremont, CA

Performed administrative duties and provided loan assistance for Dean Nichols, the top loan

producer in the department.

Assisted branch manager in Claremont office with administrative duties.

Provided customer service for reverse mortgages including assisting in processing loans

Developed Excel spreadsheets to provide loans reports and help sales reps increase funding on

loans.

Tracked and updated rate reports to extend rate locks and regulations B.

Processed loans, opened escrow and title and extended locks

Oversaw quality control to ensure files were up-to-code and prepared properly for underwriting

including verifying statement of income, assets, and employment.

Customer Services Rep/Senior Service Officer 2002 2004

Financial Rescue Services, Burbank, CA

Helped clients understand their rights when working with creditors such as Bank of America,

Sears, MBNA and Citibank.

Assisted clients in filing complaints with the FTC whose collectors violated the Fair Debt

Collections Act Provisions

Became familiar with each state’s laws regarding consumer right (collections)

Assisted clients who were being sued to negotiate and come to an agreement by consulting and

working with legal department.

Assessed client’s risk of the outcome of a lawsuit and guided them through the legal

proceedings, as needed.

Developed and staffed a mortgage refinance settlement department to help clients who qualified

for a home loan to settle their unsecured debt.

REFERENCES UPON REQUEST

Contact this candidate