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Customer Service Medical Records

Location:
Portsmouth, VA
Posted:
April 21, 2024

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Resume:

Lillian Simmons

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Portsmouth, VA 23707

ad45se@r.postjobfree.com

+1-757-***-****

To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of customer service. To obtain a position that will enable the use of my strong organizational skills, Microsoft expertise, and ability to work well with people. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Claims Adjuster

USAA - Chesapeake, VA

January 2023 to February 2024

Certified Nurses Assistant

VitalCore Health Strategies- Deerfield Correctional Center - Capron, VA September 2022 to May 2023

• Take vital signs regularly

• Provided for inmates physical and emotional needs

• Cleaned cells

• Assisted with wound care

• Aided in lifting inmates when necessary

• Recorded Inmates care

Medical Records Clerk

VitalCore Health Strategies- St. Brides Correctional Center - Chesapeake, VA January 2022 to May 2022

• Records Manager

• Operating Systems: Mac OS and Windows

• HIPPA Privacy with medical records

• Install, upgrade, support and troubleshoot for printers, computer hardware

• Performs general preventative maintenance tasks on computers, laptops, printers.

• Organizes workflow and appointment by reading and routing correspondence, collecting information, and managing assignments.

Certified Nurses Assistant (CNA)

Armor Correctional Health Services (Powhatan Correctional Center) - Powhatan County, VA March 2019 to September 2020

• Worked in a Prison

• Took vital signs regularly

• Provided for inmates physical and emotional needs

• Cleaned cells

• Assisted with wound care

• Aided in lifting inmates when necessary

• Recorded Inmates care

Hospice Aide

Hospice of Virginia - Richmond, VA

July 2014 to September 2018

Healthcare Services

Providing bed baths as appropriate, Assisting patients with the uses of bed pans, urinals, bedside commode, and to the bathroom., Support the patients and family's unique spiritual and cultural beliefs, and needs. Assist with feeding and dressing patients., Cather Care (Cleaning, and Measuring Output), Changing (Incontinence Care) and Repositioning patient, Personal Banker

SunTrust - Richmond, VA

April 2013 to August 2018

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.

• Informing customers about bank products and services.

• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

• Maintaining and balancing cash drawers and reconciling discrepancies.

• Packaging cash and rolling coins to be stored in drawers or the bank vault.

• Keeping a clean, organized work area and a professional appearance.

• Handling currency, transactions, and confidential information in a responsible manner.

• Using software to track bank information and generate reports.

• Following all bank financial and security regulations and procedures. Certified Nursing Assistant (CNA)

Visiting Angles - Richmond, VA

September 2011 to January 2014

Visiting Angles Richmond, Virginia

Healthcare Services

Education

Some College in Nursing

J Sargeant Reynolds Community College - Richmond, VA 2019 to Present

High School Diploma

Denbigh High School - Newport News, VA

2005 to 2009

Skills

• Cna Certified

• CNA

• Home Health

• Stna

• Certified Nursing Assistant

• HHA

• Memory Care

• Hospice Care

• Caregiving

• Critical Care Experience

• Hoyer Lift

• Laundry

• Hospital Experience

• Nursing

• Dementia Care

• Vital Signs

• Cleaning Experience

• Medical Records

• Meal Preparation

• Critical care experience

• Customer service

• Microsoft Office

• Vital signs

• Medical terminology

• EMR systems

• HIPAA

• Leadership

• Sales

• Insurance sales

• Mac OS

Certifications and Licenses

Nurses Aide

November 2011 to November 2024

License number# 140*******

Medication Aide

January 2015 to January 2025

License number#003*******

CPR

October 2023 to October 2026

Healthcare Provider (BLS) Adult, Child and Infant CPR/AED & First Aid Certified Nursing Assistant (CNA)

AED Certification

Certified Medication Aide

State Tested Nursing Assistant

Certified Medication Technician

BLS Certification

Driver's License

Property & Casualty License

Assessments

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Nursing assistant skills — Proficient

August 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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