Customer Service Medical Records
Resume:
Lillian Simmons
Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Portsmouth, VA 23707
*******.*******.**@*****.***
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of customer service. To obtain a position that will enable the use of my strong organizational skills, Microsoft expertise, and ability to work well with people. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claims Adjuster
USAA - Chesapeake, VA
January 2023 to February 2024
Certified Nurses Assistant
VitalCore Health Strategies- Deerfield Correctional Center - Capron, VA September 2022 to May 2023
• Take vital signs regularly
• Provided for inmates physical and emotional needs
• Cleaned cells
• Assisted with wound care
• Aided in lifting inmates when necessary
• Recorded Inmates care
Medical Records Clerk
VitalCore Health Strategies- St. Brides Correctional Center - Chesapeake, VA January 2022 to May 2022
• Records Manager
• Operating Systems: Mac OS and Windows
• HIPPA Privacy with medical records
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Organizes workflow and appointment by reading and routing correspondence, collecting information, and managing assignments.
Certified Nurses Assistant (CNA)
Armor Correctional Health Services (Powhatan Correctional Center) - Powhatan County, VA March 2019 to September 2020
• Worked in a Prison
• Took vital signs regularly
• Provided for inmates physical and emotional needs
• Cleaned cells
• Assisted with wound care
• Aided in lifting inmates when necessary
• Recorded Inmates care
Hospice Aide
Hospice of Virginia - Richmond, VA
July 2014 to September 2018
Healthcare Services
Providing bed baths as appropriate, Assisting patients with the uses of bed pans, urinals, bedside commode, and to the bathroom., Support the patients and family's unique spiritual and cultural beliefs, and needs. Assist with feeding and dressing patients., Cather Care (Cleaning, and Measuring Output), Changing (Incontinence Care) and Repositioning patient, Personal Banker
SunTrust - Richmond, VA
April 2013 to August 2018
• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Keeping a clean, organized work area and a professional appearance.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures. Certified Nursing Assistant (CNA)
Visiting Angles - Richmond, VA
September 2011 to January 2014
Visiting Angles Richmond, Virginia
Healthcare Services
Education
Some College in Nursing
J Sargeant Reynolds Community College - Richmond, VA 2019 to Present
High School Diploma
Denbigh High School - Newport News, VA
2005 to 2009
Skills
• Cna Certified
• CNA
• Home Health
• Stna
• Certified Nursing Assistant
• HHA
• Memory Care
• Hospice Care
• Caregiving
• Critical Care Experience
• Hoyer Lift
• Laundry
• Hospital Experience
• Nursing
• Dementia Care
• Vital Signs
• Cleaning Experience
• Medical Records
• Meal Preparation
• Critical care experience
• Customer service
• Microsoft Office
• Vital signs
• Medical terminology
• EMR systems
• HIPAA
• Leadership
• Sales
• Insurance sales
• Mac OS
Certifications and Licenses
Nurses Aide
November 2011 to November 2024
License number# 140*******
Medication Aide
January 2015 to January 2025
License number#003*******
CPR
October 2023 to October 2026
Healthcare Provider (BLS) Adult, Child and Infant CPR/AED & First Aid Certified Nursing Assistant (CNA)
AED Certification
Certified Medication Aide
State Tested Nursing Assistant
Certified Medication Technician
BLS Certification
Driver's License
Property & Casualty License
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Nursing assistant skills — Proficient
August 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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