Darlington Chiputura

Address: **** ***** **** *******, *********, Zimbabwe

Phone: +263-*********/+263-*********

Email: ad45s2@r.postjobfree.com

Date of Birth: 10 October 1978 Nationality: Zimbabwean Marital Status: Married Education

• Bachelor of Business Studies & Computing Science -2002

• Oracle Reports (New Horizons Zimbabwe)-2005

• Unix Sun Solaris (New Horizons Zimbabwe)-2006

• ITIL Foundation Certificate in IT Service Management-2012

• Cloud Computing Certificate

• Associate Member of the Computer Society of Zimbabwe

• Microsoft BizTalk Server 2010 For Developers Certificate Profile

Darlington has over 18 years working with Commercial Systems for the Electricity Industry in Zimbabwe. Has managed the ZETDC Commercial Systems and Applications. Further relevant experience includes real time IT based/ virtual retailing, third party vending management systems, providing technical and functional support to users of ZETDC systems, undertake system analysis, design, implementation and testing for new systems centred on improving client convenience, and production of timely reports for various stakeholders within and outside ZETDC. Possesses emerging interest in utilising cost-effective information technology for retail and financial management focusing on virtual profitability drivers. A team player with extensive experience working with multi-disciplinary teams in electricity distribution and retailing. Darlington is a team leader who supervises and controls the preparation and update of commercial IT systems documentation and related human resource requirements. Personal Attributes

• Innovative

• Ability to embrace changing technologies quickly

• Professional, accurate and consistent high work ethic

• Familiar with agile methodology and scrum

• Ability to adapt quickly to changing environments Relevant Experience

Systems Manager August 1 2022 – Current

Wow Bank Cards (CST)-Payzim System

Overview

Management of CST Payzim System. CST Zimbabwe through its subsidiary Wow Bank Cards, is developing Banking System in collaboration with CBZ. The CST Banking System (Payzim) will interface with the CBZ main banking system for the purposes of enabling CST customers to transact. CST has customers in the form of clubs which are also called cells. The cells are categorized depending on the area of specialization. They are cells for football clubs (Dynamos, Highlanders, Caps United etc), cells for Farmers organisations, churches etc. The Payzim system manages members of these cells and members should be able to transact on the Payzim system which is integrated to CBZ Banking System. Responsibilities and Tasks

• Supervises a team of Systems Analysts and Developers in the design, and specification, testing, implementation and support of the Payzim System.

• Ensures that resources and tools are available to analysts and developers so that system delivery targets are met and the quality of work is not compromised.

• Supervises and controls the preparation and update of all system documentation e.g., user and technical manuals, so as to keep them up to date and to enable easy maintenance or enhancement.

• Allocates specific assignments to team members and monitors individual schedules within the team.

• Provides and effects total system integration by providing interface specification features between different systems and geographical sites to ensure the quick and accurate flow of data.

• Facilitates application system maintenance and enhancements by specifying changes to system software so that any new Business Unit decisions and policies are timely and accurately reflected in the systems.

• Analyses business problems and recommends the best IT solutions to ensure that only appropriate, effective and up-to-date technology is utilised by Wow Bank Cards.

• Establishes training requirements for Commercial Systems and ensure that all required implementation training is carried out to acceptable standards.

• Supervises the design and compilation of training material for the specified systems.

• Facilitates and supervises the delivery of user training by internal or external trainers.

• Submits a comprehensive written report to the Country Managing Director reflecting the status of each application in the specific project area.

• Prepares reports and memos on issues raised by users or instructions to users.

• Provides consultative services and specialised expertise in technical application areas to User Groups and IT Management.

• Preparation of annual budgets for ICT services and ensure that the budget is adhered to.

• Ensuring all licenses and service level agreements are up to date fully paid.

• Development and implementation of ICT Policies

• Continuous review and testing of ICT disaster recovery and business continuity plans

• Ensuring maximum availability and utilization of all Business Systems.

• Enforcement of adherence to the company’s code of conduct and operating procedures and instructions.

• Research and development for ICT innovation and systems improvement with Business Process Owners. ICT Specialist July 1 2021 – August 2022

Lindnag Investments Pvt. Ltd

Overview

Implementation of ERP Systems for various clients

Responsibilities and Tasks

• Configuration and Implementing Odoo ERP for Hotels and Lodges, Schools, Retailers and Wholesalers

• Training of users on Odoo ERP modules

• Customising Odoo ERP according to customer requirements

• Supervises and controls the preparation and update of all system documentation e.g., user and technical manuals, so as to keep them up to date and to enable easy maintenance or enhancement.

• Allocates specific assignments to team members and monitors individual schedules within the team.

• Provides and effects total system integration by providing interface specification features between different Systems and geographical sites to ensure the quick and accurate flow of data.

• Facilitates application system maintenance and enhancements by specifying changes to system software so that any new Business Unit decisions and policies are timely and accurately reflected in the systems. Principal Systems Analyst July 1 2009 – July 1 2022 Zimbabwe Electricity Transmission and Distribution Company (ZETDC) Overview

Management of ZETDC Commercial Systems and Applications. Manages the following systems, the Integrated Customer Services Systems (ICS), Local Customer Services Application (LCSA), Meter Reading- ITRON System, ICS-3E Interface System, ICS-NDM Interface System, ICS-Zimra Invoices System, ICS-Meter Agent System, ZETDC Self Service Portal, Net Metering Billing System, Maximum Demand Reactive Energy Billing System, ICS- Avaya System Interface and ICS- Outage Management System Interface.

Responsibilities and Tasks

• Supervises a team of Systems Analysts in the design, and specification, testing, implementation and support of ICS System and related systems.

• Ensures that resources and tools are available to analysts so that system delivery targets are met and the quality of work is not compromised.

• Supervises and controls the preparation and update of all system documentation e.g. user and technical manuals, so as to keep them up to date and to enable easy maintenance or enhancement.

• Allocates specific assignments to team members and monitors individual schedules within the team.

• Provides and effects total system integration by providing interface specification features between different systems and geographical sites to ensure the quick and accurate flow of data.

• Facilitates application system maintenance and enhancements by specifying changes to system software so that any new Business Unit decisions and policies are timely and accurately reflected in the systems.

• Analyses business problems and recommends the best IT solutions to ensure that only appropriate, effective and up-to-date technology is utilised by ZEDTC.

• Establishes training requirements for Commercial Systems and ensure that all required implementation training is carried out to acceptable standards.

• Supervises the design and compilation of training material for the specified systems.

• Facilitates and supervises the delivery of user training by internal or external trainers.

• Submits a comprehensive written report to the Chief Systems Analyst (Commercial Systems) reflecting the status of each application in the specific project area.

• Prepares reports and memos on issues raised by users or instructions to users.

• Provides consultative services and specialised expertise in technical application areas to User Groups and IT Management.

• Ensure that all Post-paid Customers are billed timeously and in particular, Maximum Demand Customers are billed by the sixth of Every month.

• Work with Internal and External Auditors on ICS Customer Care, Meter Reading and Billing Issues that might be raised during Auditing

• Produce system reports on Revenue and Sales per Depot, Billing Exceptions, and Payments as required by the system users.

• Resolve interface issues between the ICS System and 3E vending system as well as ICS System and NDM

• Ensure that all Customer Debts are moved to the 3E Vending System for those customers who owe ZEDTC so that debt recovery begins as Customers purchase electricity tokens. Information Technology Consultant

GRM International Zimbabwe

March 2008 – June 2009

Overview

Responsible for database management, website management, monitoring and evaluation reporting, training and software support and general IT support.

Responsibilities and Tasks

1. Database Management

• In consultation with relevant stakeholder’s design, develop and manage a set of comprehensive databases to encompass all aspects of information storage and retrieval for the Protracted Relief Programme II (PRP II) partners

• Take the lead in managing the regular entry of information into the databases

• Ensure the databases are regularly backed up

• Take the lead in the design and development of a new PRP II website

• Manage the PRP II website, including regular updating 3. Monitoring and Evaluation (M&E)

• Work with the M&E team to design appropriate tools for collection of targets and actuals at ward level (3W) 4. Reporting

• Work with all relevant stakeholders to design formats for PRP II partner monthly reporting

• Work with the Monitoring and Evaluation Coordinator (M&EC) and Report and Monitoring Officer (R&MO) to produce high quality maps for inclusion in 6 monthly 3W reports

• Process partners monthly report inputs and provide necessary tables and summaries to the R&MO for production of the MTLC monthly report

5. Training and Software Support

• Provide training and on-going support to MTLC staff in MS Access and use of the databases

• Provide support to PRP II partners in designing beneficiary databases

• Provide support to PRP II partners in managing their own pages on the website 6. IT support

• Work with the R&MO in troubleshooting GRM staff IT problems and solving emerging IT issues

• Work with the R&MO to provide advice to the MTLC management on IT related purchases and modifications Senior Software Engineer Feb 2007 – Feb 2008

Zesa Enterprises

Overview

Responsible for optimizing the billing system (ICS – Integrated Customer Services) software focusing on the accounting interface, readings management and billing. Responsibilities and Tasks

• Optimizing the billing system from Spain which was developed using PowerBuilder and C, sits on an Oracle Database on the Sun Solaris Unix platform, the system is being used by energy utilizes in Spain

, Ethiopia, Uganda, Zambia, Kenya and Mozambique

• Worked on the documentation, design, developing, testing and implementation of a local collection software using SQL and PowerBuilder

• Worked with a Spanish consultant on the developing of a program to pipe transactions from an Oracle Database to a DB2 database which is used by the Finance Department for accounting purposes

• Specialized in the following modules:

o Accounting Interface – extracting financial transactions from a master table, posting transactions to the accounting system, balancing transaction from the Billing System with the Reports Generated on a monthly basis, correcting records in error using PLSQL/SQL. o Readings Management – running batches to update daily readings, estimating points without readings, generating reading cycles.

o Billing – running batches to produce bills for customers, resolving exceptions encountered during billing, rebilling, adjusting tariffs.

o Collections – resolving collection related errors, running collection batches

• Developed a program to create users for the billing system

• Developed a program to send bills by email using Java and C#

• Developed the ITRON System used to capture readings on Hand Held Terminals

• Developed the Meter Reading Local Application used to capture meter readings in the whole country and sending the readings to the main server at Harare Head Office via FTP

• Optimizing batches for improved performance using C and Embedded SQL on MS Visual C++ platform

• Writing PLSQL packages, procedures and

triggers Writing SQL scripts for day-to-day

querying

IT Consultant June 2005 – Jan 2008

Zesa Enterprises

Overview

Responsible for development of ICS software focusing on the readings management and billing modules. Responsibilities and Tasks

• Ensure that all meter readings are processed in time and that the bills are produced

• Ensure that the meter reading application is functioning well and all the Meter reading centres are able to receive and send readings for billing within the stipulated time periods

• Correct all errors on meter readings so that the itineraries are processed and billed in time

• Resolve all generated technical billing exceptions and ensure that the accounts are billed within the billing calendar month to maximum revenue

• Generate reports on meter reading, billing and customer care as requested by the users. IT Consultant Graduate Trainee Jun 2003 – April 2005 Zesa Enterprises

• Developed and worked on the ICS Meter Reading and Billing modules

• Ensure that all meter readings are processed in time and that the bills are produced

• Ensure that the meter reading application is functioning well and all the Meter reading centres are able to receive and send readings for billing within the stipulated time periods

• Correct all errors on meter readings so that the itineraries are processed and billed in time

• Resolve all generated technical billing exceptions and ensure that the accounts are billed within the billing calendar month to maximum revenue

• Generate reports on meter reading, billing and customer care as requested by the users.

• Make changes to meter reading and billing modules as requested by the users of the ICS System

• Develop the interface between ICS Meter Reading and ITRON System for capturing and sending readings to the server for billing.

Software Projects

• Developed an application for the electricity industry to be able to send bills via SMS to customers, disconnection notices, customers in return can make bill payments via scratch cards, send fault messages, monthly meter readings

• Developed a web portal to enable ZETDC clients to view their last three purchased electricity token

• Designed and developed an Application Programming Interface (API) between the Powertel SMS system and ZETDC ICS system to enable clients to view their balances and submit meter readings among many other functionalities.

• Designed and developed an Application Programming Interface (API) between the ZETDC Mobile Application and ZETDC ICS system to enable clients to view their balances, submit meter readings, view their token among many other functionalities.

• Designed and developed an Application Programming Interface (API) between Ecocash and ZETDC ICS system to enable clients to pay for their Post-paid bills.

• Designed and developed a system that is being used by Agencies for selling prepaid meters to ZETDC clients. The system will link the agencies and the ICS System via a web service.

• Designed and Developed the ZETDC clients Web portal that enable our clients to view their bills, submit meter reading, do new applications for a new connection, report their faults among many other functionalities. The web portal can be accessed via the following url: https://selfservice.zetdc.co.zw/

• Designed and developed a Billing system that is being used to bill Maximum Demand

(MD) Customers for the entire ZETDC. The system has billing MD customers for more than a year now generating Revenue in excess of ZWL6 billion.

• Designed and developed a system that is being used to bill Net Metering customers who are supplying ZETDC grid with energy generated from Solar System and at the same time consuming from the grid.

• Developed the Banking System for Payzim that is integrated with the CBZ Banking System. REFERENCES AVAILABLE UPON REQUEST

1. Robson Mukubvu ad45s2@r.postjobfree.com +277********

2. Sheunesu Dzipai ad45s2@r.postjobfree.com +263********* 3. Morgan Mutsau ad45s2@r.postjobfree.com +263*********

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