Customer Service Patient Care
Resume:
NJENGTI
CAROLINE
YAJE
SALES &
HEALTHCARE
**************@*****.***
Sharjah, United Arab
Emirates
SKILLS
Sales
Medication
Administration
Physiotherapy
Critical Thinking
CPR & First Aid
Pharmacology
Creativity
Flexibility
Teamwork
Communication
Empathetic
Writing
LANGUAGES
English
IELTS band 7.6
French
Arabic basic
PROFILE
A motivated commercial chartered individual with specialist expertise in communications, negotiations, and handling multiple tasks in different areas. A strategic and agile thinker known for fast thinking and problem-solving by tackling ambiguous problems and effectively communicating solutions. A planner and active schedule individual.
PROFESSIONAL EXPERIENCE
Noon E-Commerce, Senior logistics Assistant
2020 – present Dubai, United Arab Emirates
•Processed customer orders from stores for efficient and timely delivery.
•Handled trouble calls from customers, stores, and drivers to resolve issues fairly.
•Managed customer service case portfolios keeping information organized, on hand, and confidential.
•Processed requests for vendor credits where applicable to help everyone stay efficient.
•Assisted as needed in reporting, and special projects assignments and helped trained new logistics employees. Avenue Home-care, Patient Attendant
2021 – 2022 Sharjah, United Arab Emirates
Basic Patient Care – Patient Recovering from a Stroke. Basic Patient care – cancer patient. Basic Patient care – Dementia patient. Responsible for helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Serving meals and helping patients eat and ensuring that patients receive appropriate nutrition. Safely lifting and moving patients into and off the bed; also, turning, or repositioning patients for comfort and prevention of bedsores. Taking vital signs by measuring a patient’s blood pressure, pulse, and temperature, and then recording their findings and reporting them to a doctor to determine whether action is necessary
Exquisite Collections, Sales Representative
2017 – 2020 Dubai, United Arab Emirates
•Resolve customer complaints and guide them in making their
•purchases. Ensure all customer needs were met, complaints were resolved and maintained good customer service. Received and processed cash checks and credit payments.
•Restock old and new items and help in stock taking. Pamrox Fashion, Customer Service/Sales Representative 2016 – 2017 Dubai, United Arab Emirates
•Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients.
•Helping determine pricing schedules for quotes, promotions, and negotiations.
•Preparing weekly and monthly reports. Operating cash registers, managing financial transactions, and balancing drawers.
•Directing customers to merchandise within the store.
•Ensure high levels of customer satisfaction through excellent sales service.
•Organized customer information and account data for business planning and customer service purposes.
EDUCATION
Cameroon General Certificates Of
Education (CGCE) Advanced level,
St.Michael Academy Of Science
And Arts Nkwen
2012 – 2015 Bamenda, Cameroon
CGCE Ordinary level, Government
Secondary School Ekombe Bonji
2007 – 2012 Buea, Cameroon
CNA SKILLS
•Vital Signs Collection
•Cleaning and dressing of wounds
•Handling a bedpan
•Oral hygiene.
•Perineal care
•Repositioning patients
•Care monitoring
•Blood sugar monitoring
•Charting and clinical
documentation
•Mobility assistance
•Bedsore Prevention
•Output Monitoring and Reporting
•Nutrition and Diet
•Surgical Preparation
•Wound care
•Medication Administration
•Injury prevention
•Infection prevention and control
•Human Anatomy & Physiology
•Pharmacology
•Physiotherapy
•Psychiatry
•Microbiology
•CPR & First Aid
•Companionship and emotional
support
•Feeding tube management
COURSES
CERTIFIED NURSING ASSISTANT,
Strong Point Educational Training Institute
2022 – 2022 Dubai, United Arab Emirates
Successfully Passed the Nursing Assistant Certification from American Medical Certification Association (AMCA), at STRONG POINT EDUCATIONAL TRAINING INSTITUTE, UAE,
Official Testing Center.
Basic Life Support, Strong Point Educational Training Institute 2021 – 2021
Completed BLS (Basic Life Support) ASHI Certificate with 3.5 CME Credit points DHA Accreditation.
NASAL AND ORAL SWAB SPECIMEN Collection,
Online Course
2020 – 2020 Chicago, United States of America
Successfully completed and passed NASAL AND ORAL SWAB SPECIMEN Collection Online Course for Covid – 19
Certificate in Hospitality and Tourism, CIS Hôtellerie, centre de formation en hôtellerie bar-restaurant et cuisine 2016 – 2016 Douala, Cameroon
Conference Waitress Certificate, Chariot Hotel
2016 – 2016 Buea, Cameroon
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