Team Lead Customer Service

Isabella Tithin

531-***-**** **************@*****.*** Lincoln, NE 68501

SUMMARY

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

SKILLS

Performance Monitoring

Regulatory Compliance

Production Monitoring

Schedule Management

Workplace Safety

Cash Handling

Mentoring

Team Supervision

Technical Support

Shift Scheduling

Overtime Management

Coaching

People Management

Attention to Detail

EXPERIENCE

Team Lead, Walmart, September 2017-August 2023

Lincoln, NE

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Developed strategies to increase team productivity and improve customer service levels. Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Trained new staff in relevant processes and procedures. Ensured compliance with company policies and procedures throughout the team. Monitored team performance against targets, taking corrective action where necessary. Supported the manager in developing plans for future projects, initiatives and objectives. Coordinated resources across multiple teams to achieve project goals within budget constraints.

Greeted customers and provided exceptional customer service. Manager, Shell Gas Station, January 2016-July 2017 Dededo, Guam

Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics.

Coached, mentored and trained team members in order to improve their job performance. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Established processes to ensure efficient workflow throughout the organization. EDUCATION AND TRAINING

Bookkeeping

Guam Community College, Mangilao GU December 2000

High School Diploma

John F Kennedy High School, Guam November 1994

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