Customer Care Team Member

Erin Dorenkott

Ozark, AL *****

334-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Systematic Cap1 Associate skillful in unloading freight from trailers unto pallets, organizing freight and stocking merchandise. Versatile and hardworking individual committed to providing high-quality customer care by identifying customer needs and helping customers with purchasing decisions. Collaborative team member possessing excellent decision-making and time management abilities.

EXPERIENCE

CAP 1 ASSOCIATE-03/2020-12/2020

Walmart-Dothan, AL

• Collaborated with other departments to ensure a seamless workflow for CAP 1 process.

• Improved team collaboration by effectively communicating with coworkers and supervisors.

• Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.

• Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.

• Consistently met productivity goals, completing assigned tasks within required timeframes.

• Enhanced customer satisfaction by providing efficient and accurate inventory management.

• Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.

• Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.

• Increased overall efficiency through effective time management and prioritization of tasks on the sales floor.

• Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.

• Managed timely and effective replacement of damaged goods or missing products.

• Completed inventory accounts to keep records current and promote accurate ordering.

• Marked stock with identification tags and labels to outline information such as storage location. SECRETARY/RECEPTIONIST — 08/2013-06/2018

First United Methodist Church-Ozark, AL

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

• Answered multi-line phone system and enthusiastically greeted callers.

• Maintained documents, memos and invoices.

• Handled daily scheduling tasks and provided administrative support for entire department.

• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

• Maintained electronic filing systems and categorized documents.

• Maintained office supplies inventory by checking stock and ordering new supplies.

• Provided clerical support to other employees by copying, faxing and filing documents.

• Managed calendars, scheduling appointments and meetings to optimize time management.

• Created and updated records and files to maintain document compliance.

• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

LEGAL ASSISTANT-08/2007-11/2010

The Law Office of Tammy L. Stinson-Ozark, AL

• Filed court documents and legal pleadings with court clerk on behalf of attorney.

• Organized documents to manage paper and electronic filing systems of clients.

• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

• Handled office scheduling and made notes for deadlines, motions, and other important dates.

• Prepared and drafted correspondence and legal forms to maintain smooth communications.

• Improved communications between attorney and clients by scheduling meetings, providing status updates, and relaying critical information promptly.

• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

• Responded to client inquiries to provide accurate legal advice and offer assistance.

• Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed. EDUCATION

2001-2003: No Degree: Associates in Science with Legal Concentration Enterprise Community College, Enterprise, AL

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