DENDE REJOICE

Phone: +*** (0-703-***-****

Email: ad45lr@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/rejoice-dende-53b4102a2 OBJECTIVE

A dedicated and results-oriented professional seeking a challenging role as a Customer Success Manage, leveraging proven skills in fostering client satisfaction, driving employee engagement, and implementing strategic initiatives to enhance organizational success. Looking forward to build a career with a dynamic organization and contributing positively to the company’s goals and visions for development and greater achievement with dedication, team work and integrity. A team player with substantial experience in implementing strategic initiatives, good customer service skills, interpersonal relationships with key determination to satisfying customer and exceeding target.

SKILLS

Intermediate Microsoft office knowledge.

Meticulously attentive to details.

Thrives as a team player.

Demonstrates impeccable communication skills

Radiates enthusiasm for tasks at hand.

Operational monitoring.

Advance customer service skill.

Embraces challenges with resilience.

Focuses relentlessly on successful outcomes.

EMPLOYMENT HISTORY

BEAUTY ADVISOR/SALES REPRESENTATIVE PERFECT TRUST COSMETICS LTD December 2022 - Present Port Harcourt, Nigeria.

• Collaborating with marketing teams to develop effective strategies for product knowledge and customer satisfaction.

• Advice customer on skin health and products.

• Work with marketing team on sales strategies.

• Team lead and motivator for achieving and surpassing sales targets.

• Engage in product demonstration and negotiation.

• Improve customer satisfaction by implementing better communication strategies. CUSTOMER SERVICE MANAGER WAILA MICROFINANCE BANK January 2020 – December 2022 FCT Abuja, Nigeria.

• Led a team of customer service representatives to provide exceptional support.

• Implemented communication and conflict resolution strategies, resulting in improved customer satisfaction.

• Developed training programs to enhance the skills and knowledge of the customer service team.

• Maintained customer metrics, analyzed data, and enhanced overall customer service effectiveness.

• Reduce customer complaints through proactive measures and effective problem- solving skills.

• Improve customer satisfaction by implementing better communication and conflict resolution strategies.

ADMINISTRATIVE ASSISTANT EM’OMAS GLOBAL SERVICES LIMITED May 2019 – January 2020 FCT Abuja, Nigeria.

• Managed and maintained office schedules, including meetings, trainings, and events.

• Implemented a new filing and recording system for confidential client documents.

• Increased overall productivity through the introduction of new organization and communication systems.

• Implemented new organization and communication systems resulting in an increase in an overall productivity.

EDUCATION

2019 B.A in Philosophy

University of Port Harcourt, Port-Harcourt Nigeria. PERSONAL INFORMATION

Sex: Female

Nationality: Nigerian

INTEREST

Reading, Travelling, Aerobics

REFERENCES

REFERENCES will be furnished upon request.

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