Sharmaine C. Hussey-Rodney

*** ***** ***** - ***, *********, NB E1B 0X3

Telephone #: 506-***-**** / 647-***-**** / 437-***-****

Email: ad45l4@r.postjobfree.com

Personal Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard-working professional. Effective team player with good time management skills, and adapt quickly to all challenging situations. I am task-driven, and work well both in a team environment, as well as using my own initiative. Proven track record to multi task, work well under pressure, and adhere to strict deadlines. Result-oriented and ‘out of the box thinker’ with project management attributes in planning, supporting and collaborating with various groups, and stakeholders. I have excellent customer service and communication skills that adds value to an organisation. Highly competent at event planning and management with numerous success rates in monitoring, coordinating, initiating, and implementing effective plans and measures at events and programs.

Skills & Competencies

Work Experience

Operations Manager May 2021 – Feb 2024

Afro Caribbean Business Network (ACBN)

Provided consistent and quality customer service that met and exceeded the needs of all stakeholders

Managed the organisation’s operations inclusive of workflow plans and procedures, and administrative processes

Planned, organized, monitored, and managed projects, events, info sessions, workshops, and other programs

Prepared flyers, Eventbrite, and disseminated surveys to attendees for feedback to enhance service quality

Supervised, delegated tasks, mentored, and trained interns, and staff; Provided weekly e-newsletters

Provided effective team leadership that resulted in numerous project and program successes

Represented the organisation at social programs and events; led workshop programs and breakout rooms

Resolved administrative and project issues; planned and monitored budget allocations and payments

Built and maintained meaningful and rewarding relationships with clients, business partners, and, sponsors

Led weekly drop in sessions with entrepreneurs that provided educational and value-driven conversations, which built loyalty, networking opportunities, viable business solutions, and increased membership

Planned and managed social events inclusive of Info Sessions, Symposiums, Federal Conferences

Provided implemented process improvements for the company’s growth and sustainability

Managed documentation process, utilizing effective record keeping and file repository systems

Panel interviewer in recruitment of event vendors and new staff; provided feedback for the selection process

Provided quarterly and annual reports on the organization’s operations, for the Board’s general meetings

Fulfillment Associate May 2020 -Nov 2021

Walmart Supercentre

Monitored and managed customers’ online grocery orders, and retail merchandise purchases by effectively managing customer calls for orders, and the timely dispensing the items purchased in a timely process flow

Effectively managed tasks amongst team members, and consistently pick top quality orders for customers

Host/Cashier Jan 2020 – Mar 2020

SSP Canada – Toronto Pearson Airport “The Food Travel Experts”

Provided excellent customer service through prompt service delivery, and engaging customers to gather feedback used to initiate new service strategies that improved the service experience

Performed timely and accurate sales transactions, and resolved customer issues in a timely manner, resulting in increased sales and customer loyalty

Reconciliation and Investigations Officer Jan 2014 – Aug 2019

CIBC First Caribbean International Bank Jamaica

Investigated banking related issues, reconcile and manage the Bank’s regional accounts and ABMs Curacao, Barbados, Jamaica, and Bahamas

Provided quality customer service through timely resolution to queries, resulting in customer satisfaction

Manage and reconciled customers’ daily transactions and ensure accuracy of accounts

Managed and reconciled the Banks’ ABM transactions; and identify and resolve customer account issues

Managed and reconciled the Bank’s cash, loan, suspense, and time accounts, ensure transaction accuracy and ensure successful audit checks

Awards received: ‘Team Helpful Partner’, and Flawless Service Delivery

Service Quality/Cash Management Officer Feb 2009 – Dec 2013

CIBC First Caribbean International Bank Jamaica

Monitored, and managed internal and external monitory transactions performed by the Bank’s branches

Monitored and reconciled the Bank’s accounts, and ABM transactions that meets customers’ needs

Prepared reports of anti money laundering and source declaration of customer funds/deposits

Managed cash orders from the central bank for distribution to the branches and ABMs

Increased customer satisfaction through timely reconciling/balancing of ‘night wallet’ corporate customer transaction reports, and provided prompt resolutions to customer deposit errors and queries

Awards received: ‘Spot Awards’; Team Helpful Partner; and ‘Exceed Expectation’ employee performance rating

Client Relations Supervisor Oct 2006 – Aug 2007

Federal Capital Investments & Finance Limited

Managed, mentored and trained customer service officers to improving productivity; Engaged in public relations activities to increase clients’ reach and brand awareness

Prepared training manuals and programs for recruits, which achieved a standard quality service delivery

Built strong customer relations, which reduced customer attrition and increased customer loyalty

Education

Advanced Project Management and Strategic Leadership 2019 – 2021

Lambton College, Canada

Master of Business Administration, MBA (Hons) 2008 – 2010

University of New Orleans, USA

Bachelor of Business Administration Degree (Hons) 2001– 2006

University of Technology Jamaica – Marketing and International Business

Detail-Oriented

Event Planning & Management

Project coordinating

Team Player

Problem Solver

Reporting/documentation

Microsoft Office Suite

Leadership

Excellent Communication Skills

Analytical Thinker

Multi-tasking/prioritizing

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