APRIL WARD

MANAGER

540-***-****

ad45kq@r.postjobfree.com

Waynesboro, VA 22980

CONTACT

SKILLS

• Team Leadership and Motivation

• Patient Scheduling Management

• Strong Interpersonal Skills

Electronic Health Records

Management

•

• Inventory Control Management

• Multitasking Capabilities

• Staff Recruitment and Training

• Customer Service Excellence

• Office Budget Management

• Decision Making Competence

With a proven track record, I excel in multitasking and team leadership, significantly enhancing office efficiency and patient satisfaction. My expertise spans electronic health records management and staff training, embodying customer service excellence and decision-making competence, underpinned by a robust ability to lead and motivate teams.

PROFESSIONAL SUMMARY

Medical Office Manager

Blue Ridge Oral Surgery, Fishersville, VA

Dental Assistant

Maple Ridge Dental, Fishersville, VA

EXPERIENCE

June 2009 - April 2024

Effectively managed patient scheduling, registration and billing processes with a focus on accuracy and efficiency.

•

Maintained up-to-date records of all medical office personnel, equipment and supplies.

•

Successfully implemented new systems to streamline workflow in the medical

• office.

Oversaw financial management activities including budgeting, accounts receivable and payable, payroll processing.

•

Monitored physician schedules for best practices and coordinated physician availability with clinic needs.

•

Assisted with recruiting efforts for qualified candidates to fill open positions

• within the organization.

Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

•

Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

•

• Hired and terminated clerical and administrative personnel.

• Learnt to operate new office technologies as were developed and implemented. February 2004 - May 2009

Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.

•

Performed chairside duties such as suctioning, handing instruments, mixing

• materials, and applying topical anesthetics.

• Educated patients on proper oral care habits and disease prevention. Restaurant Manager

Burger King, Raphine, VA

Restaurant Manager

Arbys, STUARTS DRAFT, VA

Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy.

•

Fabricated temporary restorations and custom impressions from preliminary

• impressions.

• Provided postoperative instructions prescribed by dentist. March 1997 - December 2003

Performed daily inspections of the facility to ensure cleanliness standards were met.

•

Maintained a high level of customer service by addressing patron complaints

• promptly and professionally.

• Provided leadership by setting clear expectations for team members.

• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Ensured compliance with all applicable federal, state, local laws and regulations

• regarding food safety, sanitation and labor practices.

• Managed payroll records accurately ensuring timely payment of wages. Established relationships with vendors to obtain quality ingredients at competitive prices.

•

June 1986 - March 1997

Performed daily inspections of the facility to ensure cleanliness standards were

• met.

Maintained a high level of customer service by addressing patron complaints promptly and professionally.

•

• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.

• Provided leadership by setting clear expectations for team members. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.

•

Established relationships with vendors to obtain quality ingredients at competitive prices.

•

Kept accurate records in compliance with sanitation and food service

• requirements.

Waynesboro High School, Waynesboro, VA

EDUCATION

June 1988

CERTIFICATIONS

• Dental Anesthesia Assistant National Certification Examination (DAANCE)

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