Customer Service Medical Office
Resume:
APRIL WARD
MANAGER
******.*@*****.***
Waynesboro, VA 22980
CONTACT
SKILLS
• Team Leadership and Motivation
• Patient Scheduling Management
• Strong Interpersonal Skills
Electronic Health Records
Management
•
• Inventory Control Management
• Multitasking Capabilities
• Staff Recruitment and Training
• Customer Service Excellence
• Office Budget Management
• Decision Making Competence
With a proven track record, I excel in multitasking and team leadership, significantly enhancing office efficiency and patient satisfaction. My expertise spans electronic health records management and staff training, embodying customer service excellence and decision-making competence, underpinned by a robust ability to lead and motivate teams.
PROFESSIONAL SUMMARY
Medical Office Manager
Blue Ridge Oral Surgery, Fishersville, VA
Dental Assistant
Maple Ridge Dental, Fishersville, VA
EXPERIENCE
June 2009 - April 2024
Effectively managed patient scheduling, registration and billing processes with a focus on accuracy and efficiency.
•
Maintained up-to-date records of all medical office personnel, equipment and supplies.
•
Successfully implemented new systems to streamline workflow in the medical
• office.
Oversaw financial management activities including budgeting, accounts receivable and payable, payroll processing.
•
Monitored physician schedules for best practices and coordinated physician availability with clinic needs.
•
Assisted with recruiting efforts for qualified candidates to fill open positions
• within the organization.
Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
•
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
•
• Hired and terminated clerical and administrative personnel.
• Learnt to operate new office technologies as were developed and implemented. February 2004 - May 2009
Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
•
Performed chairside duties such as suctioning, handing instruments, mixing
• materials, and applying topical anesthetics.
• Educated patients on proper oral care habits and disease prevention. Restaurant Manager
Burger King, Raphine, VA
Restaurant Manager
Arbys, STUARTS DRAFT, VA
Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy.
•
Fabricated temporary restorations and custom impressions from preliminary
• impressions.
• Provided postoperative instructions prescribed by dentist. March 1997 - December 2003
Performed daily inspections of the facility to ensure cleanliness standards were met.
•
Maintained a high level of customer service by addressing patron complaints
• promptly and professionally.
• Provided leadership by setting clear expectations for team members.
• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Ensured compliance with all applicable federal, state, local laws and regulations
• regarding food safety, sanitation and labor practices.
• Managed payroll records accurately ensuring timely payment of wages. Established relationships with vendors to obtain quality ingredients at competitive prices.
•
June 1986 - March 1997
Performed daily inspections of the facility to ensure cleanliness standards were
• met.
Maintained a high level of customer service by addressing patron complaints promptly and professionally.
•
• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
• Provided leadership by setting clear expectations for team members. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
•
Established relationships with vendors to obtain quality ingredients at competitive prices.
•
Kept accurate records in compliance with sanitation and food service
• requirements.
Waynesboro High School, Waynesboro, VA
EDUCATION
June 1988
CERTIFICATIONS
• Dental Anesthesia Assistant National Certification Examination (DAANCE)
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