Continuous Improvement Customer Service

Corey (Sean) L’Ecuyer

*** ******** **** *********, ** 01420 / 978-***-****

https://www.linkedin.com/in/corey-l-ecuyer-36973041 / ********@*******.*** Summary and Profile

Motivated, personable business professional who holds a degree in business as well as a 26 year track record of success through continuous improvement projects in manufacturing, logistics, service and installations. Talent for eliminating waste and improving processes. Accustomed to multi-tasking in a fast pace work environment. Various Professional Accomplishments – Mevion Medical Systems

Implemented ECO upgrades to clinical sites in less than 90 days of parts release 97.4% of the time and eliminated all aging ECO’s in 8 months.

Designed a new calibrated equipment program that reduces cost by approximately $75,000

Proposed, secured, designed, built, and moved all inventory to an offsite warehouse and oversaw all aspects of leasing warehouse by collaborating with realtors, lawyers, and landlord

Increase OTD from 88% to 97%

Increased warehouse inventory accuracy on approximately 8k SKUs from 86% to 99%

Reduced average outstanding RMAs from $1.4 to $200K

Helped increase NPS by 30 points with superior customer service by demonstrating the core value of being patient and customer focused

Various Professional Accomplishments – Alpha Wire Company

Championed a material pull system (MPS) that increased service levels from 68% to 95%, reduced cycle time from 10 days to 3 days, reduced inventory by $300,000, increased inventory turns from 4.4 to 5.5, and increased overall on-time-delivery from 92.8% to 95%.

Improved unfavorable material usage from ($70,000) to a favorable $2,500

Redesigned warehouse to increase efficiency

Established and implemented a scrap accountability process in response to low scrap reporting. As a result, scrap reporting increased from 40% to 95%.

Facilitated a total productive maintenance event (TPM) resulting in an autonomous maintenance program and increased overall equipment effectiveness from 58% to 75%.

Created a length approval process that impacted finished goods scrap, remakes, on-time-delivery, material usage and finished goods inventory.

Transitioned from two 12 hour shifts to three eight hours shifts to reduce labor costs, increase flexibility, and raise productivity. Core Competencies

Sales Force

JIRA

Project Management

Inventory Management

Production Management

Continuous Improvement

MRP/ERP

Lean Manufacturing

Concur

Standard Operating

Procedures

Production Scheduling

Contract Negotiations

Performance Reviews

Logistics

Purchasing & Planning

Rootstock (ERP)

Microsoft OneDrive

Experience in Microsoft

Applications (PP, Excel,

Word, Smart sheets, &

Google sheets)

Interviewing/Hiring

Reporting Metrics

Quoting

Lucid Chart

Opsgenie

Professional Experience

Mevion Medical Systems, Littleton. MA

Sr. Manager, Global Service and Install Support (Expanded role from Sr. Manager of Global Logistics) 2023-2024

Provided both strategic direction and operational support for the logistics function. Develops strategic plans to improve productivity, quality, and efficiency of the logistics operations. Direct the logistics team including global transportation, import/export administration, shipping and receiving, and inventory control

Established global bi-weekly meetings with all clinical and installation sites to review outstanding high priority and aging service requests, out-of-box failures, improvement tracking, safety stock, tooling and outstanding RMAs

Managed OOBFs through root cause analysis

Collaborated with Planning, Purchasing, and Production to secure parts for Service and Install

Constantly monitored level one cases for Service and proactively provided support to reduce patient downtime Corey (Sean) L’Ecuyer

538 Stickney Road Fitchburg, MA 01420 / 978-***-**** https://www.linkedin.com/in/corey-l-ecuyer-36973041 / ********@*******.***

Managed and mentored all Logistics personnel

Traveled across all domestic and international service sites

Developed metrics to measure performance and regularly review and address findings to continually tune organizational operations

Provided logistics training to our Mevion China logistics colleagues

Managed approximately $30 million in inventory that consisted of 8k+ SKUs and roughly 800,000 pieces of inventory

Managed cycle count program and fiscal inventory

Overseen all aspects of logistics, including shipping/receiving, inventory control, warehousing, and establishing 3PL providers in strategic locations

Understood business growth strategies and drove continuous improvement actions optimize logistic expenses to ensure service levels and costs to meet customer requirements.

Identified continuous improvement roadmap & initiatives to improve logistics services

Overseen the import/export administration including licensing as needed, international labeling, managing relationships with customs brokers and any other compliance with regulations

Responsible for efficient and cost-effective inventory management

Formulated & executed major policies, programs & objectives (both strategic & tactical) to ensure company's success within the warehouse

Managed on-call personnel 24/7 to support service down events and install activities

Oversaw all packaging and crating activities with packaging company

Maintain service and installation equipment including purchasing, storing, and calibration

Create, manage and achieve the overall logistics budget

Managed service safety stock at the factory and across all service depots in the US and Europe.

Establish S.M.A.R.T goals for all logistics personnel- OTD, inventory accuracy, net promoter score, 6-month installs, China support metrics, are all examples

Restructured logistics department by changing titles to define a path for growth

Crossed trained all logistics personnel to get a greater ROI, increase flexibility, better collaboration, and to make for a more agile department

2021-2023 Sr. Manager, Global Logistics

Position was expanded to Sr. Manager, Global Service and Install Support 2020-2021 Service Implementation Manager

Promoted to Sr. Manager, Global Logistics

2016-2020 Installation Project Manager

Lateral move to Service Implementation Manager

2014-2016 Senior Logistics Coordinator

Promoted to Installation Project Manager

2012-2014 Logistics Coordinator

Promoted to Senior Logistics Coordinator

Employment History

Mevion Medical Systems Littleton, MA 2012-2024 (11 years 5 months) Alpha Wire Company Leominster, MA 1999-2011 (12 years) Spencer Products 1997-1999 (2 years)

Education

Mount Wachusett Community College –Gardner, MA

Associates in Business Administration Transfer Degree 2010 GPA: 4.0 (Graduated with Presidents Award)

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