Johnny Jackson

Matteson, IL

ad45hm@r.postjobfree.com

+1-312-***-****

Work Experience

Project Manager

Ecolabs

October 2021 to June 2023

• New solution/initiativives that require review and approval

• Update initiatives – roadmaps, dashboards, charter

• Product retrospective reports

• Strong data collation, analysis and presentation skills

• Strong communication skills

• Strong analytical skills with the ability to convey in clear and concise summaries

• Strong tactical and strategic thinking skills with the ability to look beyond the obvious

• Exposure to Agile processes and governance/standards

• Working with remote teams

• Demonstrated ability to manage multiple tasks and projects and adapt to a changing environment. IT Site Manager Natural Resource Defense Council - Chicago, IL January 2016 to May 2016

• Oversaw information technology and computer systems

• Supervised and assisted all staff and facility site supervisors in monitoring and reporting the state of the network and computer equipment

• Planned, organized, controlled, and evaluated IT and electronic data operations

• Managed IT staff by training and coaching employees, communicating job expectations, and appraising their performance

• Managed and trained users on system usage, procedures, and protocols

• Designed, developed, implemented, and coordinated systems, policies, and procedures

• Ensured the safekeeping of security of data, network access and backup systems

• Act in alignment with user needs and system functionality to contribute to organizational policy

• Identified problematic areas and implement strategic solutions in time

• Audited systems and assessed their outcomes

• Preserved assets, information security and control structures Service Support Technician

Heartland Alliance - Chicago, IL

June 2015 to December 2015

• Provided maintenance and development of bug fixes and patch sets for existing web applications

• Diagnosed and troubleshot processing problems and applied solutions

• Ensured network, system and data availability and integrity through preventative

• Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access

• Managed firewall, network monitoring and server monitoring both on- and off- site

• Created and completed projects to bring our department to a higher standard

• Developed and trained current and new technicians in new and current processes

• Provided complete technical support and guidance to users for all software and hardware

• Executed the first level of Network Administration Help Desk Support Technician

Village Health - Vernon Hills, IL

May 2012 to March 2014

• Provided tier one IT technical support to computer system users via remote assistance and through email

• Detected and resolved customer issues and errors in computer systems

• Performed minor repairs on hardware, software, and equipment

• Maintained documentation records regarding equipment installations and replacements

• Conducted all re-images laptops for new employees

• Answered all incoming email that came into the Remedy ticketing system Service Desk Support Specialist

Presentation Services Audio Visual - Schaumburg, IL December 2007 to April 2011

• Provided first level assistance for defined problems and escalated tickets, as necessary

• Tracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers

• Provided PC hardware and software support to end-user

• Installed PC and related peripheral equipment for end-user

• Maintained statistical reports and documentation, including problem/trouble and departmental statistical and effectiveness reporting

• Set up user accounts, process move, transfer and user change forms

• Recorded technical issues and requests, diagnosed, and resolved problems, escalated issues as appropriate

• Interacted with all levels of staff to resolve various technical issues with personal computers, medical research computers, printers, and conference room equipment

• Contacted vendors as appropriate for maintenance in accordance with company contracts

• Maintained and reported hardware inventory monthly in accordance with corporate requirements IT Infrastructure Specialist

Midwest Generation - Chicago, IL

June 2006 to August 2007

• Contributed to the planning and implementation of multiple projects

• Observed and report on progress of projects

• Supported to the development and administration of multiple projects

• Performed network analysis and capacity planning and testing as necessary

• Provided support to the development and administration of network disaster recovery plans

• Installed and supported the safekeeping of network hardware and software

• Assisted with determining network and system requirements

• Retained integrity of the network, server deployment and security Education

Bachelors of Sociology and Psychology in Sociology and Psychology New England College - Henniker, NH

May 2018

Associate of Arts

Malcolm X College - Chicago, IL

May 1999

Skills

• Active Directory Administration

• Blackberry and BES/Configuration

• Ghost

• Microsoft SCCM

• Adobe Reader/ Professional

• Nuance PDF Converter Professional

• Symantec End-Point Protection

• Symantec Encryption

• Team Viewer

• Microsoft SharePoint

• Windows 2010

• Office 365

• VPN

• Heat, Remedy and CRM

• Qualys

• Zscaler

• Teams

• Azure

• One Drive

• Workday

• Microsoft Office 2003

• 2007

• 2010

• Active Directory

• Windows

• Microsoft Windows Server

• Technical support

• SCCM

• Help desk

• IT support

• DNS

• Computer hardware

• Computer networking

• Azure

• VPN

• SharePoint

• Firewall

Certifications and Licenses

CompTIA A+

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