ANNA BRAZHKO

403-***-**** ad45hj@r.postjobfree.com Calgary, Alberta

Experienced Customer Service Professional with 5 years of experience in offering assistance and selling products to customers in a shop or retail outlet, arranging products on the display shelves, processing payments and keeping the store clean. Proficient in receiving, unpacking and arranging new shipments from suppliers and vendors, arranging and labeling goods in the display shelves, assisting customers in finding the products they’re looking for. Highly organized and detail-oriented, with a strong dedication to providing high-quality customer service.

SKILLS

●Strong team spirit

●Excellent verbal and oral communication skills

●Ability to work in a high-pressure environment

●Working knowledge of relevant POS software and retail equipment

●Good mathematical skills

●Sales and persuasive skills

●Physical fitness

● Teamwork

●Customer service

Customer service and good interpersonal

WORK EXPEREINCE

Barista Taste of Yemen, Calgary, Alberta Nov 2023 - Feb 2023

Brewed and served aromatic coffee to guests, ensuring it met the high standards set by Taste of Yemen.

Crafted delightful specialty drinks, such as Yemeni Qishr (a spiced coffee made from dried coffee cherries) or Cardamom-infused Coffee.

Greeted guests with a warm smile, took their orders, and provided recommendations based on their preferences.

Kept the coffee station and equipment spotless was crucial. Regularly cleaned the espresso machine, grinder, and counters ensured a hygienic environment.

Processed payments accurately, provided change, and maintained the cash register.

Adeptly accepted cash payments, processed credit and debit cards from customers.

Customer Service Associate Lamizon Verta Jordan, Oman Aug 2021 – Sep 2023

Provided excellent customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.

Expedited orders, ensuring timely delivery to customers.

Communicate effectively, both verbally and in writing, allowed you to provide clear explanations and empathetic responses to clients.

Serves clients from diverse backgrounds, and your proficiency in multiple languages allowed me to assist a wide range of customers.

Coordinated with colleagues to ensure smooth operations.

Kept accurate records of customer interactions, orders, and resolutions was part of your role.

Customer service Associate Avenue Mall, Amman, Jordan May 2019 - Aug 2021

Sales Associate Eva, Ukraine Feb 2017 - Apr 2019

EDUCATION

High School Diploma, Ukraine