CHARLES J WIPFF

*** *** ***** **. ************ TX 78660

512-***-****

ad45hc@r.postjobfree.com

EXPERIENCE:

Amazon Flex Delivery Driver February 2022 Current

Driver

Western Express October 2021 to February 2022

OTR Flatbed driver

Champion Site Prep November 2020 to September 2021

Dump Truck driver

CRST August 2020 to October 2020

OTR Team driver

Logisticare Solutions October 2019 to November 2020

Where’s my Ride Agent

Receive inbound calls from Medicaid patients for transportation to and from doctors’ appointments. Contact transportation providers to resolve late pickups and activate return trips.

Home Depot

Appliance Sales Specialist June 2017 to July 2019

In the first year, $1.25 million in sales was 44% above the district average. Employee of the month and Sales associate of the month

Retired stay-at-home dad from March 2009 to June 2017

DELL, INC. March 2002-March 2009

ELS Tech Support: Receive inbound calls for hardware warranty support. Responsibilities include diagnosis, resolution, and documentation of issues for computers, printers, TVs, and handhelds.

I received a large number of positive acknowledgments from customers.

DIS Helpdesk: Receive inbound calls for software support. Responsibilities include selling service and directing customers to the appropriate service queue.

Increased close rate by 45%

I possess a unique talent for successfully de-escalating customers and closing the sale.

I Ranked in the top 10% of power rankings with the highest close rate year-to-date.

I am able to inspire, motivate, and coach staff. I frequently share “best practices” with my co-workers.

Understand the call model and receive consistently high audit scores.

Average call audit score of 85%

I am experienced in selling Dell ARB systems, software and peripherals, and service and support.

P & S Helpdesk: Make adjustments for Managers and Sales Reps and maintain work records. Assist reps by placing orders in DOMS for DPA accounts and track and expedite orders for Managers, Sales Reps, and Customer Care.

Electronic and Accessory Sales: Consumer Sales Representative responsible for sales of Consumer Electronics.

I was ranked second in system sales for three consecutive months in 2004 for Flex-team.

I was a Sales Consultant Dell, Inc. Consumer Sales Representative responsible for Dell Asset Recovery Business sales.

I Consistently rated #1 in ARB Power Rankings.

Other responsibilities include mentoring new employees and weekend “Manager On Duty.”

I Consistently ranked in the top 5% among my peers.

Awarded Dell MVP award for August 2002

MUNICIPAL SERVICES BUREAU, Austin, TX 2001-2002

Warrant Resolution Agent: Responsible for collections of past due court fines.

PROVIDIAN FINANCIAL SERVICES, Austin, TX 2000-2001

Credit Specialist Trainee: Responsible for outbound collection calls on delinquent credit card accounts.

Proficient with the outbound call model.

Mastered the ability to turn escalated conversations into successful promises to pay.

I consistently ranked in the top 1/3 of the company performance standards.

I had perfect attendance and was always on time.

Enjoy working with customers, peers, and supervisors.

COASTAL EXPRESS TRUCKING, Torrance, CA 1994 - 1999

Manager/Driver: Managed San Francisco operation to deliver international air freight from SFO to Mervyn’s Hayward Processing Center.

Managed equipment resources, routed and prioritized deliveries, and maintained close relationships with customers and vendors, maximizing on-time delivery and profitability.

I was able to increase sales by $50,000 per year.

Maintained a 95% on-time delivery

CONTROL FREIGHT, INC., South San Francisco, CA 1992 - 1994

Sales Manager: I was Responsible for sales, marketing, and customer service.

I worked with an existing customer base to maximize revenue, including matching an existing customer with 12,000 sq. ft. of adjacent unused warehouse space.

Negotiated discount rates with eight common carriers, adding additional services provided by CFI

I expanded the intermodal Cartage Operation from one truck to four trucks.

Use of computer-based tracking systems and databases

Negotiated rates with common carriers and customers

STRAIGHT LINE TRANSPORT, Mill Valley, CA 1988 - 1992

Owner: Established a one-person Hot Shot delivery service for the airfreight industry in Northern California. Met incoming air cargo and delivered it to customers promptly, within tight time parameters.

Supervised, hired, and trained five drivers.

Expanded operation from one truck to five trucks

Increased gross sales from $0 to $250,000 per year

CARGO DEVELOPMENT GROUP, Houston, TX 1987 - 1988

Regional Sales Manager: Managed San Francisco operations of Continental Airlines subsidiary.

Responsibilities included scheduling trucks, negotiating rates, supervising terminal operations, and training sales and operations staff.

I increased profitability results by creatively restructuring schedules and maximizing per-truck profitability.

I assisted sales staff in consistently meeting or exceeding sales quotas.

I increased outbound tonnage from 100,000 to 750,000 lbs. per month.

I created new lane segments that were 25%-200% more profitable than old lane segments.

Experienced in developing and directing major strategic projects

OTHER:

Certified Inline Skate (Rollerblade) Instructor: I taught skating on weekends in the Bay Area for six years. During that time, I taught over 2,000 people to skate, including a blind woman and a man with one leg. I was a member of the Board of Directors of the California Outdoor Roller Skating Association.

Crossfit L1 Trainer

Created, published, and maintained an income-generating website: The Transportation Directory URL: http://www.transport911.com/ Currently not active

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