Quality Assurance Continuous Improvement
Resume:
English
Sinhala
Tamil
Team Leadership
Time Management
Executive Ability
Positive Attitudes
Responsiveness
Communication and Negotiation
Teamwork
Quick Learner
Organization Skills
Tolerant and Flexible Adoption
CONTACT INFO
PROFESSIONAL EXPERIENCE
PROFILE
100%
100%
JAAN KAVISHKA PERERA
5/3A, Perera Place kudapaduwa
Negombo,Sri Lanka
****.****@*****.*** Assist the hotel manager in overseeing day-to-day operations across various departments.
Ensure exceptional guest satisfaction by promptly addressing concerns and maintaining high service standards.
Supervise staff activities, including scheduling, training, and performance management.
Support financial management efforts through budgeting and cost control measures.
Manage inventory and procurement processes to meet operational needs efficiently.
Implement quality assurance programs to uphold brand standards and regulatory compliance.
Assist in sales and marketing initiatives to drive revenue and customer acquisition.
Handle operational challenges and make informed decisions to maintain a positive guest experience.
Foster collaboration among departments and team members to achieve common goals.
Identify opportunities for continuous improvement and implement initiatives to enhance performance.
I Seek Challenging Opportunities where I can fully use my skills for the success of the organization & I am Looking Forward to moving into a career in an international Organization where my career profile can be enhanced SOFT SKILLS
LANGUAGES
Hotel Assistant Manager 2023 October – Present
Hotel Cloud Nine Negombo, Sri Lanka
PRODUCTION SUPERVISOR 2020- 2023
John seafood Pvt
Oversee day-to-day production operations, ensuring adherence to safety protocols and quality standards.
Supervise and coordinate the activities of production workers, including scheduling shifts and assigning tasks.
Monitor production processes to optimize efficiency and minimize downtime, implementing corrective measures as needed. 100%
Train new employees on production procedures, equipment operation, and safety protocols. Conduct regular inspections of equipment and machinery to identify maintenance needs and ensure optimal performance.
Maintain accurate production records, including inventory levels, output quantities, and quality control data.
Collaborate with other departments, such as logistics and quality assurance, to coordinate production schedules and meet customer requirements. Implement continuous improvement initiatives to enhance production processes and increase overall efficiency.
Address employee concerns and disciplinary issues in accordance with company policies and procedures.
ASSISTANT CHEF 2019
Arpico Super Centre The Crust Bakery
Assist the head chef in all aspects of kitchen operations, including food preparation, cooking, and plating.
Follow recipes and food safety guidelines to ensure high-quality dishes are consistently produced. Prepare ingredients, such as chopping vegetables, marinating meats, and portioning ingredients for recipes.
Monitor food inventory levels and communicate with the head chef regarding ingredient needs and ordering.
Maintain cleanliness and organization in the kitchen area, including storage areas and food preparation stations.
Collaborate with kitchen staff to ensure smooth workflow and timely delivery of meals to customers.
Assist with menu planning, recipe development, and special event preparation as directed by the head chef.
RECEPTIONIST 2018
Paradise Holiday Village
Greet and welcome visitors in a professional and courteous manner, directing them to the appropriate person or department.
Answer incoming calls, take messages, and transfer calls to the relevant staff members. Manage the reception area, including keeping it clean and organized, and ensuring a welcoming atmosphere.
Schedule appointments, meetings, and conference room bookings for staff and clients using scheduling software.
Handle incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients.
Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents. Maintain office supplies inventory and place orders for supplies as needed. Coordinate travel arrangements and accommodations for staff and visitors, including booking flights, hotels, and transportation.
Respond to inquiries and provide information about the company's products, services, and policies.
Handle customer complaints or concerns professionally and escalate issues to management when necessary.
EDUCATION AND QUALIFICATIONS
Asian Ceylon International Hotel School - 2018
DIPLOMA IN HOTEL MANAGEMENT
Negombo South International School - 2016
G.C.E ORDINARY LEVEL
English - B Science - C Maths - S He-science - S Commerce - S Religion - S Literature - S EXTRA CURRICULAR ACTIVITIES
Member of the Don Boscu club football team. (2011/2016) Member of the school volleyball team. (2012/2015)
I hereby certify that the above particulars furnished by me are true and correct to the best of my knowledge.
Date Signature
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