YARTIZA ad45fq@r.postjobfree.com *-***-HUERTAS **9-2608 Selma, NC 27576

Dynamic customer service leader offering solid customer service background, diligent attention to detail and hardworking nature. Energetic and focused with [Number] years of experience coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.

Motivated [Job Title] focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention with diligent attention to individual needs. Educated Customer Service Lead with great coaching, documentation and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations. Trained in [Type] customer service with extensive knowledge of [Software].

Gifted professional with expertise gleaned from working at high-end [Type of Company] companies. Focused on building relationships with lucrative clients. Looking to bring exemplary skills as a Customer Service Lead to an established company.

Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.

Polished personality with sharp business and marketing writing skills. Pursuing a Customer Service Lead position with a well-established cable company.

Multitask numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities developed over [Number] years of [Job Title] experience. Driven to boost efficiency and productivity with top-notch analytical and management abilities. Pleasant Customer Service Lead with the ability to remain calm under pressure. Proudly promoting numerous awards for a career of outstanding service. Ready for a new position with a company in the [Type of Industry]. Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate

[Type] agency structures. Practiced at working with regulatory limits and [Type] department standards to handle requirements via email, letter, telephone calls or in person. Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction. Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Summary

Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction. Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly- knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Highly-enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in

[Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Problem resolution

Goals and objectives

Payment processing

Troubleshooting

Client engagement

Quality assurance

Business writing

Marketing tools

Employee coaching

Shipping and receiving understanding

Organizational strengths

Promotional support

Customer relations

Cross-functional collaboration

Office equipment proficiency

Conflict mediation

Project management abilities

Customer service

High-energy attitude

Credit card payment processing

In-store support

Store maintenance

[Product or Service] support

PT Member Ample Storage - Selma, NC 09/2019 - 10/2019 Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental contracts for attorney approval. Monitored multiple databases to keep track of all company inventory. Conducted analysis to address [issue] which led to [positive outcome]. PT Cashier Tractor Supply - Selma, NC 05/2018 - 09/2019 Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Troubleshot and resolved issues with cash registers, card scanners and printers. Helped customers find specific products, answering questions and offering advice. Trained new team members in cash register operation, stock procedures and customer service. Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.

Assisted customers with account updates, new service additions and promotional offers. Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions. Worked closely with front-end staff to assist customers. Skills

Experience

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.

Increased sales [Number]% by suggesting specific purchases to customers and [Action]. Processed customer payments quickly and returned exact change and receipts. Processed returned items, checking against store's established return timeframes. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Welcomed customers, offering assistance to help find necessary store items. Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.

Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

Drove sales and add-on purchases by promoting specific item options to customers. Properly verified customer identification for alcohol or tobacco purchases. Wrapped items and bagged purchases properly to prevent merchandise breakage. Successfully led key projects which resulted in [positive outcome]. Key Holder Nine West Holdings Inc. - Smithfield, NC 04/2017 - 03/2018 Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.

Assisted upper management with reporting sales data, assessing employee performance and [Task]. Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.

Promoted new products and sales to encourage revenue growth and boost upselling. Built and maintained customer rapport, which improved sales purchases by [Number]% within [Timeframe]. Stepped up to assist [Job title]s with [Task] and [Task] during busy periods to maintain consistent and reliable service levels for patrons.

Increased revenue by leveraging product promotion skills and knowledgeable sales strategies. Compiled weekly monetary reports and records for store managers. Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.

Supervised teams of up to [Number] employees and provided leadership and guidance to boost productivity, customer service levels and sales success.

Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels. Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise. Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting [Type] items.

Taught junior employees how to meet operational and sales goals with proactive strategies. Devised, implemented and managed promotions to enhance store profits and drive customer engagement. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.

Checked inventory system to locate items at other stores, improving sales rates [Number]%. Guided and supported [Number] staff members to consistently achieve team and personal goals. Increased YOY sales by [Number]% and grew margins by effectively introducing new products within

[Number] months.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Achieved sales goals and business objectives by motivating staff and promoting [Product or Service]. Collaborated with internal personnel and clientele to improve store operations and address concerns quickly. Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action]. Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe]. Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.

Processed credit card payments and counted back change and currency with [Number]% accuracy rate. Delivered empathy and persuasive negotiation talents to promote memorable customer experience. Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents. Responded to customer inquiries and delivered appropriate information after carefully researching issues. Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Taught staff how to handle difficult situations with calm and professionalism. Reduced process lags by effectively managing [Number] staff to ensure optimal productivity. Customer Service Lead Food Lion - Selma, NC 02/2015 - 03/2017 Worked with senior leadership to address and resolve disciplinary issues and boost overall team success. Trained new team members on proper service methods and evaluated service delivery using quality assurance program.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Implemented company processes to effectively resolve customer service issues. Maintained revenue streams by exhausting every option before offering refunds. Assisted operators with handling calls and took over escalated concerns to provide skilled solutions. Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies. Immediately escalated issues to correct individuals when typical procedures did not achieve resolution. Coached, monitored and motivated new agents to boost performance and enhance job knowledge. Volunteered to handle complaints and issues for manager during busy time periods. Consulted with customers regarding [Product or Service] needs to unpackage, address and resolve concerns. Oversaw [Number] [Type] accounts.

Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.

Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.

Completed [Timeframe] performance reviews of each [Job title] and used results to identify areas in need of attention.

Evaluated customer account information to assess current issues and determine potential solutions. Utilized active listening skills and asked open-ended questions to ascertain customer call needs. Expertly and confidentially handled cash and credit card payments. Prepared, completed and processed customer account forms and database changes. YesICan JCI Program Selma, NC 08/2011

GED

Education and Training

Johnston Community College Smithfield, NC

1 Year Completed: Criminal Justice Laten Evidence

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