Jazmin Brown

Customer Solutions Specialist

Fort Lauderdale, FL 33310

ad45eu@r.postjobfree.com

954-***-****

I would like to present my superior communication skills, pleasant personality, and proactive approach that will cut to the core of any problem and quickly find the solution. I'm constantly looking for my next position to learn from and become a more independent individual. Work Experience

CSR - Customer Service Representative

Chewy - Hollywood, FL

June 2021 to Present

• Help customers with orders for pets over multiple contact channels; via phone call, email, and chat.

• Following up with customers as appropriate.

• Research and problem-solve pet related issues.

• Set follow-ups as needed to ensure contact resolution.

• Utilize active listening, patience, empathy, and kindness to customers and Team Members alike. Beauty Specialist

Self employed - Fort Lauderdale, FL

March 2012 to Present

I specialize in assisting with different beauty needs such as hair, make up, skin and eye lash extensions. Dispatch Specialist

NATION SAFE DRIVERS - Boca Raton, FL

August 2020 to August 2021

• Dispatch Tow Trucks

• Dispatch roadside assistance

• Manage and edit tickets

• Assist with Lock outs, fuel delivery, winching, and all towing including two way towing

• US rider assistance

• RV roadside assistance

Customer Solutions Specialist

Teleperformance

February 2014 to January 2015

Assist Customers with serious problems regarding hardware or software on the phone

● Assist with questions about billing

● Set up new accounts

● Close accounts

● Inquire about or assist with sending out new phones, tablets, and accessories

● Setting up appointments for technicians

Sales Agent

IRT - Fort Lauderdale, FL

March 2013 to October 2013

Creating new accounts

● Adding to existing accounts

● Providing customer service to customers

● Selling Cellular phones

● Performing credit checks

Full-Time Liquor Store Clerk

19th St liquors - Fort Lauderdale, FL

August 2011 to January 2013

Provide friendly and positive customer service to patrons and visitors to the retail stores

● Perform accurate and timely cashier functions, including scanning and entering sales transactions, making change and handling cash

● Performs basic mathematical computations

● Perform required ID checks on customers and notifies management of violations, concerns, etc.

● Restocks shelves and fills coolers with new merchandise

● Performs periodic inventory of stock on hand

● Closes out register(s) and balances cash drawer daily or during shift

● Assists customers in selection of various brands of liquors, wines, etc., advises on quantity of purchases for special occasions, and helps customers with carry-outs

● Maintains the premises both inside and out in a neat clean condition at all times, including dusting, sweeping, mopping, washing windows, and rearranging merchandise

● Fill in at other City-owned liquor stores and provide reliable transportation, as needed

● Performs other related duties as assigned

Telemarketer

JMS Marketing - Melbourne, FL

April 2011 to June 2012

Outbound/Inbound telephone calls

● Making unsolicited outgoing calls and direct mailers to generate new business.

● Making Calls and Direct Mailers to existing and new prospects from the Company database, rented mailing lists, published directories, trade shows, and off the internet

● Meeting or exceeding both qualitative and quantitative outbound sales goals on a consistent basis

● Building rapport and relationships with prospects through prompt, courteous and professional service

● Handling and responding to incoming sales inquires that are generated but not limited to advertising, direct mail, or referrals. These incoming inquires can be via incoming telephone calls, e-mails, faxes or regular mail

ADT Sales Rep

ADT - Melbourne, FL

February 2011 to February 2012

Provided protection within assigned territories, maintained and exceeded sales quota

● Identified prospects utilizing creative lead generating techniques

● Presented sales presentation and proposal to prospects

● Followed up with prospects and prepared final contracts for signatures

● Processed work orders and complete sales paperwork

● Posted installation follow-ups

● Generated referrals

Quad Leader

Jacksonville Job Corps Center - Jacksonville, FL

July 2010 to February 2011

Mentor and assist with personal issues

● Trained other leaders

● Managed up to 34 young women

● Handled emergency situations

Barback/Bartender(on call/mainly events)

Blusters - Hollywood, FL

February 2010 to February 2010

on call

● Take beverage orders from servers or directly from guests or patrons

● Mix ingredients; liquors, liqueurs, soda, sugar, bitters or fruit juice, and then garnish

● Collect cash for beverages or drinks served and record sales

● Maintain record and control of bar stock and arrange supplies

● Mix drinks, water and other components to prepare cocktails and other drinks

● Clean glasses and additional utensils

● Sanitize ice tanks, coolers, and other bar tools

● Serve beverages and food

● Order bar supplies

● Place bottled merchandise and glasses to make a smart display

● Clean bar area and wash glassware

● Replace drink tanks as they are finished

● Serve snacks to patrons seated at the bar

● Slice and pit fruit for garnishing drinks

● Prepare appetizers, for instance; cheese, pickles, and cold meats Crew Member

Coldstone Creamery - Hampton, VA

March 2009 to July 2009

Mixing and serving ice cream.

● Answer customer inquiries regarding creamery options.

● Responsible for accepting and exchange of cash.

● Effectively bake goods for valued customers.

● Follow food handling policies.

Cashier

K-Mart - Hampton, VA

November 2008 to February 2009

Assist with customer service on the telephone.

● Tend and handle cash.

● Greet and assist customers.

● Direct customers to appropriate departments.

Project Manager

WWJD LLC - Plantation, FL

February 2008 to February 2008

On Call

● Follow up on lead

● Create contacts

● Maintain contacts through telecommunications or data communications

● Taking calls

● Arranging appointments

● Data Entry

● Organize files, contacts, receipts, etc.

Cashier

Winn- Dixie - Plantation, FL

August 2006 to June 2007

Assist with customer service on the telephone.

● Cash inventory management

● Greet and assist customers with genuine smile

● Handling perishable items with care.

Education

High School Diploma

SIATech Charter School - Jacksonville, FL

January 2011

Certificate of Completion in Nursing

Jacksonville Job Corp Center - Jacksonville, FL

September 2010

Skills

• Eyelash Extensions

• Telemarketing

• Outbound Sales

• Eyelash Extensions

• Telemarketing

Certifications and Licenses

Driver's License

Assessments

Call Center Customer Service — Highly Proficient

April 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

● Extensive experience in servicing customers, both in person and by telephone

● Strong verbal and oral communications skills based on ability to effectively delegate tasks to employees

● Well organized and highly efficient working in a multi-task environment.

● Type 42 wpm

● Deal with constructive criticism well

● 9+ years of personal customer experience

● Very flexibly; good at adapting to change

● Love puzzles;love to solve problems

Contact this candidate