Eunise Castro Garcia

travel agency representative

+1-717-***-**** · ad45dv@r.postjobfree.com

Skills

customer service skills.

excellent verbal

communication skills

the ability to sell products

and services.

to be thorough and pay

attention to detail.

active listening skills.

Able to speak foreign-

launguages such as Spanish

Actitude to work under

pressure

Languages

Spanish

Pourtugues

english

Profile

helping people to plan, choose and arrange their holiday. Usually working with a budget set out by whoever is planning the holiday.Also offering advice and opinions on where to go and local tourist attractions, events and customs. Employment History

travel agency representative, Danny Travel, Santo Domingo April 2012 — August 2013

making travel arrangements for different clients. ... advising the clients about various available options for travel and making all the arrangements, such as hotel accommodation, transportation and car rentals and sight-seeing. Guest services officer, Royal Caribbean International July 2014 — June 2016

• Welcoming guests in a friendly and professional way.

• Addressing and escalating customer complaints.

• Providing information about facilities, programs and other services. Senior Guest services officer, Royal Caribbean International June 2017 — August 2018

• Managing workflow. ...

• Training new hires. ...

• Creating and managing team schedules. ...

• Reporting to HR and senior management. ...

• Evaluating performance and providing feedback. ...

• Identifying and applying career advancement opportunities. ...

• Helping to resolve employee issues and disputes. August 2020 — August 2020

Concierge, RRoyal Caribbean International

August 2018 — February 2020

Meeting with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our resort or hotel operations. Education

Tavel Agent, Private Travel Intistute

January 2012 — June 2012

• customer service skills.

• excellent verbal communication skills.

• the ability to sell products and services.

• to be thorough and pay attention to detail.

• administration skills.

• active listening skills.

• persuading skills.

• a desire to help people.

August 2020 — August 2020

Destination Course

UCDEP, Primary school teacher

February 2008 — April 2012

August 2020 — August 2020

References

References available upon request

Internships

August 2020 — August 2020

Courses

August 2020 — August 2020

Extra-curricular activities

August 2020 — August 2020

Contact this candidate