**** ******** ***., #***

Dallas, TX *****

512-***-****

ad45di@r.postjobfree.com

JAMES OWENS

SKILLS

Experienced professional with exceptional internal and external customer service skills. Maintaining key leadership roles in retail management, human resources, marketing, and sales. Results oriented problem solving while working in a fast paced environment. Strong communication skills, providing feedback, liaising between associates and management.

EXPERIENCE

Crate and Barrel, Dallas — Sales Lead

November 2013 - PRESENT

●Perform all follow up with customers, and respond to customers within the time frame promised.

●Meet customer expectations by utilizing all resolution options and making reasonable timely decisions.

●Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

●Planning, organizing, and executing private registry events twice monthly for 50-60 guests.

●Manage all inventory levels and functions and coordinate all aspects of the bi-annual inventories.

●Possess a complete understanding of all company systems, policies, and procedures.

●Support the company vision and goals including applicable key performance indicators (KPIs)

●Auditing and maintaining supplies keeping within a weekly/monthly budget.

●Lead a team of up to 60 associates tracking goals, performance, and accountability.

●Providing specific feedback about performance directly to associates, as well as share observations with the store manager.

●Assume responsibilities of the store manager when required.

●Analyze reporting and prepare information or explanation relating to or affecting sales, efficiencies, productivity and budgeting.

Sam’s Club, Denver, Colorado — Human Resource, Operations, Membership, and Grocery/Produce Manager

MAY 2001 - JULY 2011

●Organized weekly sales reports for the sales department to track success.

●Responsibly opening and closing store.

●Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

●Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.

●Excelled in exceeding daily credit card application goals.

●Contributed to annual store sales of $72 million per year.

●Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

●Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

●Dedicated to continuously improving sales abilities and product knowledge.

●Prevented store losses using awareness, attention to detail and integrity.

●Provided an elevated customer experience to generate a loyal clientèle.

The Container Store, San Antonio, Texas — Sales Associate/Manager

MAY 1997 - JULY 2011

●Earned management trust by serving as key holder, responsibly opening and closing store.

●Described product to customers and accurately explained details and care of merchandise.

●Greeted customers entering the store to ascertain what each customer wanted or needed.

●Cross-trained and provided back-up for other customer service representatives

Sam’s Club, San Antonio, Texas — Cashier, Marketing Representative, Human Resources

October 1988 - APRIL 1997

●Completed Human Resource and Payroll functions.

●Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

●Supervised over 50 cashiers At a $100 million dollar sales unit.

●Tracked productivity and attendance.

●Marketed club features and benefits.

●Prepared financial reports and budgets.

●Prepared and administered employee reviews and evaluations.

EDUCATION

Texas State University, San Marcos

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