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Kyra-Shae Drayton

Operations Coordinator

South Africa

+276********

ad45cr@r.postjobfree.com

www.linkedin.com/in/kyrashaed

https://bold.pro/my/kyra-shae-drayton-

240*********/568r

Technically minded individual, with 9 years work experience and a Bachelor of Commerce degree specializing in strategic management. With talents for conducting research and product development, analyzing data, training employees, system configuration & support, establishing & updating of procedural workflows, dealing with user queries, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. www.linkedin.com/in/ kyrashaed

Excellent Communication

Relationship Building

Continuous Improvement

Problem-solving abilities

Process Improvement

Written Communication

Project Management

Analytical Thinking

Adaptability and Flexibility

Analytical Skills

System Development

Operational Efficiency

Data Analysis

Computer Skills

Microsoft Office

Work History

2022-01 - Current Operations Coordinator

Shackleton Risk Management

Develop, execute, and launch innovative system enhancements aimed at optimizing business operations and protocols

Provided training for new hires, fostering supportive learning environment conducive to success in their roles.

Developed effective improvement plans in alignment with goals and specifications.

Reduced company costs by 25%, by identifying areas of improvement and proposing cost-effective solutions.

Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.

Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects. Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.

Maintained database systems to track and analyze operational data. Conducted regular reviews of operations and identified areas for improvement.

Developed and updated tracking spreadsheets using Excel. Evaluated current procedures for efficiency gains, creating detailed reports outlining recommendations for improvements where applicable. Liaised with senior developers on new system developments and bug resolutions.

Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.

Monitored training reports within learning management system for respective roles to promote initial and annual training completion. Compiled training handbook and related course materials. Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.

Develop, execute, and launch innovative system enhancements aimed at optimizing business operations and protocols

Cultivated strong relationships with stakeholders at all organizational levels, fostering trust and collaboration in support of shared learning objectives. Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Conducted system analysis and implementation to maintain and improve computer systems.

Investigated system issues and implemented resolutions to reduce downtime. Assisted development of long-term IT strategies aligned with overarching organizational goals.

Resolved or escalated problem tickets to resolve user issues. Defined and documented scope of projects for distribution to team. Provided client support on system operation and troubleshooting. Implemented strategic IT initiatives, contributing to overall company growth and success.

Conducted regular system audits to ensure compliance with security protocols and best practices.

Developed diagrams to describe and lay out logical operational steps. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Resolved malfunctions with systems and programs through troubleshooting. Collaborated with upper management to drive strategy and implement new processes.

Improved systems with addition of new features and infrastructure. Researched and adopted new technologies to add value to existing offerings.

Managed internal operational standards and productivity targets. Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly. Implemented troubleshooting, root cause analysis and issue resolution. 2014-12 - 2022-04 Salon Coordinator

Apex Hair Studio

Promoted services on social media platforms to increase referrals, engagement, and brand awareness.

Implemented service costing boosting

Bleached, dyed, or tinted hair using various products. Communicated with clients to book appointments.

Helped customers improve hair health and appearance with new products and routines.

Demonstrated and explained cosmetic use to customers. Booked client appointments from calls, walk-ins, and social media. Received and processed 90% payments from customers. Washed and applied hair products according to required process. Maintained clean, tidy salon for customers and staff. Helped customers achieve desired styles with blowouts. Promoted products to clients to meet individual needs and maximize salon revenue.

Kept client records, noting services provided and individual preferences. Boosted sales by promoting retail products and additional services. Collected and processed supply and equipment orders. Processed expense vouchers and managed petty cash. Managed mail, packages, and courier deliveries in and out of office. Identified sale opportunities with clientele

Excellent product knowledge

Resolving customer complaints

Product sales and recommendations

Education

Certifications

Languages

2016-02 - 2021-09 Bachelor of Commerce (B.Comm.): Strategic Management Varsity College - South Africa

University of Stellenbosch, Data Science (Short Course), 2020 Kao Corporation, Master Colourist, 2020

SAP S/4HANA, Udemy, 2024

English

Bilingual or Proficient

(C2)

Afrikaans

Upper intermediate (B2)

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