Sheeza Mansoor

240-***-**** - ad45bn@r.postjobfree.com Certified Scrum Master

PROFILE

Decisive, resourceful and result driven professional with diversified 10+ years of experience in large and medium corporations. A proactive problem solver with excellent planning and leadership skills who communicates effectively with diverse audiences. Skilled at developing effective process methods based on strategic analysis and technology utilization to win customer loyalty, optimize productivity, and achieve target goals. Extensive Agile/Scrum experience, a marketing orientation, and analytical abilities to evolve product strategy. Confident and concise communicator, able to deliver presentations with clarity and enthusiasm to senior executives. Subject matter expertise includes: Agile/Scrum Methodology, Customer/Employee Relations, Cloud Adoption/Migration, Project/Resource Management, Organizational Development, Business Development/Strategy, Policies & Procedures, Agile Coach.

PROFESSIONAL SKILLS

Strong knowledge of Software Development practices and Cloud tools – Amazon Web Services (AWS)

Hands-on knowledge of Agile Development and best practices using Agile frameworks – Scrum, Kanban, Agile Release Train (ART).

Solid interpersonal skills – able to establish strong working relationships.

Expert in JIRA, Tableau, Confluence, MS Excel, PowerPoint, Word, Project, SharePoint and Visio.

Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable.

Strong knowledge of all the Scrum concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories, ATDD, TDD, continuous integration, automated testing, etc.

Highly organized with the ability to multitask and has good time management and prioritization skills including the ability to identify and implement high value solutions.

Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task.

Excellent team player and team builder with strong interpersonal skills.

CERTIFICATIONS

·Amazon Web Services (AWS) – Certified Cloud Practitioner

·CSM Certified (Certified Scrum Master)

·Certified SAFe 5 Scrum Master

·Certified SAFe Advanced Scrum Master

·Human Resource Management Certification -- UMBC

·Project Management Training in Agile/SCRUM (Scrum Master) using tools Jira, Tableau and Confluence

EXPERIENCE

Quest Diagnostics, Secaucus, NJ May/2023 – Present

Sr. Scrum Master

Worked with International company Connect to convert and set up all their projects from waterfall to Agile.

Facilitated three teams managing internal and external projects

Responsibilities included daily standup, facilitating demos, Sprint Planning, Weekly grooming and refinement sessions and Retrospective meetings for constant improvement.

Train and assist our company client and sub-contractor Connect scrum master to use Rally tool and run all their Agile ceremonies with proficiency.

Provide reports for the teams to the leadership and oversee the work assessment on program level.

Manage internal Quest team working on company’s website and dispatching order for clinics nationwide.

Manage a migration project. Moving all Quest clients from eLABS to LSM, our internal software tools.

Developed and maintained project plans, ensuring adherence to timelines and budget constraints.

Collaborated with stakeholders to define project scope, goals, and deliverables.

Maintain comprehensive project documentation including project processes, decisions, and outcomes and created reports for stakeholders and management.

Freddie Mac, McLean, VA

Project Manager Sr./Scrum Master Oct/2022 – May2023

Working on high profile issues which have been flagged or reported in audit by government agency such as FHFA.

Professionally interface with internal and external customers as well as top management through project.

Responsibilities includes effectively communicate project status, issues, lead daily stand up meeting, backlog sprint grooming. Furthermore, approve release before GO Live and monitor all testing activities including hot fixes, conduct cross training to improve productivity, and monitor and perform root cause analysis when necessary.

Using project management tools such as MS. Project and Excel for tracking and reporting purpose

Proficient in using tools such as Bwise and Plainview to create reports and presentations for leadership reporting.

Managing and providing oversight for deploying configuration changes after hours. Facilitating the deployment meeting and sending out communication to the stakeholders for awareness.

Post deployment validation with the Business group and stakeholders.

Capital One, McLean, VA Nov/2020 – Oct/2022

Agile Delivery Lead

·Process Improvement: Manage cross-functional processes and track progress against operational targets to deliver a quality user experience in a fast-paced environment.

·Risk Management: Partner with team leaders to identify cross-functional risks, issues, and dependencies to develop mitigation steps and acceptance criteria.

·As Scrum Master, manage: Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board and Story Writing and lead the delivery of all sprints and interaction with product owners.

·Optimize team productivity by removing impediments that may obstruct the pursuit of the team's goals and by preserving flexibility and ability to rapidly respond to changes on the team.

·Worked with data analyst and data scientist for 6 months, managing 2 different teams and a project for Tech leads/managers for tracking high level items.

·Moved to Card Tech organization and managed two teams in Fraud Detection and Prevention.

·Worked in Scaled Agile environment and managed the health of the projects.

·Worked very closely with tech leads and Product Owners, to refine upcoming PI sprints while the team focused on the ongoing PI/sprints.

·Tracked progress and introduced slides with various metrics charts to show to the team during retro.

·Maintained slides for cyber and compliance report for our organization's tower (consisting of 10 teams) for a weekly leadership report.

·Worked in Runway ART doing conversion for partnership brands and managed two different teams.

·Monitor and track progress, prepare status reports, resolve issues, coordinate tasks, and activities directed toward completing the project goals.

·Closely work with product owners to ensure understanding of user stories and keeping the backlog groomed.

·Implement best practices from different agile methodologies like Scrum and Kanban.

·Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, demos, etc.)

·Monitor the Sprint Burndown and conducted daily stand up, encouraging open communication in the team.

·Facilitate the team to estimate story points and measure velocity to plan future sprints.

·Groom, develop and assign planned Epics and user stories for new sprint.

·Hosted PI Planning (Program Increment Planning) sessions regularly throughout the year where multiple teams within our Agile Release Train (ART) met to discuss features, aligned to a shared vision, plan the roadmap, and mainly identified cross-team dependencies.

·Utilize team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and work with the team to continuously improve the projects.

Medifast, Baltimore, MD

Project Manager/Scrum Master Nov/2019 - Nov/2020

Led the team to work on creating, enhancing, and maintaining the website for a renown company OPTAVIA.

Worked closely with the team to do monthly deployments and releases. Played key role in launching the release train

Well- skilled with various testing methodologies, testing types, testing techniques and Quality Work Products.

Supervised a team of 8 engineers to move internal documents backup to AWS. Involved with the technical team in framing the cloud strategy to move internal operations to the cloud

Communicated with other management, engineers, product managers and support specialists on product issues

Created and presented reports to the stakeholders for the changes and enhancements to the website

Coached teams and business stakeholders in Agile practices and providing necessary trainings to create positive mindset to Agile methodologies

Empowered teams to self-organize and grow cross-functionality -- Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery.

Verizon, Ashburn, VA Oct/2017 – Nov/2019

Scrum Master

·Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

·Managed multiple migration and modernization Agile projects that involved AWS services and helped to drive continuous improvement of AWS related activities.

·Regularly attended and hosted Scrum of Scrum which helped teams develop and deliver complex products through transparency, inspection, and adaptation, at scale.

·Monitored project progress through Burndown and Velocity Charts, radiating detailed status reports on measurable items such as milestones and deliverables to product managers.

·Increased velocity by 50% in comparison to prior sprints by driving the team to adhere to more consistent grooming and fostering a more transparent environment where the team could communicate impediments.

·Managed 5 Agile projects for over a year -- successful conversion of these projects from Waterfall to Agile/Scrum.

·Tracked and communicated team velocity and sprint/release progress.

·Worked with offshore teams, managing time and resources to meet deadlines.

·Set up the Agile Release Train Synchronization meeting for all teams to discuss the status of the Program Increment initiatives and resolve any cross-team dependencies

·Worked in partnership other Scrum Teams, Agile Release Trains and Value Streams as needed for planning and release management

·Used multiple tools to manage projects efficiently, i.e. JIRA, Confluence, Clarity, Agile Central, etc.

·Attended weekly calls with senior management and business groups, presenting project status and sprint reports.

Optimum IT Solutions, McLean, VA Apr/2014 – Sep/2017

Project Manager/Scrum Master

Energy Kinetics, Columbia MD

Project Manager – Operations/HR Oct/2008 – Mar/2014

EDUCATION

NATIONAL UNIVERSITY OF SCIENCES AND TECHNOLOGY (NUST) 01/2004 - 01/2008

Bachelor of Business Administration, January 2008

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