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Felicia E Nolan

Human Resources Business Partner

ad459z@r.postjobfree.com • 919-***-****

www.linkedin.com/in/felicianolan411 • Raleigh, NC 27610 Accomplished and results-driven leader with proven track record of driving organizational success through strategic leadership, innovative talent development initiatives, succession planning, and effective workforce optimization. Stellar track record in talent management, recruitment, onboarding, compensation, performance management, policy interpretation, and conflict resolution. Proficient in implementing impactful employee strategies, conducting thorough investigations, and ensuring legal compliance. Adept at collaborating with leadership for strategic alignment, utilizing data insights to enhance HR systems. Adept at cultivating positive and inclusive workplace culture while implementing comprehensive recruitment strategies. Strong expertise in employee training, performance management, and cross-functional collaboration. Strong ability to leverage strategic thinking and leadership skills to drive organizational growth and excellence in human capital management. Areas of Expertise

● Human Resources Leadership

● Talent Acquisition & Retention

● Employee Relations & Engagement

● Data-Driven Decision-Making

● Organizational Culture Enhancement

● Strategic HR Planning & Compliance

● HR Compliance & Policy Implementation

● Budgeting/Financial Management

● Workforce Planning & Optimization

● Performance Management & Optimization

● Full-Cycle Recruitment

● Training Program Design & Execution

● Mediation & Conflict Resolution

● HR Transaction Entry Management

● Cross-functional Collaboration

Professional Experience

City of Durham, Location

Employee Relations Manager

December 2022 — Present

Lead comprehensive Employee Relations services, aligning actions with City of Durham's values and objectives. Conduct in-depth investigations into complex employee issues, ensuring fair resolutions in line with organizational standards. Balance proactive and reactive responsibilities, addressing critical employee relations issues with crisis-oriented approach. Analyze and audit people programs for sustained positive employee relations, presenting findings to senior leadership. Manage highly sensitive HR issues with efficiency, conducting interviews and independently closing investigations definitively.

● Evaluated employee performance, proactively identifying and rectifying deficiencies to enhance overall team effectiveness.

● Orchestrated training of new employees, enhancing their understanding of program policies and procedures; developed and updated training curriculum and materials for sustained excellence.

● Collaborated with leadership team to devise and implement strategic initiatives aligning with city’s overarching goals.

● Formulated and executed effective employee strategies and policies, fostering positive work environment and bolstering employee engagement and satisfaction.

● Collaborated seamlessly with legal department to ensure strict adherence to labor laws, regulations, and company policies, minimizing potential legal risks.

● Led review and development of policies, ensuring alignment with industry best practices and organizational needs.

● Designed and executed surveys to gather valuable insights, utilizing data to inform decision-making and drive continuous improvement.

● Developed and managed dashboards for metrics, providing visual representations for strategic planning and informed decision-making.

● Authored comprehensive standard operating procedures, establishing clear guidelines for streamlined operations.

● Enriched and expanded Employee Relations Online Toolkit and Website Information.

● Designed and implemented onboarding program for new employee orientation, ensuring seamless integration process. Honda Manufacturing, Location

Human Resources Business Partner

March 2022 — December 2022

Advised and supported employees on policy-related queries, offering expert guidance and ensuring alignment with compliance standards through tailored compliance training. Collaborated closely with internal teams to pioneer and implement successful human resources systems and processes, ensuring efficiency and alignment with organizational goals. Coordinated strategically with management to tackle long-term workforce challenges, providing expert support in areas such as training, morale enhancement, termination processes, and exit interviews.

● Orchestrated and streamlined cyclical processes, including performance management and engagement surveys, ensuring systematic and effective evaluation of employee performance and satisfaction.

● Served on advisory/planning committees, offering valuable insights and recommendations.

● Led front-line leader training sessions, enhancing leadership skills and promoting effective management practices within organization.

● Identified and addressed training needs across various levels, conducting targeted sessions for both employees and leadership, addressing skill gaps, and fostering continuous improvement.

● Conducted comprehensive employee surveys and interviews, evaluating engagement levels and job satisfaction, and leveraged findings to implement initiatives for improvement.

● Chaired and facilitated human resources roundtable meetings, fostering collaboration and knowledge-sharing among HR professionals. Page 2 2

● Spearheaded initiatives to significantly boost employee engagement survey participation, demonstrating proactive approach to gathering employee feedback and insights.

● Contributed to marked improvement of employee retention rates through strategic initiatives and targeted interventions.

● Initiated and shaped improvements in workplace culture, promoting positive and inclusive environment for all employees. Department of Health & Human Services/Central Regional Hospital, Location Employee Relations Supervisor

March 2021 — March 2022

Provided strategic consultation and mediation services, addressing conflicts and promoting amicable resolutions. Independently administered and communicated grievance and disciplinary policies, ensuring fair and consistent application across organization. Composed articulate disciplinary action letters, clearly communicating consequences and expectations to involved parties.

● Supervised and motivated a dedicated team member while delivering impactful Employee Relations services to elevate hospital's operational excellence.

● Advised management and employees independently regarding their rights and responsibilities, offering expert guidance and fostering transparent and accountable workplace.

● Interpreted and applied relevant state, department, and agency-specific personnel policies, along with state and federal laws and regulations, and departmental directives and guidelines.

● Conducted training and orientation sessions, ensuring all employees were well-versed in organizational policies and legal compliance.

● Developed and counseled managers and supervisors on performance management plans, fostering culture of continuous improvement and accountability.

University of North Carolina College System, NCSU, NCCU, UNC-CH, UNCW Human Resources Manager/Shared Services Center

July 2004 — March 2021

Spearheaded formation of high-performance team, aligning members with university goals. Excelled in fast-paced environment, autonomously managing high-volume transactions and customer service requests. Applied versatile HR skills in policy interpretation, recruitment, retention, and performance management. Demonstrated boundary management and discernment, negotiating effectively with leadership. Led projects addressing complex organizational challenges and strategic development needs. Developed, implemented, and evaluated efficient workforce- related systems and procedures. Resourceful problem solver, prioritizing integrity and customer service mindset. Communicated with clarity and conciseness, fostering open and transparent communication. Possessed intermediate competency in Microsoft Office tools.

● Led and motivated high-performing team of four HR generalists.

● Designed streamlined policies for service center representatives, effectively addressing employee inquiries.

● Ensured optimal staffing and maintained performance standards within budget constraints.

● Supported various HR functions, including compensation, talent management, and diversity reporting.

● Led internal initiatives for process and quality improvement, optimizing organizational efficiency.

● Developed, implemented, and validated processes/systems to enhance compliance and accuracy in job evaluation.

● Identified opportunities for protocol enhancements, improving the employee experience internally and with vendors.

● Subject matter specialist driving people-centered, equity-driven internal standards and programs. Education

Master of Science, Public Administration North Carolina Central University, Durham, NC Bachelor of Science, Psychology Fayetteville State University, Fayetteville, NC Associate of Arts, Secretarial Arts Katharine Gibbs School, New York, NY Associate of Arts Borough of Manhattan Community College, New York, NY Licenses & Certifications

SHRM-SCP - SHRM Senior Certified Professional Expected May 2024 North Carolina Certified Mediator Certified Mental Health First Responder Equal Employment Opportunity & Diversity Fundamental Certified Pathways Leadership Program Certificate Equal Opportunity Institute Certificate Human Resources Academy Certificate National Coalition Building Institute (NCBI) Prejudice Reduction Building Bridges Facilitator Notary Public Affiliations & Awards

Society of Human Resource Management American Society of Public Administration Toastmasters Outstanding Professional Award Encouraging Heart Leadership Award for Kooner and Posner Principle Volunteer/Community Service

HOSTS Mentoring Program Literacy Volunteer

Step-Up Ministry Alumni Life Coach/ Life Skills Adult Co-partner Job Coach to Step Up Ministry

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