Customer Service Representative
Resume:
ROBBYE JOHNSON
Customer Service Representative
Address
North Little Rock, AR 72117
ad459r@r.postjobfree.com
Phone
●Willing to take on additional responsibilities and challenges
●Displays excellent time management with high attention to detail
●Works effectively as a team member
●Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
●Possess effective planning, organizational, communication, presentation and interpersonal skills
●Professional known for making managerial decisions, using discretion and processing highly confidential information
Work Experience
Feb 2017 - Aug 2023
Customer Service HBA, Verizon Wireless
Little Rock, AR
●Take inbound calls
●Set up payment arrangements
●Troubleshooting cell phones
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Feb 2016 - Oct 2016
Retention Dept/Customer Service, AT&T
Little Rock, AR
●Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
●Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
●Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
●Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Feb 2006 - Jan 2016
Collections Specialist, Ally Financial Collection Department
Little Rock, AR
●Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
●Sorted and filed correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports
●Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
●Received payments and post amounts paid to customer accounts
●Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
Education
High School Diploma or Equivalent, General Studies.
Long Beach Polytechnic High School, Long Beach, CA
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