Customer Service Representative
Resume:
Denise Koppa
Administrative Assistant/Clerical/Customer Service Representative
Dothan, AL 36301
**********@*****.***
My goal is to find a position where I can show my work abilities, exceed expectations, and thrive in a positive and healthy work environment. I am hard working, patient, compassionate, and kind. I have worked in various fields and with this diverse work experience I can bring a variety of work and personnel lessons to the table. I have been honored to learn from each experience brought into my life and it has allowed me the opportunity for growth and wisdom. I look forward to the next chapter in my work life Now that I am settled in my new home in Dothan. Authorized to work in the US for any employer
Work Experience
Event Coordinator
Dothan Country Club - Dothan, AL
January 2023 to Present
Organization of yearly calendar. Planning and execution of all events member and non member. Handling special projects. Requesting money payments for bands, cash bars, rental items. Time sensitive and fast paced daily tasks that require a personality that works well with the clients, staff and management. Will give more details if needed in person.
Concierge/Receptionist
Plantation Golf and Country Club - Venice, FL
May 2021 to April 2022
Took cake of all member concerns and needs. Helped in the accounting department. Had a big hand in the banquet department and handled all decorating for the club. Worked on special projects for the general manager and was lead assistant in all preparations for the annual LPGA nationals. I handle incoming and outgoing calls. I also assisted the membership coordinator. I enjoy helping people and find it fulfilling work.
Customer Service Representative
Good News Pest Solutions - Nokomis, FL
June 2019 to May 2021
The Customer Service Representative (CSR) performs secretarial and general office work to assist with administrative duties. Responsibilities include, but are not limited to, answering phones, tracking information in relational databases, scheduling of work assignments, collections and billing, filing necessary contracts and paperwork, maintaining a clean office environment for clerical areas, and general office support. The Customer Service Representative frequently requires the prioritization of conflicting appointments, interaction with key industry representatives, and often requires tactful responses to complainants to assist in conflict resolution. The Customer Service Representative reports directly to the Customer Service Manager.
Resident Liaison
Lighthouse Property Management - Osprey, FL
February 2018 to May 2019
Acted as the first point of contact for residents and visitors to Stoneybrook at Venice. Encompassed different areas of individual responsibility to include communication with residents, social activities and amenities, and administrative services for residents. Developed activity programs, staff events and overseen the implementation of activities as well as provided assistance in promoting association activities and maintained communication between residents and management.
Required proficient verbal and written communication skills. Required a strong sense of customer service.
Maintained a professional demeanor.
Required a positive attitude that built and maintained a good rapport with vendors, residents, board members, and direct
supervisor.
Managed reservations for events.
Managed new and renewal lease process including forms, background checks, updating data in website and security
systems, and getting rules and regulations to tenants. Managed new resident orientation.
Managed new resident packets: create packets, collect forms and data from residents, updates local databases, issues
new gate cards, gave ARC rules and regulations to new owners. Had to conceptualize the finished product of any work performed. Basic knowledge of Microsoft Office, Excel, and Outlook was required.
Multi-tasking was a HUGE part of this position.
Banquet Manager
Venice Yacht Club - Venice, FL
May 2011 to February 2018
Prepared notices, agendas and other items for the executive committee and board of directors' meetings; manage record
and file minutes of each meeting; maintain official minutes of all board committees. Performed general office tasks not limited to word processing to assist the general manager and other department heads.
Answered the telephone; acted as a receptionist when necessary; assisted with members' inquiries and provided
information about membership, special functions, etc. Booked banquet and club functions and prepared work orders for distribution to department heads. Prepared and sent emails about club events and functions. Attend meetings with general manager, club staff and others on a weekly basis. Provided assistance and training as needed to other managers relative to e-mail, Internet and general computer
applications.
Promoted, advertised and marketed club's social event facilities and capabilities. Provided guest tours and offered suggestions in efforts to sell the club's facilities for the occasion being planned.
Worked with the executive chef to determine selling prices, menus and other details for catered events; oversee the development of contracts; assured that pre-planned banquet menu offerings were current and reflected general member
interests.
Maintained club's master calendar and function book. Handled client complaints.
Maintained past and potential client files; scheduled calls and visits to assess ongoing needs of prospective clients for catering services.
Served as liaison between kitchen, service, maintenance and management staff. Performed other tasks and duties deemed appropriate and necessary by the general manager. Server/Bartender
Crows Nest Restaurant & Tavern - Venice, FL
September 2004 to April 2011
Took beverage orders from servers or directly from guests Collected cash for beverages or food served and recorded sales Maintained, recorded and controlled bar stock
Ordered bar supplies
Inventory
Provided customer with a pleasant dining experience and quality service Conducted final check of food items prior serving, to ensure quality maintenance Ensure the cleanliness of dining area and food items before serving Held responsibility of handling/serving all food items as per the policies of the state Worked in coordination with other departments to ensure customers received quality service and satisfaction
Business
Mt. Scenario Ladysmith, WI 1 Year of College or a Technical or Vocational School I went to school in hope of getting a degree, unfortunately I had been out on my own in the world for sometime and had to look after myself and work full time. I was not mature enough at the time to handle both work and school.
Adam Burnside, IT Support
Good News Pest Solutions
****@************.***
Business reference known for almost 4 year(s).
Beth Bath, Registered Nurse
Doctors Hospital
Personal reference known for 20+(s).
Josh Arent, Executive Chef
Venice Yacht Club
Business reference known for 12+(s).
****@***************.***
Education
High school diploma or GED in General Studies
Westosha High School - Paddock Lake, WI
1982 to 1986
College classes in Business Management
Mount Scenario - Ladysmith, WI
Skills
• EXCEL
• OUTLOOK
• POWERPOINT
• WORD
• CUSTOMER SERVICE
• Menu Planning
• Events Management
• Banquet Experience
• Property Management
• Catering
• Culinary Experience
• Food Handling
• Office Management
• Word Processing
• Event Planning
• Computer skills
• Accounts receivable
• Typing
• Windows
• Communication skills
• Negotiation
• Sales
• Hospitality
• Phone etiquette
• Restaurant experience
• Time management
Awards
Employee of the month
April 2022
Rewarded for my extra help and joy I brought to my position at the Plantation Golf and Country Club. Certifications and Licenses
Bartender License
First Aid Certification
Food Handler Certification
Contact this candidate