Regina Houston

**** ******** ****** #*** ******* NC 27617· 704-***-****

ad4595@r.postjobfree.com

Summary

Results-oriented professional with a strong background in customer service and manufacturing. Proven ability to deliver exceptional customer experiences while ensuring efficient and quality-driven manufacturing processes. Skilled in handling customer inquiries, resolving concerns, and maintaining high levels of customer satisfaction. Experienced in coordinating with cross-functional teams to optimize manufacturing operations and streamline production workflows. Exceptional problem-solving and communication skills with a focus on meeting customer needs and exceeding expectations. Committed to delivering top-notch service and driving continuous improvement in both customer service and manufacturing environments. Skills

Organization, Answer Multi-line telephones, Empathy and Compassion, Communication written and verbally, Advocacy, Problem-Solving, Adaptability, Customer service, Interpersonal Skills, Excellent Administration, Microsoft Word, Computer skills, Windows

Education and Certificates

Salisbury High School, Salisbury, NC, 1992/1995

Rowan Cabarrus Community College, Salisbury, NC, (Medical Office Administration) 01/2008-05/2010 University Of Phoenix, Phoenix, AZ (Early Education) 01/2013-05/2014 Experience

September 2022- June 2023

Installation Associate, Hexagon Agility/Hire Dynamics- Salisbury, NC

• Assist the installation team in the setup and installation of products and equipment according to established guidelines and specifications.

• Ensure that all tools, equipment, and materials needed for installation are prepared and readily available.

• Collaborate with team members to safely and efficiently transport and handle products during the installation process.

• Follow installation instructions and diagrams to assemble and install products accurately and securely.

• Inspect and test installed equipment to ensure proper functionality and performance.

• Troubleshoot and resolve any issues or complications that may arise during the installation process.

• Communicate effectively with customers, addressing any questions or concerns they may have regarding the installation process.

• Provide exceptional customer service, maintaining a professional and courteous demeanor at all times.

• Maintain a clean and organized work area, both during and after installation, ensuring that all debris and waste are properly disposed of.

• Adhere to safety protocols and guidelines to prevent accidents and injuries during installation tasks.

• Document and report any product defects, damages, or issues encountered during the installation process.

• Collaborate with the installation team and other departments to streamline installation procedures and improve overall efficiency.

• Stay updated on industry trends, best practices, and product knowledge to ensure accurate and up-to-date installations.

Novemeber 2020-Septemember 2022

Customer Service Representative (WFH), Everise/C3ContactChannels/- Tahlequah, OK

• Respond to customer inquiries and requests through various communication channels, including phone, email, and chat, while maintaining a high level of professionalism and empathy.

• Provide accurate and timely information about products, services, and policies to address customer inquiries and concerns.

• Assist customers in resolving issues, troubleshooting problems, and providing appropriate solutions.

• Actively listen to customers, demonstrating empathy and understanding, and take ownership of their concerns until a resolution is reached.

• Utilize company resources and systems to access customer account information, track orders, process returns, or perform other customer-related tasks.

• Process customer orders, payments, and returns accurately and efficiently, ensuring adherence to company policies and procedures.

• Collaborate with other departments, such as sales, billing, and technical support, to resolve customer issues or escalate them as needed.

• Maintain accurate and detailed customer records, documenting interactions and updating information in the customer database.

• Handle and resolve customer complaints or escalations in a professional and diplomatic manner, aiming to exceed customer expectations.

• Keep up-to-date knowledge of company products, services, promotions, and policies to effectively address customer inquiries.

• Adhere to established service level agreements, performance metrics, and quality standards while working remotely.

• Follow company guidelines for maintaining a secure and confidential remote work environment, protecting customer information and data privacy.

• Continuously develop and improve customer service skills through training, remote learning opportunities, and self-learning.

October 2018-November 2019

Cherry Picker, Kontoor brands - Mocksville, NC

• Respond to customer inquiries and requests through various communication channels, including phone, email, and chat, while maintaining a high level of professionalism and empathy.

• Provide accurate and timely information about products, services, and policies to address customer inquiries and concerns.

• Assist customers in resolving issues, troubleshooting problems, and providing appropriate solutions.

• Actively listen to customers, demonstrating empathy and understanding, and take ownership of their concerns until a resolution is reached.

• Utilize company resources and systems to access customer account information, track orders, process returns, or perform other customer-related tasks.

• Process customer orders, payments, and returns accurately and efficiently, ensuring adherence to company policies and procedures.

• Collaborate with other departments, such as sales, billing, and technical support, to resolve customer issues or escalate them as needed.

• Maintain accurate and detailed customer records, documenting interactions and updating information in the customer database.

• Handle and resolve customer complaints or escalations in a professional and diplomatic manner, aiming to exceed customer expectations.

• Keep up-to-date knowledge of company products, services, promotions, and policies to effectively address customer inquiries.

• Adhere to established service level agreements, performance metrics, and quality standards while working remotely.

• Follow company guidelines for maintaining a secure and confidential remote work environment, protecting customer information and data privacy.

• Continuously develop and improve customer service skills through training, remote learning opportunities, and self-learning.

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