Rebekah Josey

505-***-**** ad4591@r.postjobfree.com

*** ****** ** ** *** Y21 Albuquerque, Nm 87123

Summary:

● 15+ years of experience in Customer Service

● Applications : MMIS, CMS, EBE, Blackboard

● Data Entry for Long Term Patients with Medicaid UR: 45-50 WPM typing

● Ability to resolve customer conflicts quickly and effectively

● Answered incoming calls for patients ordering mail order prescriptions

● Experience working with Microsoft Word and Excel

● Assessed customer needs then provide economical solutions for specific calling patterns for domestic and international calling

● Imaging

● WordPerfect

● Communicate through instant messaging

● Document feeding

● Attention to Detail

● Oracle and Yardi

Education:

Associate Degree in Sociology

Sacramento City College

Sacramento, CA 1997

3.8 GPA

Professional Experience

Catering for Business and Residential

Jesse Romero

Albuquerque 09/2023 to current

Prepare the requested menu and work together to get accomplished. Load into Van all materials needed.

Prepare paperwork needed to be signed for total charges. Interact at function to make a great experience. Breakdown the tables and clean the area. State of New Mexico

Housing Department

Albuquerque NM.

August 2023 4 week project

Administrative Assistant ll

● Organize and File accordingly based on Interim, Annual or New paperwork. Separated paperwork based on title on front

then filed accordingly. Separated and filed paperwork in chronological order. Organize filing cabinets and make room for new files.

BLUEHALO/ ROBERT HALF

ALBUQUERQUE, NM. Oct.2022 - Jan.2023

Front Desk/ Check In

● Answered phones/ Directed to employee

● Answered Secure front door to let in for meetings etc.

● Arrange food/ drink Company orders for employees

● Sign in and send a chat to the employee that arranged the meeting to let them know client is waiting in the lobby.

BCFORWARD

BCforward/ ISD Office

Albuquerque, NM Oct 2021- Jan. 2022

● Took incoming calls from clients in New Mexico who had questions about their SNAP or Food Stamp benefits

● Researched lost or missing cards

● Explained benefits if they had Medicaid

● Documented all accounts with call detail after assisting the client Shimmel Security

Albuquerque, NM June 2018 – September 2019

● Secure Premises by checking vehicles, and people entering event sight

● Check purses, bags, and backpacks and ran the metal detector on persons before they entered secured sight

● Detain weapons, illegal drugs and alcohol at concerts Fred Granger Tile and Carpet

Albuquerque, NM May 2014- March 2020

● Remodeling Houses

● Worked on laying tile and carpet installation

● Worked with Attorneys in Mock Jury Trials as well as in Focus Groups throughout Albuquerque

(1-2 days per month)

Xerox Company

Albuquerque, NM Oct. 2013- Jan 2014

● Worked as a caregiver for Xerox Company

● As a care taker for a disabled individual

Roger Cox and Associates

Albuquerque, NM May 2011- March 2012

● Took incoming calls from potential tenants

● Showed apartments to potential tenants

● Processed move-ins and move-outs

● Helped with filing and faxing documents

● Wrote up work order for maintenance orders

Presbyterian Hospital PCA,

Albuquerque, NM Feb. 2008- March 2008

● Took incoming calls for ID card requests and PCP changes

● Presented benefit questions based on patient plan with Medicaid, SCI, and State Coverage Insurance

● Assisted with Pharmacy on obtaining: Prior Authorizations, Benefit Certifications and Referrals Express Scripts/PCA

Albuquerque, NM Dec. 2006- Dec 2007

● Took incoming calls for patients ordering mail order prescriptions

● Researched lost RX’s and send replacements

● Took incoming payments and explained billing

● Entered referrals to Pharmacy for explanation of medication interaction and other questions

● Pharmacy Claims

Kelly Services/Blue Cross Blue Shield Temp

Albuquerque, NM Sep 2006- Dec 2006

● Data entry for Long term patients with Medicaid UR

● Assisted with pulling patient files and refilling for reviews

● Assisted with implementing new filing system for patients Kelly Services/ NEBs/ Deluxe

Flagstaff, AZ July 2006- Sep 2006

● Placed advertising orders for business owners: business cards, invoices, and promotional products to promote growth within their business

● High volume call center with emphasis on up selling Red Feather Lodge

Tusayan, AZ Oct. 2005- June 2006

● Prepared all cash and credit transactions for accounting

● Total daily revenue and run procedure reports needed for the next day

● Checked-in and Checked-out guests

● Prepared the arrival and departure lists for the next day and future arrivals

● Answered all incoming reservations and monitored for cancellations

● Used Excel Spreadsheet to find the total monthly and annual profits

● Analyzed reports to find vacant and occupied rooms for guests AmSouth Bank

Pensacola, FL Nov. 2004- Mar.2005

● Reviewed balance and transaction history for checking/savings accounts

● Gave Payoffs for mortgage and pay loans

● Offer CD and Money Market rates

● Researched and adjusted electronic bill payments

● Resolved outstanding banking issues with the claims department

● Offered sales solutions for appropriate accounts Household F

Sprint Corporation/PCS Customer Service and Collections Sacramento, CA Nov. 1992- June 1998

● Assessed customer needs then provide economical solutions for specific calling patterns for domestic and international calling

● Responsible for payment arrangements and various kinds of account maintenance

● Worked with multiple computer applications while interacting with the customer

● Ability to resolve customer conflicts quickly and effectively

● Acted as an “In-Charge” supervisor on many occasions

● Served on a challenge team to improve quality issues within the department

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