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Associate Manager Guest Service

Location:
Colorado Springs, CO
Posted:
April 21, 2024

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Resume:

Roger C Sears

**** ***** ******* **** #***

Colorado Springs Co 80924

303-***-****

ad458a@r.postjobfree.com

Relevant Foodservice Work History

May 1983 - June 1996

Darden Restaurants Inc. (Red Lobster, Olive Garden)

Associate Manager, Aurora, CO

Managing all aspects of a full service restaurant, including, but not limited to, supervision and leadership for 70+ employees, full BOH control of food production, guest projections, pars, pulls, plate preparation, presentation, sanitation guidelines, staffing levels, (expediters, broiler cooks, fry cooks, assemblers, and backup personnel), dependent on hourly guest counts (270+). Weekly ordering procedures ensuring guest satisfaction, proper inventory levels, monthly inventory audits. Ensuring that all opening and closing procedures are followed and practiced. NIFI and ServeSafe certification.

FOH supervision of staff, servers, busses, bartenders, host/hostesses, cashiers. Ensuring staffing levels are adequate for excellent, value added guest service. Hourly cash drops into time-controlled safe for excess cash on hand. Hourly register reports taken for business progress and hourly goals. Assuring all opening and closing procedures are followed. Assuring all sanitation and sidework duties are completed.

Nantucket Lobster Trap Denver, CO

July 1996 – August 1998

Broiler/Grill cook for a small upscale restaurant offering USDA prime beef and steaks, chicken, fresh seafood, live Maine Lobster, pastas, vegetable dishes and homemade dessert selections. Plate by plate preparation and presentation.

Mostly Seafood Denver, CO

Oct 1998 - Nov 2000

A small upscale seafood restaurant/fresh fish market. Restaurant open for dinner service only.

Sous chef and prep cook duties, individual entrée preparation, fresh seafood flown in daily and prepared to order.

Hubba’s Sports Bar and Grill Aurora CO

Kitchen Manager

March 2004 – May 2009

Local neighborhood, family owned operation. Full service bar, kitchen serving typical bar fare, including, but not limited to, various sandwiches, burgers, salads, appetizers, etc. Kitchen Mgr duties including ordering, daily par/prep lists, daily and weekly sales figures, waste control measures, sanitation guidelines and procedures, opening and closing duties/procedures, as well as hands-on station line cook duties. Grill, deep fryer, griddle, sauté, cold table, etc.

The Sandwich Board, Trangen Inc. Denver, CO

Location General Manager

Nov 2011 – Aug 2014

An innovative food service concept within major office buildings throughout the metro area serving breakfast/lunch selections including breakfast burritos, sandwiches, eggs, bacon, ham, toast, etc. Lunch items offered consisted of various hot and cold sandwiches, (12+varieties) an extensive array of gourmet soups (8+ varieties, rotating on a daily basis) as well as a self-service salad bar (sold by weight) with 25+ items offered. Duties included product/supply ordering, weekly inventory, waste control procedures/practices, employee scheduling, labor cost controls, cash handling procedures, daily bank deposits, overall restaurant cleanliness and sanitation practices, opening/closing procedures and out of store marketing events.

Firehouse Subs Inc. Castle Rock, CO

Shift Lead/Assistant Mgr

May 2017 – August 2019

In charge of all daily operational procedures including ordering, daily product usage projections, overall sanitation practices, waste control, staffing needs and concerns, cash handling methods, opening and closing procedures, fund raising events, while adhering to all policies of a large corporation.

Relevant personal Information available on employment offer



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