Eric Todd Jackson

317-***-**** ad457f@r.postjobfree.com

PROFESSIONAL SUMMARY

Proven ability to provide excellent customer service and resolve complex issues in a timely manner. Possesses strong problem solving skills and the ability to multitask in a fast paced environment. Aiming to leverage my abilities to successfully fill the role on your team. Dedicated professional with proven performance in management, leadership and communication. Detail oriented in problem solving and planning. Ready to make an immediate contribution to your organization.

SKILLS

Microsoft Tools, Analytical and Critical Thinking, Policy Interpretation, Policy and Procedure Writing, Remote Conferencing and Communication, People and Policy Management, Sales, Customer Service, and Collections. EXPERIENCE

SENIOR COLLECTIONS SPECIALIST, US

Artesian Bottleless Water, December 2023-Present

• Maintained detailed records on all collection activities, including contact attempts and resolution status.

• Utilized problem solving skills to research complex billing issues and reconcile discrepancies.

• Negotiated payment plans with customers in order to resolve delinquent accounts.

• Worked collaboratively across teams in order to identify areas for process improvement.

• Processed incoming payments via check, credit card, wire transfer or ACH.

• Managed high-volume workloads while adhering to tight deadlines and maintaining a high level of accuracy.

• Conducted reviews of delinquent accounts to determine best course of action for collections. REPOSSESSIONS & REMARKETING MANAGER/SPECIALIST CONSULTANT, US Automotive Finance Corporation, March 2017-July 2023

• Act as Managing liaison between AFC and remarketing partners Able to keep and manage detailed records of repossessions, titles, profit/loss, dealership inventory and sales of vehicles in the continental United States

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• Minimize company liability and risks by expediting vehicle sales

• Motivate performance and follow-up with branch partners to recover assets in the most timely manner

• Provide quick resolution of escalating concerns for branches Develop, update and draft procedures applicable to improving the flow of tracking dealership inventory, repossessions, transferring titles, remarketing and recovery of all vehicles

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• Assist in the training of branch personal to ensure fewer mistakes and easy transition of assets

• Facilitate movement of vehicles to auction for financial recovery. REGIONAL COLLECTIONS MANAGER, US

Automotive Finance Corporation, July 2012-March 2017 Trained and mentored new employees on collection methods, documentation requirements and performance strategies

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• Researched accounts and completed due diligence to resolve collection problems

• Supervised staff of collectors, monitoring phone calls, letters and titles

• Contacted delinquent accounts to discuss late payments and options for remitting amounts due

• Conducted investigations of delinquent accounts and payment histories

• Reviewed, researched and corrected discrepancies and branch concerns

• Documented interactions in computer database and updated information daily

• Worked with legal resources and recovery teams to manage default issues

• Established procedures for collection of past due amounts, repossessions and remarketing processes

• Successfully implemented new technologies and process automations to encourage continuous improvement

• Performed administrative tasks such as record keeping, writing correspondence and gathering materials

• Adhered to established guidelines to increase profits and collect supplier payments

• Facilitated successful internal and external audits through sound and thorough documentation

• Composed effective accounting reports summarizing accounts payable data

• Knowledge of all state and federal laws/ regulations associated with collections. SENIOR CUSTOMER SERVICE AND SALES ASSOCIATE, US

Springleaf Auto Finance, August 2008-July 2012

• Handled customer inquiries and complaints and collections issues with professionalism

• Greeted customers and listened closely to problems described to determine solutions

• Resolved customer service issues using company processes and policies and provided updates to customers Coached new team members on service techniques, collections and provided scoring through quality assurance program

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• Displaying ability to remain calm in extremely trying situations

• Utilized active listening skills to understand customer needs and provide tailored solutions

• Proactively addressed customer concerns in order to prevent escalations and complaints

• Investigated and resolved accounting, service and delivery concerns

• Collaborated with team members to stay current on automotive inventory levels and delinquencies

• Sought ways to improve processes and services provided. BRANCH OFFICE MANAGER, US

PNC Bank, July 2007-March 2008

• Maintained friendly and professional customer interactions

• Assessed employee performance and developed improvement plans

• Met deadlines by proactively managing individual and team tasks and streamlining processes

• Engaged employees in business processes with positive motivational techniques

• Complied with regulatory guidelines and requirements Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations

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• Examined customer loan applications for loan approvals and denials

• Submitted loan applications to underwriter for verification and recommendation

• Compiled database of loan applicants' credit histories, financial statements and other financial information. BRANCH MANAGER, US

MainSource Bank, January 2006-April 2007

• Maintained friendly and professional customer interactions

• Assessed employee performance and developed improvement plans

• Met deadlines by proactively managing individual and team tasks and streamlining processes

• Engaged employees in business processes with positive motivational techniques

• Complied with regulatory guidelines and requirements

• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

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BRANCH MANAGER, US

Chase Bank, August 2003-January 2006

• Maintained friendly and professional customer interactions

• Assessed employee performance and developed improvement plans

• Met deadlines by proactively managing individual and team tasks and streamlining processes

• Engaged employees in business processes with positive motivational techniques

• Complied with regulatory guidelines and requirements

• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations

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• Compiled database of loan applicants' credit histories, financial statements and other financial information

• Submitted loan applications to underwriter for verification and recommendation. BRANCH MANAGER, US

CitiFinancial Consumer Finance, June 1999-August 2003

• Handled customer inquiries and complaints and collections issues with professionalism

• Assessed employee performance and developed improvement plans

• Met deadlines by proactively managing individual and team tasks and streamlining processes

• Engaged employees in business processes with positive motivational techniques

• Complied with regulatory guidelines and requirements Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations

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• Examined customer loan applications for loan approvals and denials

• Completed filings and upheld strict compliance with regulatory agencies and supervisors

• Submitted loan applications to underwriter for verification and recommendation

• Compiled database of loan applicants' credit histories, financial statements and other financial information Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.

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EDUCATION

BACHELOR OF ARTS IN JOURNALISM, MUSIC, PSYCHOLOGY, Indianapolis Indiana University - Purdue University Indianapolis, May 1998 HIGH SCHOOL DIPLOMA, Greenwood

Greenwood Community High School, May 1991

REFERENCES

References available upon request

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