Customer Service Quest Diagnostics

YORLANDO CASEY

**** *** ***** ** ** Conyers Ga **013

*******@*****.*** 678-***-****

Ambitious professional who is enthusiastic about excelling in the workforce and possesses the energy and motivation to acquire knowledge, exceed expectations, and advance professionally. Extremely focused and result oriented individual with interpersonal, communication, and critical thinking skills. The ability to drive organizational and leadership effectiveness to continuously improve key processes required to achieve business goals. CLIENT CUSTOMER BILLING UNITED HEALTHCARE

November 2016 to Present

Resolving customer issues with patient insurance or billing information. Work directly with management to resolve any ongoing problems with clients billing issue, prepare report of internal issues with billing system. Working within database correcting client information, speaking to clients updating billing issues, BTT and Manual Sales. Speaking to client taking payment and updating collection on a bill which includes refunding/collecting payment, closing or placing it on 30day hold.

BILLING CUSTOMER SERVICE QUEST DIAGNOSTICS

SEPTEMBER 2005 TO NOVEMBER 2016

Typing patient and client information into computer, making sure demographics are correct along with test codes, diagnostic codes, and insurance information. Organizing charts and collecting data for client’s statistics and completing various reports of clients work that delinquent 90 to 180 days, Resolving customer issues with patient insurance or billing information. Work directly with management to resolve any ongoing problems with clients billing issue, prepare report of internal issues with billing system. Working within database correcting patient information, speaking to patients/clients updating billing issues, BTT and Manual Sales. Speaking to patients taking payment and updating collection on a bill which includes refunding/collecting payment, closing or placing it on 30day hold. Sending out correction letters and speaking to insurances to update or adjust EOB.

• Highly energetic, outgoing, and meticulous

• Manage multiple responsibilities simultaneously while providing exceptional customer service

Service focused professional and friendly collaborator with a knack for building productive working relationship.

• BDA: Sent out missing information report to clients to gather accurate information.

• Worked on excel spread sheet to complete to pull requisition from optimax to acquire missing information.

• Managed inbound/outbound call to resolve problems with clients.

• Handling Complaints from Patients about missing payment or unposted payments. SPECIMEN PROCESSOR II QUEST DIAGNOSTICS

JANUARY 2001 TO AUGUST 2005

Performed the processing and handling of all incoming specimens collected from various individuals. Labeled and separated different blood specimens for testing. Received and input clients’ personal information into the computer system as well as process specimens for shipment. Performed the proper procedures of collected specimens for testing and temperature for handling and shipping.

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