CATRENIA ROBINSON

Romeoville, IL ***** 708-***-****

ad4553@r.postjobfree.com www.linkedin.com/in/catrenia-robinson-54505215/ Performance-driven professional with broad experience in overseeing multiple project operations, executing effective project management methodologies, and reducing costs. Well-versed in identifying and evaluating business needs to modify existing functionalities and utilizing multiple approaches to solve complex business problems through intelligent use of data. Skilled at developing and implementing effective project plans and managing cross-cultural, multidisciplinary teams to produce high-quality deliverables that meet and exceed timeline and budgetary targets. Strong communication, negotiation, and problem-solving skills to establish relationships with third-party resources and stakeholders. Areas of expertise include: Full Cycle Project Management Business Development & Growth Budgeting & Cost Control Strategic Planning & Execution Client Satisfaction & Expansion Compliance & Procedures Team Building & Leadership Cross-functional Coordination Key Relationship Management P R O F E S S I O N A L B A C K G R O U N D

TERRABOOST MEDIA 2022 to Present

Digital Network Project Manager

Spearhead the management of project operations from initiation to completion through effective utilization of diverse project management tools / methodologies to deliver milestones within stringent timelines and budgets.

Forged strong collaborative relationships with business stakeholders and end-users to garner crucial insights for effective planning and execution.

Provided guidance to agency executives / teams regarding resource allocation to oversee routine tasks.

Enhanced operational excellence by crafting and executing comprehensive work plans, including detailed timeframes, budgets, staffing, and alignment with corporate objectives.

Maintained rigorous financial oversight of project budgets and timelines while conducting regular assessments and reporting expenses with transparency in an accurate manner.

Supported the procurement process for goods / services through bid package preparation and contract negotiation while coordinating with multiple departments to ensure smooth project phase transitions.

Implemented robust quality assurance measures by supervising quality control activities, mentoring junior project managers, and leading initiatives to enhance project capabilities and best practices. NOVASPECT 2022

Digital Transformation Service Coordinator

Supervised project lifecycles by streamlining service engagement, SSP purchase orders, invoicing plans, projects, and work orders using IFS and Salesforce while tracking customer invoicing to deliver accurate service against subscription agreements.

Drove business profitability by partnering with Inside Sales to develop competitive proposals and following up via email and phone with Outside Sales for quote conversion.

Scheduled personnel for demand services and SSP engagements to ensure timely fulfillment of customer requirements while defining post-project engagement methodologies to automate subscription logistics.

Gained client insights by distributing and analyzing customer satisfaction surveys to gauge service effectiveness while collaborating with sales and service teams to accomplish strategic objectives.

Coordinated client success by handling post-project and ongoing engagements while maximizing client satisfaction through communication and value realization of subscribed technologies / services.

Led Demand and SSP service review meetings, resolved service accounting discrepancies, and addressed customer issues and requests to secure utmost satisfaction. COMCAST 2018 to 2019

Project Manager

Boosted operational efficiency by demonstrating proficiency in various Fiber Services technologies, such as EDI, ENS, EVPL, EPL, EoHFC, PRI, SIP, and SMB Services to streamline order processing and deployment.

Minimized service disruptions through design verification to ensure accuracy of data before installation. CATRENIA ROBINSON

Achieved on-time order delivery by expertly managing a high volume over 50 single and multi-site orders with 90–120-day lifecycle while prioritizing escalations with 15–30-day lifecycle.

Ensured installation success rate through utilization of diverse equipment, including Ciena, Juniper, and Adtran, and seamless handoffs across varying copper, single-mode, and multi-mode fiber configurations.

Reduced project delays by efficiently scheduling installations and conference calls, providing regular status updates (bi-weekly email/phone), and swiftly handling escalations and "Hot Cut" installs.

Secured repeat business by fostering strong relationships with internal / external teams, collaborating closely with clients, and proactively identifying and addressing project exceptions throughout the lifecycle.

Optimized team productivity by leveraging expertise in various software data systems, including CSG, DRW, Salesforces, Century, Core Calendar, and IP Calculator. TIER 1 HOMES, LLC 2016 to 2018

Project Manager

Reviewed and analyzed site lease agreements, vendor contracts, bonds, and insurance certificates to guarantee conformity with project requirements and mitigate legal risks and delays.

Streamlined lease modifications by resolving disputes and clarifying leases for site modifications and additions through effective communication with landlords to facilitate timely project completion.

Played an instrumental role in managing vendors, holding all parties accountable to pre-defined timelines, and meeting specified quality standards to increase overall efficiency.

Realized cost reduction by administering, receiving, and processing project-related orders and implementing budgetary controls to maintain spending within allocated limits.

Maintained and updated database systems to generate accurate reports, provide critical insights to keep projects on schedule and within budget, and augment decision-making process.

Collaborated effectively with State and Local government agencies to secure necessary permits to ensure smooth project progress.

PENTAIR 2009 to 2014

Project Manager

Successfully managed customer accounts ranging from $100K to $100M in annual revenue to improve client retention and project success.

Cultivated strong customer relationships by conducting regular site visits and quarterly meetings with sales representatives to proactively address concerns and attain maximum satisfaction.

Elevated business revenue through coordinating with third-party installers for timely equipment installations by utilizing SCM strategies to resolve issues and expedite project completion.

Enhanced logistics and delivery operations by redesigning relationships with shipping carriers to ensure on-time delivery of equipment and minimize disruptions.

Developed a comprehensive client database system to enable quick access to essential information while executing clear policies / procedures for day-to-day tasks to maximize team productivity.

Designed and executed impactful corporate events, including theme selection, venue coordination, budget management, and operational logistics to ensure employee engagement. ADDITIONAL E X P E R I E N C E

Sales Coordinator, DOCTOR J’S PC SOLUTIONS

Project Manager, US CELLULAR

Project Manager II, WORLDCOM / MCI

E D U C A T I O N A N D C R E D E N T I A L S

Scrum Fundamentals Certified, SCRUM STUDY, 2022

General Education (CGPA 4.0), AA. STAGG HIGH SCHOOL Signal Support Systems Specialist 101-31U10 (Honor Graduate), US. ARMY

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