KWACHARIA EDGE

Experienced Call Center Representative

Columbus, GA 31903

ad454w@r.postjobfree.com

+1-706-***-****

Responsible and Personal customer service and team player. Ability to effectively communicate complex ideas and concepts in written forms. Ability to work independently and multi-task. Expert at finding a win-win solution. Proficient in Microsoft and excel and windows. Strong analytical skills. Authorized to work in the US for any employer

Work Experience

Work from Home Customer Service Representative

Navient - Columbus, GA

April 2023 to March 2024

• Manage customer accounts, including opening and closing accounts.

• Answer calls via work from home regarding customers concerns and product knowledge.

• Addressed customer complaints and provided timely solutions to restore satisfaction. Work from Home Customer Service Representative

Circle K - Phoenix, AZ

June 2021 to April 2023

Operated POS system to itemize and complete an average of numbers of customer purchases Process orders and requests as per guidelines provided by polices set by corporate Shared product knowledge with customers while making personal recommendations Customer Service/Sales Representative

Global Call Center - Columbus, GA

September 2020 to May 2021

• Accessed customer account information to explain service fees, pricing structures, and billing cycles.

• Addressed customer complaints and provided timely solutions to restore satisfaction.

• Processed requests for equipment sales or rentals and monitored equipment inventory to verify availability.

Education

High school diploma

Kendrick High School - Columbus, GA

August 2018 to May 2020

Skills

• Customer Service Company Polices

Call Center experience Data Entry

Inbound and Outbound callings Customer Complaints

Sales goals Microsoft Word, Excel, PowerPoint

Company polices Critical thinking

Data entry Billing adjustments and refunds

• Insurance Sales

• Data entry (1 year)

• Typing

• Office experience

• Phone etiquette

• Cold Calling

• work from home (4 years)

• Computer skills

• Customer service

• Communication skills

• Sales

• Microsoft Excel

• Microsoft Office

• Outside sales

• Negotiation

• Basic math

• English

• Sales support

• Salesforce

• Multitasking

• Empathy

• Cold calling

• Sales support

• Phone etiquette

Certifications and Licenses

Driver's License

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