Customer Service Expert and Administrative Assistant
Resume:
ASHLEY LYNN RHODES
Administrative & Customer Service Expert
EDUCATION
Suffolk Community College- Selden, N.Y.
Associate Degree of Liberal Arts & Sciences
PROFILE
Veterinary Medicine has filled
my work history for over 15
years, in three states.
I have more to offer.
This is designed to showcase
environments and skills that can
be applied to additional
industries. I am comfortable
being the ‘chaos coordinator’
to a front desk or office.
Administrative roles welcome!
Solid history and references
furnished upon request.
CONTACT
PHONE:
WEBSITE:
linkedin.com/in/ashleylr
EMAIL:
********@*****.***
SKILLS
• Documentation & Records
Management
• Supervisory Experience
• OSHA/HIPPA Compliant
• Emotional Intelligence
• High Stress Situations
• Analytical Ability
• Empathetic Nature
• Mathematically Inclined
• Detail-Oriented
• Navigating and researching
State laws and statutes
WORK EXPERIENCE
Clay County Tax Collector- Green Cove Springs, F.L. {Guest Services Representative/Clerk} 4/2023- Present
Assist over 25 customers per shift, in person, with motor vehicle and license transactions Process vehicle (vessel and trailer) title transfers, annual registrations and renewals, license plate services and parking permits
Review immigration documents and state statutes to verify legal presence and status for state identification and driver’s licenses
Scan and verify documents for Real ID Compliance
Assist customers concealed carry permits and hunting and fishing licenses (via Federal Wildlife Commission) Review customer record and assist in clearing sanctions placed on licenses to rectify suspensions Conduct driving skills exams (road tests)
Set up customers for exams to endorse general knowledge requirements of Florida class E and CDL licensing Conduct eye exam for acuity to pass drivers license requirements Encourage customers to complete voter’s registration and organ donation approval Review vehicle insurance policy documentation for license (financial responsibility) suspensions, auto registrations, DUI compliance, and new title requirements Review and process county property taxes
Balance personal cash drawer each shift with supporting financial reports Act as detective, mechanic, therapist and ophthalmologist during respective processes of assisting customers and verifying documentation
Research state statutes and Florida Department of Highways and Safety protocols Grasp and utilize state sites and programs (DAVID, Orion, Frivis) Usage of Kronos and Workday and government equipment/programs Participation with team members in charitable events and nonprofit campaigns Flexibility to travel to all office locations as needed for staffing ratios MARS Inc.- BluePearl Pet Emergency- Gainesville, F.L. {Client Service Coordinator III} 3/2022–3/2023
Pulse Program leader (Monitoring NPS and client surveys, then educating entire team on effects and how to maintain and improve our scores)
Superior client service (above and beyond style)
Trained new CSC staff
Communicate with vendors as per Management re: construction, vending machines, Cintas, etc. Contribute to location weekly team newsletter in content and design Created daily and monthly financial reports
Heavy emailing, multi-line phone system and medical records documentation Scheduled Fedex pickup for time sensitive deliveries (lab samples and blood) Coastal Cooperage Pools Inc., Brunswick, G.A. {Office Manager} 08/2015–10/2016
Created work orders based on customer concerns and maintenance staff observations Alliance with Clients and Office- assisted to solve billing issues, complaints, requests, etc. Financial and Quickbooks Administrator- check signer Weekly Payroll- calculation of payable hours, submission to accountants, and processing of checks, to include payroll taxes payments and Workman’s Compensation monthly rates Accounts Payable- created method to process payments for utilities, taxes, and suppliers and placed/approved purchase orders, communicating with vendors for returns, credits, and payment plans to maintain positive account standings Accounts Receivable- Increased profits by accurate billing of monthly pool maintenance and daily work orders Created system to track petty cash, check ledgers, and cash receipts and all invoices to reconcile accounts HR duties- Approved time off requests, created supervisions, letters of termination, new hire paperwork, background checks, applications, wage garnishments (Child Support), employee advances, Workman’s Comp claims, and implemented Employee Handbook guidelines Facilitated staff meetings with owners via speeches, PowerPoints and Excel spreadsheets
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