Kindra Quintana

Pueblo, CO

ad454c@r.postjobfree.com

+1-719-***-****

Work Experience

Office Coordinator

Rocky Mountain Eye Center - Pueblo, CO

July 2023 to Present

• Registers patients by gathering, verifying, and entering demographic and insurance information

• Collects copayments and personal payments

• Makes appointments and recall information

• Handles patient inquiries

• Facilitates verification of upcoming appointments

• Handles telephone responsibilities

• Facilitates proper handling of medical records

• Orders supplies as needed for the office

• All other duties assigned

Customer Service Representative

Fortira

September 2022 to December 2022

• Answered incoming calls and assisted with any account information or changes

• Took payments and applied to account

• Prepared any necessary correspondence for policyholders and any authorized companies Medical Specialist

Friday Health Plans

March 2022 to July 2022

• Entered incoming authorizations and requested any necessary information from providers before sending to clinical staff.

• Kept track of these on Excel spreadsheet

• Adhered to all HIPAA standards and regulations

• Any duties as assigned

Motor Vehicle Compliance Technician

El Paso County - Colorado Springs, CO

January 2022 to February 2022

• Provided customer service to residents

• Renewed handicapped placards

• Renewed vehicle registration

• Title work for many vehicles

• Extensive use of the DRIVES system

Customer Service Representative

Adecco - Pueblo, CO

August 2020 to December 2021

Provided customer service for many retail or other types of accounts over the phone Patient Retention Specialist

Rocky Mountain Eye Center - Pueblo, CO

April 2015 to March 2020

• 5 years experience working within NextGen computer program.

• Contact patients with sight threatening diagnoses to be seen consistently.

• Generate reports for new patients and mail out paperwork.

• Compiling and tracking of patient surveys.

• Covering other positions such as front desk and other Patient Retention positions as needed.

• Patient Retention coverage can include monitoring DemandForce system which calls/texts patients with appointment reminders, calling/contacting the patients, and scheduling referrals as needed. Scheduling incoming appointment requests from DemandForce system.

• Patient services duties such as: answering multi line telephone system, checking in and out of patients, scheduling, scanning, copying, faxing, and many other miscellaneous tasks.

• Able to interview callers for pertinent information Education

Some college in Healthcare Administration

Adams State University

January 2005 to May 2008

High school diploma

Skills

• Customer Service (10+ years)

• Register (10+ years)

• Patient Retention (5 years)

• Medical Terminology (5 years)

• Medical Records (5 years)

• Call Center (6 years)

• Multi-line Phone Systems

• Cold Calling

• HIPAA

• Medical Scheduling

• Medical Office Experience

• Insurance Verification

• Patient Care

• Clerical Experience (10+ years)

• Interviewing (2 years)

• Administrative Experience (10+ years)

• Administrative Support (10+ years)

• Administrative Assistant (4 years)

• Shuttle Driving

• Word Processing

• Food Service (5 years)

• Quality Control (10+ years)

• Food & Beverage (5 years)

• Restaurant Experience (5 years)

• Phone Etiquette

• Data Entry

• Front Desk

• Microsoft Excel

• Microsoft Word

• 10 Key Calculator

• Typing

• Medical Receptionist

• Computer Operation

• Supervising Experience (5 years)

• Management Experience (5 years)

• Communications (10+ years)

• Computer Literacy

• English

• Cash Handling

• Office Management

• Sales Experience (3 years)

• Office Experience

• Project Management

• Project Management Software

• Microsoft Office

• Driving

• Delivery Driver Experience

• Personal Assistant Experience

• Proofreading

• Microsoft Powerpoint

• Microsoft Outlook

• Windows (10+ years)

• Documentation review

• Hotel experience

• Administration and business opertions (1 year)

• Communication skills

• Salesforce

• Inside sales

• Customer service

• Sales

• Typing

• Cash handling

• Google Suite

• Cash register

• Front desk

• Clerical experience

• HIPAA

• VoIP

• Medical terminology

• EMR systems

• Medical records

• Guest relations

• Restaurant experience

• Hotel experience

• Office management

• Customer support

• Filing

Certifications and Licenses

Driver's License

Life & Health Insurance License

Assessments

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Office manager — Proficient

June 2020

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Business administration or operations

Contact this candidate