Rachel Ramage

Logistics Coordinator

Strategic and forward-thinking business leader with a proven background managing logistics and operations in the Government and Freight forwarding industries. Detail-oriented with demonstrated skills in managing operations to increase efficiency and maximize business performance. Highly organized with strong leadership and communications skills.

Work History

2022-10 - 2024-01

Risk Management Coordinator

R2 Logistics

Researched and developed risk assessment by verifying legitimacy of carriers before contract was signed.

Improved service level of legitimate carriers by 90%.

Approved and declined carriers based off SOP Research, Email Management, Analyze or interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, or warehousing

Applied logistics modeling techniques to address issues, such as operational process improvement.

Managed day to day operations of carrier procedures.

Conducted regular capacity reviews to identify areas for improvement and develop action plans.

Implemented proactive measures to prevent capacity-related issues, ensuring uninterrupted service delivery.

Managed vendor relationships to secure necessary resources and ensure timely delivery of services.

2021-12 - 2022-10

Logistics Coordinator

MNX Global Logistics

Communicated with vendors and agents professionally and timely for alerts and status on shipments, as well as escalated issues at hand

Improved order accuracy through meticulous data entry and verification processes.

Urgent medical air freight transplant for patients with 100% success rate.

Worked all the varied roles of a Logistics Coordinator in addition to keeping a special eye on key accounts

Checked shipments daily for SOP adherence.

Trained new employees on logistics procedures, promoting a consistent approach across the team.

Handled all escalations, managing and following all escalation processes accurately.

Advised clients on transportation and payment methods.

Checked import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.

Contacted vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.

Determined method of shipment and prepare bills of lading, invoices, and other shipping documents

Entered shipping information into a computer.

2019-06 - 2021-06

Government Operations

Landstar SJX

Maintained ongoing customer and vendor relationships.

Ordered processing and routing, shipping tracking and general data input.

Communicated timely with clients and or consignee and or vendors regarding any issues affecting shipments.

Negotiated contracts with vendors for optimal pricing, ensuring the best value for the agency’s resources.

Implemented processes and procedures to improve overall efficiency in operations. Improved overall efficiency by accurately filing documentation with 99% approval rate.

Security clearance with International Airfreight

2014-05 - 2015-06

Business Capacity Manger

Sunteck Transport

Managed company fleet to cut cost of outsourcing freight

Delivered high demand for new customers need for trucks

Assisted Sunteck agents with utilizing company trucks

Prepared or validate documentation on automated logistics or maintenance-data reporting or management information systems

Brokerage

Proposed logistics solutions for customers

Provided logistical facility or capacity planning analysis for distribution or transportation functions

Provided logistics technology or information for effective and efficient support of product, equipment, or system manufacturing or service

Reviewed contractual commitments, customer specifications, or related information to determine logistics or support requirements.

2012-05 - 2013-06

Customer Care Agent

Momentum Transportation

Delivered time critical high volume customer service for key accounts

Planned freight loads resulting in value optimization

Responsible for the track and trace for high value shipments.

Increased issue resolution rate by 20% through continuous training and performance evaluation.

Managed high call volume while maintaining exceptional service quality for all customers.

Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.

Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.

Developed strong relationships with key accounts, leading to increased client retention rates by 65%.

Education

High School Diploma

Northeast High School - Pasadena, MD

Ability Summary - Areas Of Expertise

Supply Chain

Strong Analytical Skills

Strategic Planning

Customer Relations

Contract Management

Operations Management

Contact

Address

Jacksonville, FL 32256

Phone

727-***-****

E-mail

ad4549@r.postjobfree.com

WWW

https://bold.pro/my/rachel-ramage/356

Skills

Interagency Coordination Proficient in AS 400, & TMS

Excellent Communication Policy Development

Adaptability and Flexibility Process Improvements

Interpersonal Skills Problem-Solving

Research and reporting Demand forecasting

Organizational Development Business process improvement

Logistics Management Analysis and reporting

Project Management Compliance understanding

Operational Efficiency Performance Improvement

Customer Relationships Capacity Planning

Operations Management Quality Assurance

Contract Administration Customer Service Management

Administrative Management Customer Retention

Attention to Detail Data Analysis

Analytical Thinking Organizational Skills

Operations Oversight Time management abilities

Team Leadership Logistics

Desktops, Laptops, and Mobile Devices

Relationship Building

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