Logistics Coordinator Customer Service
Resume:
Rachel Ramage
Logistics Coordinator
Strategic and forward-thinking business leader with a proven background managing logistics and operations in the Government and Freight forwarding industries. Detail-oriented with demonstrated skills in managing operations to increase efficiency and maximize business performance. Highly organized with strong leadership and communications skills.
Work History
2022-10 - 2024-01
Risk Management Coordinator
R2 Logistics
Researched and developed risk assessment by verifying legitimacy of carriers before contract was signed.
Improved service level of legitimate carriers by 90%.
Approved and declined carriers based off SOP Research, Email Management, Analyze or interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, or warehousing
Applied logistics modeling techniques to address issues, such as operational process improvement.
Managed day to day operations of carrier procedures.
Conducted regular capacity reviews to identify areas for improvement and develop action plans.
Implemented proactive measures to prevent capacity-related issues, ensuring uninterrupted service delivery.
Managed vendor relationships to secure necessary resources and ensure timely delivery of services.
2021-12 - 2022-10
Logistics Coordinator
MNX Global Logistics
Communicated with vendors and agents professionally and timely for alerts and status on shipments, as well as escalated issues at hand
Improved order accuracy through meticulous data entry and verification processes.
Urgent medical air freight transplant for patients with 100% success rate.
Worked all the varied roles of a Logistics Coordinator in addition to keeping a special eye on key accounts
Checked shipments daily for SOP adherence.
Trained new employees on logistics procedures, promoting a consistent approach across the team.
Handled all escalations, managing and following all escalation processes accurately.
Advised clients on transportation and payment methods.
Checked import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
Contacted vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
Determined method of shipment and prepare bills of lading, invoices, and other shipping documents
Entered shipping information into a computer.
2019-06 - 2021-06
Government Operations
Landstar SJX
Maintained ongoing customer and vendor relationships.
Ordered processing and routing, shipping tracking and general data input.
Communicated timely with clients and or consignee and or vendors regarding any issues affecting shipments.
Negotiated contracts with vendors for optimal pricing, ensuring the best value for the agency’s resources.
Implemented processes and procedures to improve overall efficiency in operations. Improved overall efficiency by accurately filing documentation with 99% approval rate.
Security clearance with International Airfreight
2014-05 - 2015-06
Business Capacity Manger
Sunteck Transport
Managed company fleet to cut cost of outsourcing freight
Delivered high demand for new customers need for trucks
Assisted Sunteck agents with utilizing company trucks
Prepared or validate documentation on automated logistics or maintenance-data reporting or management information systems
Brokerage
Proposed logistics solutions for customers
Provided logistical facility or capacity planning analysis for distribution or transportation functions
Provided logistics technology or information for effective and efficient support of product, equipment, or system manufacturing or service
Reviewed contractual commitments, customer specifications, or related information to determine logistics or support requirements.
2012-05 - 2013-06
Customer Care Agent
Momentum Transportation
Delivered time critical high volume customer service for key accounts
Planned freight loads resulting in value optimization
Responsible for the track and trace for high value shipments.
Increased issue resolution rate by 20% through continuous training and performance evaluation.
Managed high call volume while maintaining exceptional service quality for all customers.
Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
Developed strong relationships with key accounts, leading to increased client retention rates by 65%.
Education
High School Diploma
Northeast High School - Pasadena, MD
Ability Summary - Areas Of Expertise
Supply Chain
Strong Analytical Skills
Strategic Planning
Customer Relations
Contract Management
Operations Management
Contact
Address
Jacksonville, FL 32256
Phone
************@******.***
WWW
https://bold.pro/my/rachel-ramage/356
Skills
Interagency Coordination Proficient in AS 400, & TMS
Excellent Communication Policy Development
Adaptability and Flexibility Process Improvements
Interpersonal Skills Problem-Solving
Research and reporting Demand forecasting
Organizational Development Business process improvement
Logistics Management Analysis and reporting
Project Management Compliance understanding
Operational Efficiency Performance Improvement
Customer Relationships Capacity Planning
Operations Management Quality Assurance
Contract Administration Customer Service Management
Administrative Management Customer Retention
Attention to Detail Data Analysis
Analytical Thinking Organizational Skills
Operations Oversight Time management abilities
Team Leadership Logistics
Desktops, Laptops, and Mobile Devices
Relationship Building
Contact this candidate