Travel Agent Fulfillment Associate

LaWanna King-Peters

*** ********** *****, ********, ** 60438 708-***-**** ***********@*****.***

Objective

A challenging position in an organization that will benefit from my initiative, capabilities and contribution. I am especially interested in a position with the potential for advancement. Experience

FULFILLMENT ASSOCIATE/AMBASSADOR AMAZON JUNE 2016 - OCTOBER 2018

· Learning all skills quickly to become both safe and quality focused receiver

· Handling packages from small envelopes to boxes ranging up to 50 pounds

· Receives materials coming into the warehouse by vendors, and customers

· Verify the quantity and quality of each item by checking them in individually

· Accomplish goals set within certain time frame

· Trained and assist in several departments such as ICQA, End of The Line, Inbound Docks, Presort, and Fluid

· Stepping up as an Ambassador to help train new associates. Often selected to tact coach individuals, helping to both teach skills and motivate.

TRAVEL AGENT (INDEPENDENT CONTRACTOR) I WANNA TRAVEL OCTOBER 2014 - PRESENT

· Dealing with inquiries both over the phone and face to face, listening to customer needs and acting upon them

· Researching travel options and presenting the best deals in terms of requirements

· Building strong relationship with clients and suppliers

· Up selling relevant add-ons like, insurance, excursions, and etc.

· Booking airfare, hotel for domestic and international travel

· Create marketing ideas for company

· Ensure all bookings and reservations are processed accurately

· Monitor bookings throughout the working day

· Update website as needed

· Manage important documents pertaining to clients profile such as credit card authorization forms, insurance form and etc

· Extensive travel industry knowledge

TRAVEL AGENT CONSULTANT APPLE VACATIONS OCTOBER 2013 – SEPTEMBER 2014

· Respond to all phone enquiries promptly, courteously and in a friendly manner

· Specialist in the Mexico & Caribbean destination

· Ability to achieve branch, team sales

· Handling high numbers of incoming calls from direct customers and travel agents

· Attend company presentations for extra training on domestic travel for Mexico and the Caribbean

· Ability to work within company policies and procedures

· Accurately recording information on company database and regular reporting back to management

· Multi task between multiple tools and systems

TEACHERS AIDE KIDDY KULTURE NOVEMBER 2011 – OCTOBER 2012

· Provided instructional and clerical support for classroom teachers that allowed teachers more time for lesson planning and teaching

· Assisted the teacher in planning and implementing the daily program

· Assisted children in learning new things daily

· Maintained a clean, orderly classroom and school

· Assisted with meal and snack preparation, fed children and modeled table manners DOCUMENTATION SPECIALIST E PACKAGING & FULFILLMENT CO. FEBRUARY 2008 – DECEMBER 2010

· Subject Matter Expert on Microsoft Word document, including typing, formatting and file management

· Maintain Share drive versions of all documents, including Draft, Approved, Superseded and Routing/Waiting documents

· Maintain Training records for all employees

· Issue Batch Records to Production

· Issue controlled documents to subject matter expert when requested for revision

· Maintain log books of documents and document numbers

· Interacts on a daily basis with internal customers

· Participates in team activities

· Perform area metric tracking

· Maintain periodic review of Standard Operating Procedures EXECUTIVE ADMINISTRATOR E PACKAGING & FULFILLMENT CO. FEBRUARY 2006 – FEBRUARY 2008

· Read and analyze incoming memos, submissions and reports in order to determine their significance and plan their distribution

· Open, sort and distribute incoming correspondence, including faxes and email

· File and retrieve corporate documents, records and reports

· Greet visitors and determine whether they should be given access to specific individuals

· Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work

· Prepare agendas and make arrangements for committee, board, and other meetings

· Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors

· Compile, transcribe, and distribute minutes of meetings

· Attend meetings in order to record minutes

· Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping in order to aid executives

· Manage and maintain executives schedule

· Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database, and/or presentation software CLERK/TEAM LEADER LASALLE NATIONAL BANK OCTOBER 1997 – AUGUST 2001

· Processed checks and balanced customer accounts

· Barcode checks on 10 key p.c.

· Every hour prepared checks for depositing into customer accounts

· Data Entry

· Recognized for high ethical standards in all work performed Page 2

· Earned a reputation as a valuable and cooperative co-worker by being fair and honest and willing to help others when needed

OCR OPERATOR (OPTICAL CHARACTER READER) LASALLE NATIONAL BANK JULY 1994 – OCTOBER 1997

· Receive and sort checks on the Bell & Howell 3310

· Barcode checks on a 10 key p.c.

· Compiled statistics and delivered checks to wholesale and retail lockbox

· Assist in data entry in wholesale and retail lockbox

· Detail minded, with a good eye for balance and organization Education

DIPLOMA 1989 PERCY L. JULIAN HIGH SCHOOL

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