Amber Hampton

Front Desk Coordinator

Minneapolis, MN 55427

ad4532@r.postjobfree.com

+1-612-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Attendance Secretary

Hopkins Public Schools - Minnetonka, MN

August 2023 to Present

• Provides information and assistance to staff, visitors and others having business with the work group; resolves problems and customer service inquiries within scope of authority; explains rules, regulations, policies and procedures; screens and routes calls to appropriate individuals, takes and delivers messages.

• Performs administrative assistance for a school and the assigned work group; works independently, and makes appropriate decisions based on experience; performs work within scope of authority and training; duties may vary according to job assignment.

• Oversees administrative workflow; applies specific knowledge of policies and procedures in order to organize and coordinate work.

• Provides administrative assistance to work group; maintains calendars and schedules, and coordinates meetings and travel arrangements.

• Exercises initiative in performing administrative duties and resolving problems; tracks assigned issues and effectively communicates operational information Patient Service Representative

North Memorial Health - Minneapolis, MN

December 2021 to March 2023

• Demonstrates clear communication, preferred appointment times, language and telephone etiquette skills.

• Directs, encourages and educates customers on the use of other access points, i.e. MyChart, Online Appointment scheduling, Text and Chat, Zipnosis.

• Completes accurate scheduling and registrations in Epic for all customers.

• Facilitates communication between the medical staff and outside resources, e.g. referring physicians, outreach, home care and hospice.

• Maintains and coordinates appointment schedules for providers and other various non-provider treatment schedules to their preference in EPIC.

• Watches/monitors health maintenance alerts and makes customers aware.

• Runs workbench/worklist reports in Epic (i.e. reschedule list, wait list, interpreter schedule worklist).

• Works Epic Work Queues (i.e. Pre-Registration WQ, Epicare Link Scheduling).

• Coordinates online appointment requests.

Recovery Advocate

Wayside Woman Treatment Cenrer - Saint Louis Park, MN June 2021 to January 2023

• Be available to clients seeking guidance or support, as well as responding appropriately to identify needs.

• Monitor health needs of clients; supervise client in self-administration of prescribed medication.

• Assist with tasks associated with clients arriving and leaving. Chiropractic Assistant/Office Manager

Take Care Chiroptactic - Minneapolis, MN

September 2019 to July 2020

• Manage all patient account ledgers, seeing that they are up to date and accurate.

• Responsible for Insurance handlings for the office and individual patients.

• Manage personal injury and work compensation cases. Holiday Sales Associate

Holiday Stationstores - Golden Valley, MN

April 2019 to September 2019

• You will greet customers, run the register, make purchase suggestions and sometimes work with our food program.

• There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

• You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

Front Desk Coordinator

Benessere Body In Balance - Minneapolis, MN

August 2018 to 2019

• Greeting Clients

• Communicate professionally with clients

• Collecting payment from clients

• Answering phones and taking accurate messages

• Coordinating and scheduling client appointments

• Light office duties

Personal Banker

US Bank Call Center - West Allis, WI

September 2017 to August 2018

• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.

• Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U. S. Bank can help meet their financial needs.

• Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first. Phlebotomist / Designated Trainer

Octapharma Plamsa - Milwaukee, WI

November 2015 to February 2017

• Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings

(excluding California donor centers)

• Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

Lead Teacher

Future Investment Childcare Center - Milwaukee, WI March 2015 to November 2016

• Taught & performed age appropriate activities such as lap play and reading.

• Communication with the parent's/staff on children growth & developments. Personal Care Worker

Future Investment Childcare Center - Milwaukee, WI April 2015 to September 2015

Light housekeeping

Meal prep & Medication reminders

Security Officer

Securitas - Roseville, MN

June 2014 to March 2015

• Observe, report activities and incidents at an assigned client site provided by the company.

• Make periodic tours for irregularities and to inspect protection devices and fire control equipment for clients.

• Excellent attention to detail during emergency situations

• Followed all security and safety regulations

Education

Diploma in Medical Billing & Coding

Sandford-Brown College - Milwaukee, WI

October 2008 to March 2010

High School Diploma

Midwest Theological Institute - Chicago, IL

November 2006

Skills

• Bank Teller

• Customer Service

• Back Office

• Front Desk

• Front Office

• Patient Care

• Medical Billing

• Banking

• Medical Scheduling

• CPT Coding

• Medical Terminology

• Medical Coding

• Medical Records

• Medical office experience

• ICD-10

• ICD-9

• Insurance Verification

• Clerical Experience

• Customer support

• Windows

• Analysis skills

• Documentation review

• HIPAA

• E-commerce

• Quality control

• Customer service

• Sanitation

• Food service

• Basic math

• Food industry

• Leadership

• Cash handling

• Epic

• Medical records

• HIPAA

• Driving

• CPT coding

• Medical terminology

• Medical billing

• Communication skills

• Commercial cleaning

• Organizational skills

• Typing

• Medical receptionist

Certifications and Licenses

CPR Certification

First Aid Certification

AED Certification

Driver's License

February 2023 to December 2027

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