Medical Records Customer Service

REBECCA LONG

**************@*****.*** 717-***-**** Wilmington, DE 19806

PROFESSIONAL SUMMARY

Bachelor of Science: Penn State University, University Park Campus

Masters EQ: Millersville University (2 classes shy)

Active Dual Teaching Certifications: Elementary Education and Art Education in both Pennsylvania and Delaware.

Fast, hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual, productive professional when working with little to no supervision.

SKILLS

·Strong Organizational Skills

·Database and Client Management Systems

·Research and Analytical Skills

·Confidentiality and Data Protection

·Appointment Coordination

·Multitasking and Time Management

·Power Point

·Apple Software

·Customer Service 50-100 in-bound calls daily

·Portfolio over 1,000 clients in collections

· Excel

·Power Chart, SalesForce, Oracle, Cerner/Soarian, Ub04/ICD

·Medical Records

·Financial Auditor for hospital

·QuickBooks Expertise

·Invoice Processing

·SalesForce program

·Oracle program

·Cisco Finnese phone system

·Jabber phone system

·Transporting Files

·Collecting payments

WORK HISTORY

Finance Auditor, Medical Records, Billing

Christiana Care Hospital. Wilmington, Delaware

5/2023-2/2024

Working for 3 Teams/ 3 managers: All medical records, audits, billing for third-party collectors and insurance companies. Deadlines must be met for all 3 teams to enable CCHS to collect funds.

Power Chart. Soarian/Cerner. ICD/UB04, itemized billing, financial audits. Insurance web portals, Cds, printed medical records send by USPS.

Global Accounts Receivable Finance Collections

CSC Corporation Service Company. Wilmington, Delaware

9/12/2022-3/10/2023

Collections and Customer Service. Oracle, SalesForce, Excel, Service Requests, portfolio of 1,000 clients, 50-100 in-bound calls answered daily, emails proactive 40 a day with replies to clients daily.

Accounts Management, Accounting, Collections

Delaware Department of Labor Unemployment Insurance/Acro

4425 N. Market St. Wilmington, DE

7/12/2022-9/10/2022

Accounts Management, Collections, Accounting, Calculations of interest/penalties, keying, batching, account adjustments credits/debits, filing, Service Now, Excel, Quickbooks, in-bound calls.

Administrative Office Assistant

First Electric Company - Malvern, PA

04/2022

·Executed record filing system to improve document organization and management, payroll, Paychex Flex, reception

·Quickbooks: taxes, billing, invoices, estimates, work orders.

·Excel

·Rhino tracking device data on company vehicles to determine employee logged hours at site.

Medical receptionist, Chiropractor, Medical Receptionist

03/2022

·Supported office staff and operational requirements with administrative tasks.

·Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

·Checked patient insurance, demographic and health history to keep information current.

·Managed multi-line phone system and pleasantly greeted patients.

·Maintained current and accurate medical records for patients.

Elementary Art Teacher The State of Delaware - New Castle, DE

08/2021 - 03/2022

·Teaching Elementary Art Education to 900 students in person and virtual academy.

Substitute Teacher

05/2017 - 04/2021

·Hempfield School District and 12 districts

Art Teacher East Pennsboro Area School District - Enola, PA

08/2007 - 08/2016

EDUCATOR 9 YEARS FULLTIME FOR 650 STUDENTS.

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