ad452f@r.postjobfree.com ***-** **th Street, Howard Beach, NY 11414 917-***-****

OBJECTIVE

To progress my career in the finance area enhancing my experience in office administration and accounts receivables and payments while contributing to the corporate goals and performance. EXPERIENCE

ENGIE NA Woodmere, NY 11598

Retail Ops, Sr. Analyst, Cash Applications March 2023 – February 2024 In addition to the responsibilities described below, my position included generating daily cash receipts, reconciliation reports and analyzing discrepancies. Track problem accounts and manage as appropriate using resources within Engie and directly with client. Review monthly retail A/R aging reports and reconcile variances between aging report and general ledger. Process manual checks received for remote deposit scanner and apply payments to clients’ accounts. Reconcile and cash match postings of payments, analyze and research all unapplied cash receipts. Work with other teams to automate and streamline processes.

Retail Ops, Analyst II-Cash April 2022 - March 2023 Responsible for daily cash applications directly from bank sources including lockboxes and ach/wire transactions. Reconcile client accounts to daily cash applied, troubleshooting all exceptions and discrepancies. Learn and become proficient in using pre-set formats to upload cash into Enerforce and Enermark systems. Tasks included matching cash to open invoices. unmatch cash for posting errors, run daily reports in Enerforce to reconcile to cash received.

ALGNY Management Howard Beach, NY 11414

Account Manager October 2021 – April 2022

In this position I was responsible for all rental property management including payables and receivables, monitoring site maintenance through supers and vendors. Monthly updates of leases, open balances collections, monitoring insurance policies and HPD tenanats’ accounts, sending all tenant invoices and statements and ensure proper reconciliation of payments and deposits. Duties included all routine office tasks, i.e. maintaining files, scanning files, scanning using QuickBooks as a property management system. Prepare in conjunction with the business owner or re- financing of loans and prepare new loans for additional property ventures. Parkoff Organization Great Neck, NY 11020

Accounts Receivable Specialist February 2021 – October 2021 Overall responsibilities include the accurate and timely billing of all tenant invoices/statements including 1st & 2nd notices. Deposit and record tenant payments. Communicate and manage all commercial tenants including monthly rent, reconciliation of utility billing: water, electrical, real estate tax escalations, CAM charges and lease compliance. Interact with tenants, property managers, legal and leasing departments while actively engaging in collection process. Prepare and monitor NYC ERAP program through on-going interaction with city program requirement changes, updates and filing processes.

GRC Management (formerly Grenadier Realty Corp.) Brooklyn, NY 11232 Property Administrator January 2020 – February 2021 Under this position umbrella my knowledge and experience as EA to the Director of Commercial Leasing has been broadened in the absence of an on-site director. My role is to monitor and maintain all commercial tenant leases and accounts in terms of analyzing rent receipts and charges using MRI and most recently, Yardi software systems, on- boarding new commercial tenants, reviewing leases for increases, renewals, Real Estate Tax escalations, investigate and resolve payment issues and lease modifications, track payments and charges to ensure accurate disbursement of said charges and credits, as well as maintain accurate accounting of third party water and electric charges and invoices on a ANDREANA MERCATANTE

Linkedin.com/in/andrea-mercatante-054b5a17

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monthly basis. I am charged with continuous communication between owners, property managers and third party vendors as well as keeping owners and board members abreast of any arrears or concerns. This position relies heavily on accounts receivable tasks, timely and accurate billing and receivables as well as monthly reconciliation of all commercial tenant’s accounts to ensure correct invoicing for upcoming month. Executive Assistant to Director of Operations July 2019 – January 2020 In addition to the Property Administrator tasks I continue to support the CFO, COO and HR Director on a daily basis, as well as backup for the CEO office. In this capacity my daily tasks include monitoring and update cash management for all Lockbox and ACH payments and cash deposits through the use of Capital One Bank Intellix reports and remote deposit system, monthly bank reconciliation, support HPD submissions and HUD excess income tracking, monitor accurate invoicing and payment for IT systems for MRI, RealPage and AvidXchange. Execute special projects as assigned, i.e. step in for associate on medical leave in Residential Accounting taking on responsibility for inputting all rent receipts and lockbox exceptions utilizing RealPage Onesite software and Capital One Intellix systems, confirming tenant information and collection status. In this administrative role I also serve as backup office manager, ensuring office and kitchen supplies are kept stocked and office machinery is serviced in a timely manner. While maintaining my on-going support of the Commercial Leasing Department and continued support of the CFO as described in my prior position, in this additional position I was charged with upholding the standards of utmost confidentiality, ensure the highest principles of ethics, engagement and performance. My responsibilities included, but were not limited to; keeping detailed records of all internal and external contacts, corporate documents, coordination of top team members performance and bi-weekly updates of property managers and staff, elevating the reporting efficiencies of property maintenance and accountability. I communicated with the general staff on the President/CEO and COO’s behalf and coordinated logistics with high-level management meetings, including board members and owners, including preparing agenda, meeting materials and taking meeting minutes, transcribing and distribution to attendees for action follow-up. As a veteran Grenadier Realty Corp. associate, I was a key team player in establishing the coordination of the company’s move to its new location and set-up of new management team and office. Including extensive off-hours tasks for office theme material, meet & greet functions, logo and official corporate signage recognition, mission statement and core corporate policy, space and use logistics within the new office area. Coordinated with another C-Suite assistant and executives to prepare and present our new GRC Team core commitment and value statements. Identify and present cost saving resources and opportunities, assist in introduction “Meet & Greet” cocktail party as well as procuring “face of GRC Management” supplies; business cards, stationary, consistent email signatures for all sites including corporate office, and property sites, and distribute announcements of change in management team, change in corporate name and new home office location information to all owners, property managers and vendors. This resulted in partnerships with all departments and off- site personnel to ensure a smooth transition from Grenadier Realty Corp. to GRC Management. Educating staff on new core culture adaptation, adherence to new mission statement and values and enhancing work environment activities to foster a positive office morale and employee retention through the transition. Grenadier Realty Corp. Brooklyn, NY 11239

Executive Assistant to the CFO & Commercial Director March, 2010 – July 2019 CFO Responsibilities

As EA to the CFO my responsibilities included all routine office tasks, calendar management, scan incoming phone calls, copying, filing, review incoming mail and direct mail to finance staff. Support Controller of Starrett City Inc., maintain automated attendance record keeping for finance group, automate and monitor department employee listing and responsibilities including time clock system for entire floor. Maintain and log all financial statements, tax returns, sales tax submission, utilize monthly vendor credit programs with Capital One Bank and JPMorgan Chase. Ensure inventory of supplies for office machines, supply cabinet and kitchen supplies, as well routine maintenance of machines. Scan and track Section 8 program vouchers, maintain log of Transamerica 401K weekly updates. Automate and maintain office listings of EIN IRS letters, W-9 filings, in-house forms such as check requests, timesheets, vacation requests forms, etc. Analyze and prepare MRI and RealPage systems invoicing for monthly payments for both GRC and Spring Creek Plaza for IT executive. Verify tenant security withdrawal request. Coordinate all new bank account set ups as well as Payroll documentation for existing and new entities. 3

Grenadier Realty Corp. (cont’d) Brooklyn, NY 11239 Executive Assistant to the CFO & Commercial Director March, 2010 – July 2019 Commercial Leasing Assistant

In my position as assistant to commercial leasing director my responsibilities included utilizing MRI system to post charges and credits for all commercial tenants for GRC and Starrett City. Coordinate payments and charges for water, electric and sales tax collection with owners and tenants. Analyze, update and prepare account details including current status and default notices, RET and CAM correspondence for all commercial tenants. My daily tasks included analyzing bank lock box activity, prepare and track payments utilizing Capital One direct deposit machine and Intellix system. I interacted with property owners, property managers and commercial tenants to investigate and resolve commercial account inquiries as needed. Prepared and maintained property management agreements, contracts and leases. I also served as backup assistant for Chairperson of the Board, and Executive President for Grenadier Realty, participated in special projects and notary public service. NYFAC (NY Families for Autistic Children) Queens, NY Executive Assistant to the CEO 2005 – 2009

In addition to all administrative duties, I coordinated the monthly activities calendar and newsletter. Maintained the “Constant Contact” information flyers sent to members, community and civic leaders. Coordinated and managed yearly multiple fundraising events including advertising events and procuring donations. COMMUNITY VOLUNTEER Howard Beach, NY 2002-2005

When I left the workforce to raise my 3 boys I utilized my corporate experience in volunteer positions which included being a Catechist at St. Helen’s Catholic School, a member of PS/MS 207 Parents Association and served as Ways & Means Chairperson and President, served on the PS/MS 207 School Leadership Team, served as executive board member for St. Helen’s Boy Scout Troop and Pack 139 and Served as Recording Secretary for Howard Beach Civic Association. Served as Youth Minister for St. Helen’s teen group. AVON PRODUCTS INC. New York, NY and Rye, NY 1980 – 2002 In my expansive career with Avon Products, Inc. (22 years), I moved through the corporate offices in Manhattan and Westchester, NY holding positions in increasing responsibilities from Clerk Typist in the Global Finance Department culminating with my achievement as EA to the President of Marketing for North America. Most of my career was focused in the Global and US financing departments such as Global Auditing, International Reporting, US Accounts Payable, US Marketing. I was frequently called upon to fill in for senior management executives in Investor Relations, Controller, CEO, President of North America and Marketing which was an invaluable learning experience. Myself and a fellow co-worker used our vast experience and presented an opportunity to management and was awarded one of only 2 “Job-Share” team positions which allowed us to utilize Avon’s Day Care facility in Rye, NY to continue as executive assistants on a part-time basis working 3 days a week each ensuring continuous coverage for the finance and accounts payable departments with full coverage for PTO and vacation coverage.

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EDUCATION/LICENSE/MEMBERSHIP/CERTIFICATIONS

SUNY – Empire State 1985 - 1987

Achieved Associates in Arts Degree for Women’s Studies

2023 Introduction to Power BI

2023 Excel Level 1 & 2

2010 Notary Public License #01ME6205183 - active

2016 Licensed Real Estate Sales Agent #104******** - inactive

2002 Independent Avon Sales Representative – active

2016 Fair Housing Certification

2020 Yardi Voyager, RealPage Onesite

2019 50 Training activities for Administrative, Secretarial & Support staff (F.Pryor), Excel Training (Basics, Beyond Basics), Paycom, Intro to Minutes Taking, Overview for the new Administrative Assistant (F.Pryor), Organizing Computer Files

(F.Pryor), Introducing Office Management (F.Pryor), Filing & Record Keepting (F.Pryor)

2018 Realtor Tech Certified (RTC), Do It Now Motivation Workshop, X-Cellerate RE Training

2017 Commercial & Investment Real Estate Certified (CIREC)

2016 Certified Buyer Rep. CBR), Long Island Board of Realtors, Member MLSLI Stratus, MRI Commercial Mgmt. Course SKILLS

Proficient in Microsoft Office, including PowerPoint, Excel, Access, Word, Adobe & Outlook

Proficient in Social Media marketing, Constant Contact, Facebook Marketing, Instagram, LinkedIn

Software proficiencies in MRI Software, RealPage Onesite, Enerforce, Enermark, nGenue, FreshDesk, PowerBI

Beginner-Intermediate experience with QuickBooks

Experience with Capital One Remote Check Scanner and Intellix Software

Proficient in all standard office equipment

Fred Pryor Certification in Microsoft Excel Basics & Beyond the Basics

Proficient user in MLS, Realtor.com, Apartments.com, Zillow, Trulia, DocuSign, StreetEasy, GeoDataPlus, Dropbox, CoStar 5

ad452f@r.postjobfree.com 158-47 79th Street, Howard Beach, NY 11414 917-***-**** REFERENCES:

NYS Senator Joseph P. Addabbo (Personal)

84-16 Jamaica Ave, Queens, NY 11421

Office - 718-***-****

Patricia Ferretti, Real Estate Broker (Professional) Cell – 347-***-****

Reverend Monsignor Jamie Gigantiello (Personal)

Pastor, Shrine Church of Our Lady of Mt. Carmel-Annunciation of the Blessed Virgin Mary FDNY Chaplain

718-***-****

Laurie Heedles – Past President PS/MS 207 (Personal and Volunteer) Cell – 917-***-****

Sandra Rella – Sr. Accountant at Hampshire Properties (Professional) Cell – 347-***-****

ANDREANA MERCATANTE

ANDREANA MERCATANTE

Linkedin.com/in/andrea-mercatante-054b5a17

Contact this candidate