Customer Service Nursing Assistant
Resume:
Ieleana Oden
Hueytown, AL *****
*************@*****.***
Self-directed and customer service oriented professional with direct care experience and a strong understanding of the importance of accurate claims processing. Adept at shifting priorities and bringing flexibility to challenging situations. Maintain patient privacy and confidentiality. Possess 10+ years of healthcare industry experience.
* Maintain accurate data to ensure details are not overlooked.
* Strong written, verbal, and interpersonal skills for effective communication and documentation.
* Manage time and prioritize duties in fast-paced, multi-task environments.
* Ultimate Medical Academy - HIPAA Essentials for Healthcare Professionals Certificate.
* Electronic Health Care - PointClickCare Cloud-Based EHR.
* Video Communication Platforms - Zoom, Skype, MS Teams, and Google Meet.
* Microsoft Office Applications - Word, Excel, and PowerPoint; Type 75 WPM. CORE QUALIFICATIONS
Medical Billing * Accounts Receivable * Collections * Co-Pay * Deductibles * Co-Insurance * EOBs Revenue Cycle Management * Posting Payments * Government (Medicare & Medicaid) * Third Party Payers
Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Managed Care (HMO * PPO * POS)
Workers Compensation * Insurance Verification * Insurance Claim Processing * CMS 1500 * CMS 1450
(UB-04)
Front Office Operations * Medical Office Procedures * Scheduling * Medical Terminology Anatomy & Physiology * HIPAA Compliance * Medical Coding (ICD-10-CM * HCPCS * CPT) Work Experience
Certified Nursing Assistant / Hospice Aide
Enhabit Home Health & Hospice - Hoover, AL
April 2021 to Present
* Offer care to provide relief to terminally ill patients.
* Treat patient symptoms, manage pain, and provided any care necessary to address spiritual or mental health needs.
* Document care provided using PointClickCare EHR.
* Maintain effective relationships and communication with patients, families, management, and staff. CNA - Certified Nursing Assistant
Fairhaven Nursing and Rehabilitation - Birmingham, AL September 2020 to March 2021
I assist patients with all their daily needs! From feeding to dressing to bagh Certified Nursing Assistant
Techota - Bessemer, AL
February 2020 to July 2020
* Took vital signs and assisted with basic patient care activities and with procedures ordered by physician.
* Helped patients tend to personal care, activities of daily living, and transfers and transport.
* Reported findings or changes in physical and emotional conditions to nursing staff.
* Prepared meals, ran errands, and kept patient rooms clean and orderly. Patient Caretaker
St. Vincent's Hospital - Birmingham, AL
August 2018 to January 2020
* Provided care in accordance with resident care policies and procedures.
* Took vital signs and met the needs of all assigned patients.
* Ensured the utmost safety and well-being of the residents.
* Completed daily logs documenting patient condition and activities. Certified Nursing Assistant
Plantation Manor - Bessemer, AL
June 2013 to August 2018
* Took vital signs and assisted with activities of daily living - personal hygiene, mobility, and feeding.
* Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff.
* Documented and reported observations of patient behavior, complaints, and physical symptoms.
* Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.
Education
Associate of Science degree in Medical
Ultimate Medical Academy
2023
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