Quality Assurance Scrum Master

Commander Ezu

Colorado Springs, CO 719-***-**** *********.***@*****.*** https://www.linkedin.com/in/commander-ezu-

SUMMARY

Enthusiastic aspiring Information Technology professional and US Army Veteran of 7 years. Presently hold an Active Secret Clearance. Gained experience in Quality Assurance while in the military but always held a passion for the IT industry. Completed master's Coursework in Logistics management as well as recently completed the ITILv4 course and working towards certificate completion at ACI Learning to prepare for an entry-level IT position.

SKILLS

Troubleshooting

Active Directory

Agile

Call Center Triage

iCloud, Virtual Migrations

TCP/IP, LAN, WAN, VLAN, VPN, VOIP

Operating Systems

Identify Security Threats

SaaS

Remote Desktop Utility

Conflict Management

Microsoft Office 365

Data Backup

Network Design

Hardware Maintenance

SAP Software

Scrum Master

EDUCATION & TECHNICAL TRAINING

ACI Learning August 2023

PeopleCert ITIL 4 Foundation September 2023

Colorado Technical University, Colorado Springs, CO Online

Master's degree in Logistics Management February 2021

Nnamdi Azikiwe University, Awka, Nigeria

Bachelor’s degree in political science October2002

PROFESSIONAL EXPERIENCE

US Army – Various Locations 2010 – Present

Senior Maintenance Supervisor

Support and facilitate a safe and ethical working environment and culture.

Ensure the equipment engineering support for different projects.

Acquires and understands the project goals from the Commander, specific documentation, and the kickoff meeting.

Set up the procedure for control of discipline activities.

Contributes to defining the discipline list of activities, list of deliverables, and time schedule in accordance with the Commander's intent.

Coordinates the evaluation of the design changes to the original scope of work and verifies the implementation of those approved.

Reports to the project staff and to the client whenever necessary.

Ensures follow-up activities.

Works with the Product Owner to align the team with the product vision, sprint goals, and other necessary information

Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts

Champions continuous improvement activities to reduce waste and increase productivity; coaches’ teams to conduct continuous improvement events

Seeks opportunities for improvement to the overall effectiveness of teams and the organization

Communicates organizational impediments to leadership; clears impediments for the team

Embraces the concept of continuous learning in the personal journey and instills the same in the team(s) I coach

Motor Control Sergeant

Quality assurance and quality control Inspector.

Modification management information system coordinator.

Demonstrates effective teamwork with all staff from diverse backgrounds.

Plans and manages crew maintenance activities.

Manages department budget and capital expenditures.

Develop maintenance routines and procedures.

Shop Foreman

Supervising and training staff in skill development.

Creating and managing the mechanics, maintenance, and work schedules.

Overseeing work to anticipate, detect, and address factors that impede operations.

Record and report mechanics needs to the Senior Unit Leader.

Creating and managing mechanics schedules.

Checking the progress of repairs and service.

United States Army Reserves

Team Leader

Supplied the Army with the fuel it needed to maintain a state of readiness at all times.

Supervised and managed the reception, storage, and shipping of bulk or packaged petroleum-based products.

Tested the fuel to ensure it was useable, clean, and effective.

Refueled all vehicles that the United States Army used for transportation.

Obtained and used an active Secret Clearance to handle sensitive and confidential information.

Abrams Systems Maintainer Colorado

Perform repairs for turbine engines, diagnose engine and system malfunctions and safety risks, and achieve a 90% on-time completion rate and a 95% customer satisfaction score.

Educate maintenance control sergeants on the repair needs, propose cost-effective solutions, and build long-term relationships based on trust integrity.

ADDITIONAL JOB TRAINING

Master Resiliency Trainer Course February 2018

Safety Officer Course February 2022

Senior Leader Course February 2020

Advance Leader course May 2016

Equal Opportunity Leader course March 2022

Certified Scrum Master (CSM)

International Scrum Institute March 2023

Certified Scrum Product Owner (CSPO)

International Scrum Institute March 2023

Certified Kanban expert

International Scrum Institute March 2023

Kanban Project Manager

International Scrum Institute

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