Qualification Summary

Highly qualified with many years of experience in and out of the Government, Healthcare, Property and Business Management sector. Ability to handle any situation or crisis that arises. Client care and management expertise. Very empathetic, motivating, understanding and respectful nature. Enthusiastic working with others as well as alone. Highly goal and process oriented. Always goes above and beyond to complete any task with attention to detail and a positive outcome. Relevant Skills

● Sourcing ● Process Orientated ● Microsoft Office

● Recruiting ● Time Management ● SmartSimple, CaMS, KSN

● Communication ● Counseling ● PeopleSoft, Bullhorn

● Organization ● Empathetic ● Motivated

● Administration ● Property Management ● Group Facilitation

● Interviewing ● Team Lead ● Problem Solving

Relevant Experience

RECRUITMENT/SOURCING/INTERVIEWING/HIRING

● Analyzed recruitment needs and developed recruitment strategies

● Reached out to community partners and built relationships in order to promote/present current opportunities and training programs

● Posted job requisitions, reviewed and monitored applicants through company website and indeed

● Administered evaluations

● Conducted tailored phone screens and virtual interviews for specific roles

● Documented all steps taken with each candidate

● Created spreadsheets to capture and monitor all data entered for each open position

● Completed background checks/vulnerable sector screens

● Completed all required new hire documentation

● Created employee profiles, uploaded all required documents, assigned employees to events/assignments

● Presented qualified candidates for specific roles to major companies/organizations ACCOUNT MANAGEMENT

• Order Fulfillment – Analyzing needs & taking customer orders, documenting order requirements through front office systems (KSN and Google Documents), escalating orders to appropriate branches, scheduling interviews, following up on interviews/candidates, informing customers on the status of the orders, confirming orders and providing temporary employees for the order, managing secondary suppliers

• Order Management – Conducting quality control calls and order extensions

• Documenting order activity and managing service disruptions

• Customer Reporting – Determining reporting requirements with consideration to legal constraints i.e. Privacy

• Creating, delivering and presenting customer reports

• Recruiting/Sourcing – Analyzing branch recruiting needs and developing recruitment strategies

• Hiring – Screening and assessing candidates, administering evaluations, conducting interviews, checking references, making hiring decisions and completing employee orientations, enforcing policies and procedures

• Employee Relations/Management – Monitoring and analyzing employee turnover/absenteeism and taking appropriate action, conducting performance reviews, soliciting employee feedback, investigating customer/employee complaints and taking appropriate action, counseling/coaching, providing career guidance, conducting exit interviews, determining termination, managing co-employment issues, developing and maintaining recognition and retention programs, addressing benefit issues (vacations & holidays), handling workplace safety issues

• Account Management – Complying with acceptable customer requirements (contract/billing/work instruction sheets), developing user guides, resolving billing issues and reporting, facilitating customer meetings

• Finance – Reviewing and processing timecards, resolving payroll issues, re-billing if required, processing customer billing COUNSELING & CASE/CLIENT MANAGEMENT

• Interviewed clients to obtain employment history & educational background

• Discussed and implemented client’s career goals

• Problem solved and motivated clients to attain career goals

• Conducted mock interviews to help prepare clients

• Facilitated career advancement workshops

• Completed Second Career Applications and sent them directly to the Ministry of Training Colleges and Universities

• Communicated with clients through speech, picture symbols and sign language

• Created and implemented specific in home and center based individual program therapy (1:1) for children with Autism

• Provided counseling and support services to individuals with and without mental health and or addictions

• Supported client and client's families through the transitioning and the individual program progress

• Obtained and maintained a healthy rapport with each client and the client's family

• Assisted clients with preparation for the future and helped develop their skills to be self-sufficient as well as provide for their child/children

• Helped clients continue their education by providing up to date information on relevant courses and programs

• Educated clients about budgeting and financial planning so they could be self-sufficient

• Problem solved any issues that arose between tenants and landlords

• Attended all Tribunal Hearings and liaised between clients, the Landlord and Tenant Board

• Built steady communication with the Service Manager, the Canada Mortgage and Housing Corporation and The agency for Co-operative Housing

• Facilitated monthly meetings with members discussing issues or concerns PROPERTY MANAGEMENT

● Built Government relations and Community development

● Liaised with janitorial staff for cleanup and maintenance of the building and surrounding property

● Managed multiple properties for low income and subsidized housing with anywhere from 75 to over 300 units and tenants

● Liaised with the Co-op’s auditor, promotion of Co-op housing sector, lawyers, investment advisors, insurance representatives, Co-op’s contractors, service providers, architects, engineers and other professionals

● Prepared agendas and packages for every Board, GMM and AGM Meetings

● Attended all Board meetings

● Created, distributed and posted memorandums and notices to members as it relates to the Co-op

● Handled cheques and debit payments for all members for rent, parking, late fees, room bookings etc. and processed all invoices for properties

● Successfully turned around high delinquency rate by effectively communicating with tenants and improving process for collecting and tracking lease payments

ADMINISTRATION

• Completed all relevant paperwork to input client’s information into the designated computer software for the Ministry (SmartSimple & CaMS)

• Assisted and/or re-created client’s resumes

• Obtained personal income information to calculate the household income to assist and provide personal supports funding to those in need

• Worked 1:1 with clients to complete career goals

• Booked follow up appointments, sent out job fair postings and assisted with applications for potential job Opportunities

• Met and exceeded all targets set by the Ministry for Intakes, Closures, Funding Incentives, EYTI and Assisted Clients

• Facilitated workshops for Mature and Youth clients

• Handled all Financial, Marketing, Office and Rent-geared-to-income subsidy and membership administration

• Generated files for new applicants, showed units, ran credit checks, called for rent reference to previous Landlords, prepared Housing Agreements, collected first payment and provided keys

• Documented all client interactions via, telephone, email and/or in person into the client file database

• Answered all incoming phone calls and took messages, emails, directed and delivered all messages to the appropriate person, responded to inquiries and directed appropriate responses and ensured delivery of notices

• Investigated potential duplications and anomaly invoices to ensure accurate payments are made

• Made community room bookings for members

• Maintained, dated and entered completed Work Orders filled out by members needing assistance with repairs in their units

• Ordered office supplies as necessary

• Received, sorted and handled deliveries

• Coordinated Move-in and Move-out of members

Professional Employment History

STAFFING MANAGER, Staff Shop - 2023 - Remote

CAMPUS COORDINATOR, Extendicare/ParaMed Home Health – 2020-2023 – Remote HUMAN RESOURCES RECRUITER, Elmira Pet Products – 2020 – Elmira Ontario ACCOUNT MANAGER/TALENT ADVISOR, Kelly Services – Toyota Motor Manufacturing Canada (TMMC) & Mondelez 2019-2020 Cambridge & Woodstock Toyota Plants, Mondelez Plant Hamilton, Ontario CAREER SPECIALIST, VPI - Employment Ontario 2017-2019 Georgetown, Ontario Education

Social Worker – Conestoga College – Graduated 2006

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