Customer Service Representative
Resume:
Tanya Thayer
customer service rep
Sanford, FL **771
**********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR III
Maximus - Rochester, NY
July 2023 to December 2023
Enroll New Yorker into the Affordable Care Act through the New York State of Health Customer Service Representative
Concentrix - New York State
May 2022 to January 2023
• Performed data entry for customer information
• Assisted customers with a warm and professional attitude
• Managed client records
• Answered general questions
• Answered calls from clients
Customer Service Representative
Lincare - Rochester, NY
June 2018 to November 2019
Processed orders from referral sources
Verified insurance
Collected copays
Answered inbound calls helping patients with issues with orders or their accounts Lincare is a DME/HME oxygen supply company
Customer Service Representative
Total Marketing Concepts - Sanford, FL
March 2017 to April 2018
Answering inbound calls regarding customers account Processed payments
CSRIII
Maximus - Rochester, NY
October 2016 to February 2017
Sign consumers up for the Affordable Care Act through the New York Health Exchange Youth Advisor
Unity House - Deltona, FL
November 2015 to April 2016
• Record youth daily activities
• Supervise youth on outings
• Teach youth about independent living
• Dispense daily medication to youth and record it on a MARS sheet
• Transport youth to appointments
Call Center Representative
Total Marketing Concepts - Sanford, FL
2013 to 2015
• Called clients informing them of promotions showing on their accounts
• Informed clients when they had upgrades available
• Processed payments with debit/credit cards also with electronic funds transfer
• Solved issues with accounts
• Applied credits and ordered products for clients HCR
Home Health Aid - Rochester, NY
October 2000 to June 2002
• Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
• Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles.
• Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
• Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Education
Diploma in MEDICAL ASSISTANT CLINICAL/ADMINISTRATIVE SKILLS Florida Technical College - DeLand, FL
2016
High school diploma or GED
Skills
• Call Center
• Customer Support
• CSR
• Customer Service
• Customer Care
• Microsoft Excel
• Caregiving
• Microsoft Word
• Phone Etiquette
• Medical Terminology
• Insurance Verification
• Medical Scheduling
• Patient Care
• Medical Records
• EMR Systems
• Microsoft Office
• Typing
• Microsoft Outlook
• Medical Office Experience
• Phlebotomy
• Computer Skills
• Sales
• English
• Social media management
• Computer networking
• Clerical experience
• Supervising experience
• EDI
• Software troubleshooting
• Windows
• Documentation review
• Analysis skills
• EHR systems
• CMMS
• Upselling
• Communication skills
• Data entry
• ANALYSIS (2 years)
• Vital Signs
• Hospital Experience
• Epic
• Network Support
Certifications and Licenses
CPR Certification
Assessments
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate