Tanya Thayer

customer service rep

Sanford, FL **771

ad4516@r.postjobfree.com

+1-386-***-****

Authorized to work in the US for any employer

Work Experience

CSR III

Maximus - Rochester, NY

July 2023 to December 2023

Enroll New Yorker into the Affordable Care Act through the New York State of Health Customer Service Representative

Concentrix - New York State

May 2022 to January 2023

• Performed data entry for customer information

• Assisted customers with a warm and professional attitude

• Managed client records

• Answered general questions

• Answered calls from clients

Customer Service Representative

Lincare - Rochester, NY

June 2018 to November 2019

Processed orders from referral sources

Verified insurance

Collected copays

Answered inbound calls helping patients with issues with orders or their accounts Lincare is a DME/HME oxygen supply company

Customer Service Representative

Total Marketing Concepts - Sanford, FL

March 2017 to April 2018

Answering inbound calls regarding customers account Processed payments

CSRIII

Maximus - Rochester, NY

October 2016 to February 2017

Sign consumers up for the Affordable Care Act through the New York Health Exchange Youth Advisor

Unity House - Deltona, FL

November 2015 to April 2016

• Record youth daily activities

• Supervise youth on outings

• Teach youth about independent living

• Dispense daily medication to youth and record it on a MARS sheet

• Transport youth to appointments

Call Center Representative

Total Marketing Concepts - Sanford, FL

2013 to 2015

• Called clients informing them of promotions showing on their accounts

• Informed clients when they had upgrades available

• Processed payments with debit/credit cards also with electronic funds transfer

• Solved issues with accounts

• Applied credits and ordered products for clients HCR

Home Health Aid - Rochester, NY

October 2000 to June 2002

• Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

• Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles.

• Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

• Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

Education

Diploma in MEDICAL ASSISTANT CLINICAL/ADMINISTRATIVE SKILLS Florida Technical College - DeLand, FL

2016

High school diploma or GED

Skills

• Call Center

• Customer Support

• CSR

• Customer Service

• Customer Care

• Microsoft Excel

• Caregiving

• Microsoft Word

• Phone Etiquette

• Medical Terminology

• Insurance Verification

• Medical Scheduling

• Patient Care

• Medical Records

• EMR Systems

• Microsoft Office

• Typing

• Microsoft Outlook

• Medical Office Experience

• Phlebotomy

• Computer Skills

• Sales

• English

• Social media management

• Computer networking

• Clerical experience

• Supervising experience

• EDI

• Software troubleshooting

• Windows

• Documentation review

• Analysis skills

• EHR systems

• CMMS

• Upselling

• Communication skills

• Data entry

• ANALYSIS (2 years)

• Vital Signs

• Hospital Experience

• Epic

• Network Support

Certifications and Licenses

CPR Certification

Assessments

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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