DAPHNE BENTON

Decatur, GA *****

ad450x@r.postjobfree.com / 404-***-****

SUMMARY

Detailed Customer Service Oriented with 15 plus years invested and Cash handling experience. Dedicated,Innovative, and Ambitious in Always Moving up to a higher level and Potential Growth in a Company. SKILLS

Staff Training

Order Management

Loading and Unloading

Customer Service

Money Management

EXPERIENCE

Cargo Warehouse Supervisor / Swissport Cargo Services - Atlanta, GA 09/2021 - Current Ensured appropriate staffing levels to meet production accurately. Monitored warehouse operations to ensure accuracy and efficiency. Coordinated with other departments to ensure smooth flow of materials. Created strategies for improving operational efficiencies in the warehouse. Provided leadership to motivate staff members to achieve performance goals. Identified process improvement opportunities within the warehouse environment. Enforced company policies related to employee conduct in the workplace. Conducted training sessions for new employees on proper use of equipment and safety protocols. Automotive Service Writer / Walmart - Union City, GA 07/2020 - 06/2021 Greeted customers and answered inquiries about services offered. Scheduled appointments for service and repairs.

Inspected vehicles to determine necessary maintenance or repair needs. Lead Mini Bar Attendant / W Atlanta Midtown - Atlanta, GA 10/2008 - 02/2021 Greeted guests and provided them with information about the mini bar services. Assisted in stocking and replenishing of all beverages, snacks, and other items in the mini bar. Checked inventory levels and placed orders for additional supplies as needed. Ensured that all food safety regulations were followed at all times. Conducted regular inspections of the mini bar to ensure cleanliness and orderliness. Maintained a professional attitude when interacting with hotel guests and staff members alike. Provided friendly customer service to ensure guest satisfaction. Restocked glassware, ice buckets, condiments, and other necessary supplies for the mini bar. Managed stock rotation by ensuring that older products are used first. Discarded expired products according to company policies. Resolved any customer complaints or issues in a timely manner. Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings. DB

Making Schedules for staff and Training of New associates. Retail Associate/Assistant Manager / Family Dollar - Atlanta, GA 11/2005 - 08/2008 Greeted customers and provided excellent customer service. Assisted customers in finding products, answered questions, and made product recommendations. Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters. Tracked inventory levels for restocking purposes.

Prepared reports on daily sales figures for management review Opening and Closing of Store. Making Daily Bank Deposits. Store Associate / KFC - Atlanta, GA 08/2002 - 09/2005 Casual Team Member / Publix - Atlanta, GA 06/2000 - 12/2003 Greeted customers and provided excellent customer service. Assisted in stocking shelves, setting up displays and organizing merchandise. Answered questions regarding products and services. Operated cash register efficiently to process payments from customers. Maintained a clean and organized work area at all times. EDUCATION AND TRAINING

High School Diploma 05/1992

Charles L. Harper High School - Atlanta, GA

Honor Roll 4 years consecutive

Major in Social Studies