Administrative Assistant Customer Service
Resume:
Jeana Parisi
Exceptional employee with superior service.
Silver Springs, NV 89429
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Temporary Administrative Assistant/Receptionist
ManPower Staffing - Carson City, NV
September 2020 to September 2023
Answer phones, greets customers and vendors
• front desk
• Welcomed visitors
• Assisted in signing in/out visitors
• Answered phones directed visitors and took messages
• Addressed queries and inquiries
• Faxed, copied, and scanned documents
• Got NJCIS certified and data breach certified and firewall certified. Remote Customer Service Representative 2
Blackhawk Network - Reno, NV
October 2022 to June 2023
• Meets weekly/ monthly metrics related to service level, performance, and customer satisfaction.
• Manages customer contacts within Salesforce CRM; adheres to standard operating procedures for data capture.
• Other duties and responsibilities as assigned.
• Managed customer accounts
• Resolved customer issues with courtesy and politeness
• Worked in the inbound call center
• Responded to inquiries and issues
• Collected and documented orders
• Performed data entry for orders, customer information and shipments
• Managed client records
• Performed customer service surveys
• Answered general questions
• Answered calls from customers and clients
• Handled online orders and credit card transactions
• HIPPA compliant customer support representative 2 Temporary Executive Administrative Assistant
Staffmark - Sparks, NV
August 2022 to October 2022
Answered phone call and email. Made training materials for the new netsuite system, trained employees on the new system. Shipping and receiving, bol, packing slips, software troubleshooting, wms, process transfers. Worked under the GM.
Order Processor
Microsoft through Aerotek staffing - Reno, NV
January 2020 to August 2020
Process orders for multi billion dollar companies
• Maintained efficient clerical systems
• Data entry
• Compared documents for completion and cohesion
• HIPPA compliant
Substitute Paraprofessional, Substitute Teacher, Substitute Office, School Secretary
Lyon County School District - Yerington, NV
February 1993 to February 2020
• Office equipment
• Computer
• Data entry
• Aided special needs children
• HIPPA compliant
• Field trip
• Supervised and educated 30+ children at a time.
Quality control Production Associate/Machine Operator Tesla - Sparks, NV
November 2018 to August 2019
Quality control
Assembly
Machine operator
• Completed daily production approval
• Utilized calipers, bore gauges, and precision instruments for measurement
• Ensured all equipment was running efficiently
• Packed and sorted containers
• Assembled equipment according to blueprints
• Diagnosed and maintained commercial manufacturing equipment Youth Development Professional
Boy's and Girl's Club Mason Valley - Yerington, NV May 2015 to August 2018
• Child care
• implementation of fun and educational activities for all backgrounds and abilities of children
• documentation
• office and clerical
• money handling
• computers and networking and smart boards.
• HIPPA compliant
Cashier/Sales Associate
Walmart - Carson City, NV
October 2002 to November 2005
• Cashiering
• money handling
• customer service
• sales
• stocking merchandise
Warehouse Supervisor/Manager/Administrative Assistant Spherion Staffing Svc - Carson City, NV
February 1993 to July 2004
Answer phone
Copy
fax
Computer
Pitney Bowes
Microsoft office
Supervisor
Quality control
mailroom
injection molding
punch press
shipping and receiving
clerical
Office Manager/Administrative Assistant
Buccelli Cleaning Systems - Las Vegas, NV
September 1989 to February 1993
Administrative assistant, bookkeeping, data entry, multi-line phones, customer service, office equipment, supervisory/office management, interview and hiring. Education
High school diploma or GED
College of Southern Nevada - Las Vegas, NV
July 1992 to August 1992
Skills
• 10-Key (2 years)
• Documentation (10+ years)
• Management (10+ years)
• Accounting (2 years)
• Billing (4 years)
• Customer Service (10+ years)
• Event Planning (10+ years)
• Filing (10+ years)
• Data Entry (10+ years)
• Microsoft office (10+ years)
• power point (10+ years)
• quickbooks (2 years)
• Interviewing (4 years)
• Hiring (4 years)
• Stamping Press (1 year)
• Plastics Injection Molding (3 years)
• Bookkeeping (4 years)
• Accounts Receivable (5 years)
• Multi-line Phone Systems (10+ years)
• Time management (10+ years)
• Microsoft Excel (2 years)
• English (10+ years)
• Data collection (10+ years)
• Administrative Experience (10+ years)
• Office Management (3 years)
• Press Brake Machine (2 years)
• Manufacturing (10+ years)
• Blueprint Reading (3 years)
• Logistics (2 years)
• Microsoft Office (10+ years)
• Quality Inspection (10+ years)
• Merchandising (3 years)
• Quality assurance (5 years)
• Calipers (10+ years)
• Mechanical Knowledge (10+ years)
• Roll off truck (2 years)
• Sales (5 years)
• Microsoft Word (10+ years)
• Google Docs (10+ years)
• Front desk (5 years)
• Micrometer (10+ years)
• Human resources (3 years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• Quality systems (10+ years)
• Driving (10+ years)
• Microsoft Windows (10+ years)
• Restaurant experience (3 years)
• Payroll (3 years)
• Kronos (5 years)
• Workday (10+ years)
• Construction (10+ years)
• Quality Control (10+ years)
• Supervising Experience (10+ years)
• Employee Orientation (2 years)
• Microsoft Access (Less than 1 year)
• Customer support (10+ years)
• Help desk (2 years)
• Computer Networking (3 years)
• Recruiting (1 year)
• Teaching (3 years)
• Microsoft Outlook (10+ years)
• Microsoft Powerpoint (10+ years)
• Phone etiquette (10+ years)
• Salesforce (2 years)
• Live chat (1 year)
• Documentation review (10+ years)
• Computer literacy (10+ years)
• Databases (5 years)
• Technical Support (3 years)
• SAP (Less than 1 year)
• Blister pack machine (Less than 1 year)
• Sorting small parts (10+ years)
• Picking & packing (1 year)
• EMT Experience (3 years)
• Troubleshooting (10+ years)
• FIFO (10+ years)
• Clerical experience (10+ years)
• Retail sales (5 years)
• Leadership (10+ years)
• Basic math (10+ years)
• Adobe Acrobat (10+ years)
• Presentation skills (3 years)
• Analysis skills
• Receptionist
• System administration
• Oracle
• NetSuite
• Active Directory
• Electric pallet jack (3 years)
• Electrical wiring (5 years)
• EMT experience (3 years)
• Shipping & receiving (3 years)
• HIPAA (10+ years)
• Analysis skills
• Microsoft Access
• Debits & credits
• Research
• Presentation skills
• Accounts receivable
• SharePoint
• Data management
• Data collection
• Oracle
• Accounts payable
• Accounting software
• ERP systems
• Customer service
• Windows
• Google Docs
• CRM software
• Proofreading
• Operating systems
• Salesforce
• Technical support
• Quality assurance
• Payroll (4 years)
• Workday
• QuickBooks
• Databases
• Order management system
• Quality control
• Conflict management
• Kronos
• Order fulfillment
• Personal assistant experience
• B2B sales
• Zendesk
• Front desk
• Human resources (4 years)
• Mobile devices
• Schematics
• Supervising experience
• Planograms
• Cold calling
• Warehouse management system
• Assembly
• Office management
• Employment & labor law
• Bookkeeping
• Anatomy knowledge
• Plumbing
• Information management
• Documentation review
• Typing
• Inside sales
• Direct sales
• Retail sales
• Help desk
• Microsoft Excel
• Lexis-Nexis
• Administrative experience (5 years)
• Microsoft Office
• Event planning
• Communication skills
• Math
• Data entry
• Manufacturing
• Calipers
• Micrometer
• Quality inspection
• Precision measuring instruments
• Quality systems
• Sales management
• Recruiting (4 years)
• Organizational skills
• iCIMS
• Interviewing
• Google Suite
• Live chat
• Social media management
• Accounting
• Microsoft Word
• Cash handling
• Banking
• Packaging
• Warehouse experience
• FedEx Ship Manager
• Computer skills
• Pallet jack
• Executive administrative support (5 years)
• Editing
• Copy editing
• Math (10+ years)
• ERP systems (1 year)
• LAN
• Procurement
• Forklift
• Management
• Training & development
• Legal drafting
• Software troubleshooting
• Microsoft Outlook
• Microsoft Powerpoint
• Pricing
• Communication skills
• Computer skills
• Customer service
• Medical terminology
Languages
• English - Fluent
Certifications and Licenses
OSHA 10
September 2020 to Present
Paraprofessional Educator License
August 2018 to Present
Paraprofessional praxis
Non-CDL Class C
January 2024 to January 2032
I've been a licensed driver since 1989. I just renewed my license. Ncjis
May 2023 to May 2025
Nevada Criminal Justice Information System.
Driver's License
January 2024 to January 2032
Just renewed it
HIPPA
October 2022 to Present
Pallet Jack Certification
September 2003 to Present
Assessments
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
October 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Protecting patient privacy — Proficient
September 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Recruiting — Proficient
July 2022
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Professionalism — Proficient
October 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Office manager — Proficient
February 2021
Scheduling and budgeting
Full results: Proficient
Administrative support professional fit — Proficient August 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Proficient
June 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Principles of accounting — Proficient
July 2022
Preparing financial records according to federal policies Full results: Proficient
Case management & social work — Proficient
July 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
HR: Compensation & benefits — Proficient
February 2021
Knowledge of compensation and benefits programs
Full results: Proficient
General manager (hospitality) — Proficient
August 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse shift leader — Proficient
August 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Outside sales — Proficient
February 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Warehouse safety — Proficient
June 2023
Using safe practices in a warehouse setting
Full results: Proficient
Delivery driver — Proficient
March 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Data entry: Attention to detail — Proficient
August 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was a volunteer firefighter and EMT 1993-1996
I have reliable transportation (own 5 cars)
Contact this candidate