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Customer Service Retail Pharmacy

Location:
Algonquin, IL
Posted:
April 19, 2024

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Resume:

TESFAHUN DUMESSA

WHITEFISH BAY, WI • 404-***-**** •ad44zw@r.postjobfree.com

RETAIL PHARMACIST

PHARMACY MANAGEMENT • CLIENT CARE & COUNSELING • MEDICATION DISPENSING Detail-oriented and high-performing Retail Pharmacist offering comprehensive knowledge in retail pharmacy operations, interpreting prescriptions, and dispensing over-the-counter medication. Consistently sought-after for maintaining safety, high- quality standards, and improving performance metrics through expert team collaboration and developing effective policies and procedures. Well-versed in utilizing excellent communication and customer service skills to build rapport with clients and enact protocols to guarantee compliance with state and federal regulations. Dedicated to maintaining the highest levels of service and patient care at all times.

Signature Strengths:

Retail Pharmacy Pharmaceutical Calculations Continuous Process Improvement Customer Service & Relations Prescription Filling Patient Counseling & Education Medication Dispensation Drug Interactions Sterile Compounding Inventory Management Compliance Regulation Team Building & Collaboration PROFESSIONAL EXPERIENCE

WALMART PHARMACY BROWN DEER, WI DEC 2022 – PRESENT Relief Pharmacist

Overview: Recruited to verify prescriptions from physicians and counsel various prescriptions. Tasked with confirming the legitimacy of legend and control substance prescriptions and cross-checking nine-point checks before accepting the order and sending for pharmacist verification. Assigned to obtain medication history during medication review and answer drug information questions. Review immunization promotion and appropriately document patient information, immunization records, and end-of-day reports. Selected Career Benchmarks:

Played an instrumental role in counseling and educating patients about the standard and severe side effects of vaccines and on generic and brand name medications for indications and side effects to expect.

Championed strategies to perform several Medication Therapy Management, document Standard Operative Procedures, and serve Opioid Stewardship based on CDC guidelines and store SOP.

Earned the privilege of recommending therapeutic alternatives based on insurance recommendations and therapeutically efficacious medications for particular patients based on disease-specific conditions.

Laid groundwork to screen patients for eligibility for COVID-19 vaccines, educate them about COVID-19 vaccine for pediatrics and adults, and enlighten patients on the side effects of these vaccines and expanded vaccines. BROAD STEP BEHAVIORAL PHARMACY LONG TERM CARE DEC 2019 – OCT 2021 Certified Pharmacy Technician

Overview: Accepted written or electronic prescription orders from prescribing practitioners or the prescribing practitioner’s agent. Obtained and entered patient or prescription data into the pharmacy information system. Processed prescriptions electronically and ensured all information was complete and accurate. Accepted requests from nursing or program staff to refill a prescription and received oral authorization for refills from the prescribing practitioner or agent, provided there were no changes to the original prescription order.

Selected Career Benchmarks:

Attained 100% service provider satisfaction by sorting, stocking, and labeling medication, monitoring inventory, ordering, and maintaining inventory levels.

Aligned the organization for growth, displaying excellent communication skills, especially conversing with doctors, nurses, clients, and relatives.

Championed strategies to understand and operate the automated dispensing system and resolved issues like rejected insurance claims.

Helmed authorization for refill requests from the prescribing practitioner and oversaw prescription fulfillment, including selecting the correct medication and packaging it for final inspection by a pharmacist. TESFAHUN DUMESSA P A G E 2

ADDITIONAL WORK EXPERIENCE EXPERIENTIAL EDUCATION

ADVANCED PHARMACY PRACTICE EXPERIENCES (AAPE)

SPECIALTY PHARMACY MTM ROTATION JUN 2021 – JUL 2021 REQUIRED COMMUNITY PHARMACY – CVS PHARMACY, INSIDE TARGET TUCKER, GA AUG 2021 – SEP 2021 REQUIRED HOSPITAL/HEALTH SYSTEM PHARMACY – PIEDMONT MEDICAL CENTER CONYERS, GA SEP 2021 – OCT 2021 REQUIRED COMMUNITY PHARMACY – YOUNG LIFE PHARMACY DECATUR, GA NOV 2021 – DEC 2021 REQUIRED ACUTE CARE MEDICINE – NORTHEAST GEORGIA MEDICAL CENTER GAINESVILLE, GA JAN 2022 – FEB 2022 INTRODUCTORY PHARMACY PRACTICE EXPERIENCES

IPPE-4 HOSPITAL PHARMACY ROTATION – AURORA MEDICAL CENTER INPATIENT PHARMACY WEST ALLIS, WI MAY 2019 IPPE 4 COMMUNITY ROTATION – HAYAT PHARMACY MILWAUKEE, WI MAR 2018 IPPE-3 COMMUNITY/RETAIL PHARMACY ROTATION – WALGREEN PHARMACY WAUKESHA, WI OCT 2018 IPPE-3 HOSPITAL PHARMACY ROTATION – COLUMBIA ST. MARY’S HOSPITAL INPATIENT PHARMACY MILWAUKEE, WI OCT 2019 IPPE-2 PHARMACY ROTATION – COMMUNITY MEMORIAL HOSPITAL OUTPATIENT PHARMACY MENOMONEE FALLS, WI SEP 2019 IPPE-2 HOSPITAL PHARMACY ROTATION – AURORA MEDICAL CENTER INPATIENT PHARMACY SUMMIT, WI MAR 2019 IPPE-2 COMMUNITY/RETAIL PHARMACY ROTATION – SHOPKO PHARMACY ROTHSCHILD, WI FEB 2019 IPPE-1 COMMUNITY/RETAIL PHARMACY ROTATION – COMMUNITY MEMORIAL HOSPITAL INPATIENT PHARMACY MENOMONEE FALLS, WI OCT 2019

EDUCATION & CERTIFICATIONS

Philadelphia College of Osteopathic Medicine, Suwanee, Georgia Doctor of Pharmacy (May 2022)

Concordia University Wisconsin, Mequon, Wisconsin

Bachelor of Science, Pharmaceutical Science (May 2019) Gondar College of Medical Science, Gondar, Ethiopia Associate Degree, Public Health Nurse (May 2008)

Pharmacy-Based Immunizations

American Pharmacist Association (APhA)

Basic Life Support for Healthcare Providers

American Heart Association (AHA)

WI RPH License – Expires 05/30/2024

GA RPH License – Expires 12/30/2024

HONOR & AWARDS

CVS Pharmacy Foundation Scholarship Apr 2021

APhA student Competition: Second Place Oct 2019

PROFESSIONAL AFFILIATIONS

American Pharmacists Association (APhA) Aug 2020 – Present American Society of Health-System Pharmacists (ASHP) Aug 2020 – Present Pharmacy Society of Georgia (PSW) Aug 2020 – Present Georgia Student Pharmacists Association (GSPA) Aug 2020 – Present



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