DELPHINE V. ABBOTT

***** ******** ***

216-***-****

Email address ad44zd@r.postjobfree.com/ ad44zd@r.postjobfree.com

OBJECTIVE

Proven contributor seeks challenging position that will fully utilize diverse experience

and professional skills to produce outstanding results.

SUMMARY OF ABILITIES

Organized a Superior aptitude for details, with excellent time management skills.

Clear, analytical and objective approach to problem solving. Focused and determined.

Fast learner - Masters new knowledge, systems and procedures quickly and effectively.

Computer literate using SAP, EPIC (integrated software), MS-Word, Excel, Access.

Licensed Notary State of Ohio

CAREER SUMMARY

Customer Service professional with superior aptitude for detail, excellent time

management skills, with clear analytical approach to problem solving. Good interpersonal

skills, outgoing enthusiastic and personable.

PROFESSIONAL HIGHLIGHTS

THE CLEVELAND CLINIC FOUNDATION

Pediatrics Congenital Heart Department Outpatient Clinic

Patient Services Representative

2004 - Present

Provides a comprehensive set of business, and financial,appointment-related services.

Master patient demographics,insurance and billing information functions. Also performs

point of service activites, co-pays collection,and patient tracking.

Patient Access Representative 2000 -2004

Interview patients or their representative. Collection of demographic,medical, and financial information. Also processing/billing of the patient accounts. Communicates with insurance companies and physicians regarding coverage and authorizations.

MASTER BUILDERS TECHNOLOGIES, Beachwood, Ohio 1986 to 2000

Customer Service Representative 1995 to 2000

Ongoing customer contact in fast-paced Customer Service Department of world leader

in production and distribution of full line of construction products. Duties include

quoting orders, pricing, order entry and providing support to Sales Representatives,

Distributors and Regional Managers. Highly adept at resolving customer problems.

Accounts Receivable Administrator, 1991 to 1995

Strong accurate performance entering payments and cash receipts into system for

Construction Products, Polymer Floors, and Coating Divisions. Communicated discrepancies

to Accounting and Credit Departments, Regional Offices, plant, and customers. Assisted

in research and resolution with company's credit managers.

Promoted to Customer Service Representative position based on knowledge of product

lines, company and attention to detail.

Billing Coordinator, 1989 to 1991

Overall responsibility for ensuring accurate processing of customer invoices and

credit memos. Reviewed customer discrepancies on prices and shipment confirmations.

Selected to assist Credit Manager and District Sales Manager inputting journal entries

prior to review by CPA and Senior Cost Analyst. Created month-end management reports

using Lotus 1-2-3.

Coding Clerk, 1986 to 1989

Responsible for maintaining billing records.

Coded and entered orders into General Ledger.

DELPHINE V. ABBOTT Page Two.

ABCO INSURANCE, INC., Cleveland, Ohio 1985 to 1986

Office Manager

Duties included developing insurance quotes, customer service, and gathering motor

vehicle information.

COMPUTER SKILLS

SAP, Excel, Access, Epic

Microsoft Words, Windows

Education and Training

Sawyer Business College, Cleveland, Ohio, Graduate, 1982

Medical Secretary, Dean's List

Coursework:

Business Administration

Medical Terminology

PROFESSIONAL SEMINARS

Conflict to Compatibility

VoicePro

Dun & Bradstreet: Accounts Receivable/Collections

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