Monique Williams

Chicago, IL *****

ad44xz@r.postjobfree.com

+1-773-***-****

Results-oriented professional with a grasp of key accounting functions and healthcare business operations. Able to perform a variety of general accounting support tasks, and compile, prepare, and verify data to maintain accounting records. Work history includes insurance reimbursement, medical billing, and Medicare experience.

§ Ability to work independently and prioritize workload according to project goals and objectives.

§ Well-organized, manage time and priorities in multitask environments.

§ Healthcare Software – EPremis, TPX Accounting Software – QuickBooks.

§ Communication Platforms – Zoom, Skype, MS Teams, Google Meet.

§ Microsoft Office Applications – Word, Excel, Outlook, PowerPoint.

§ Type 36 WPM; 10-key Data Entry skills.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

CSI Inc. - Oak Brook, IL

March 2023 to Present

I work for the billing department of several different dental offices.calling the patients with open balances on their account, answering the phone of the patients with billing issues, sending emails for follow-ups and etc.

Warehouse Associate

Amazon - Monee, IL

February 2022 to February 2023

§ Located items needed for order, pulled products, and checked order for accuracy.

§ Worked efficiently to meet metrics.

§ Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.

Full Time Student

Ultimate Medical Academy - Chicago, IL

July 2021 to February 2022

§ Remained self-directed, motivated, and accountable for personal actions.

§ Came prepared for class and completed assignments on time.

§ Navigated new technology, utilized available resources, and set realistic expectations. Production Associate

Rich Products - Niles, IL

August 2018 to September 2019

Monique Williams, Cont.

§ Provided training to new hires and demonstrated commitment to quality standards.

§ Inspected and packed products to prepare for shipping.

§ Labeled boxes and adhered to shipping schedules.

§ Met production goals and deadlines and communicated effectively with team members. Homemaker

Stay at Home Parent - Chicago, IL

August 2017 to August 2018

§ Ensured household duties were completed in a timely manner and managed household budget.

§ Coordinated medical care, meals, and social activities.

§ Remained deadline-oriented and reliable while adjusting priorities and managing time wisely. Insurance Reimbursement Specialist

Advanced Coding Specialists - Chicago, IL

November 2015 to August 2017

§ Engaged with Medicare and commercial insurance companies to resolve unpaid claims and appeals.

§ Answered phones, verified insurance coverage, processed Explanation of Benefits (EOBs), and accepted and posted payments to patient accounts.

§ Worked with ICD-9, ICD-10, HCPCS, and CPT codes.

§ Maintained confidentiality of protected health information. Medical Billing

Robert Half RevMD - Westmont, IL

September 2015 to November 2015

§ Managed inbound and outbound phone calls, handled routine billing issues, and processed appeals and denials.

§ Entered and verified patient insurance information, interpreted EOBs, and resolved unpaid Medicare claims.

§ Utilized EPremis to document patient information and adhered to HIPAA guidelines regarding confidentiality.

Homemaker

Stay at Home Parent - Midlothian, IL

February 2014 to September 2015

§ Invested in providing a stable environment for the family.

§ Provided care, discipline, and nurturing.

§ Showed strong leadership skills and managed budget. Medicare Follow-up

Accretive Health, Inc - Chicago, IL

August 2013 to February 2014

§ Answered and placed phone calls and updated patient insurance information in the TPX database for accurate billing.

§ Input Medicare secondary claims, processed EOBs, and contacted Medicare to resolve unpaid claim issues.

§ Called patients to verify Medicare coverage, reviewed medical records, and posted payments to patient accounts.

§ Remained familiar with ICD-9, ICD-10, HCPCS, and CPT codes. Education

Associate of Science Degree in Healthcare Accounting Ultimate Medical Academy

January 2023 to December 2023

Ultimate Medical Academy

Skills

• Claims Processing

• Financial Auditing

• Bookkeeping

• Payroll Taxes

• Reconciliation Payroll Accounting

• Payment Posting

• Accounts Receivable (A/R)

• Revenue Cycle Data Entry

• Government / Third Party Payers

• General Ledger

• Balance Sheets

• Medical Terminology

• Medical Billing

• Interpersonal Communications

• Medical Records Management Financial Statements / Reporting

• Invoicing

• HIPAA Compliance EOBs (Explanation of Benefits)

• Reimbursement Cycle

• Medicare / Medicaid Introduction to ICD-10, CPT, HCPCS

• Accounts Payable (A/P)

• Typing

• HIPAA

• ICD-9

• ICD-10

• Accounts receivable

• Medical records

• Bookkeeping

• Accounts payable

• Accounting software

• Customer service

• Payroll

• Accounting

• Leadership

• Windows

• General ledger accounting

Certifications and Licenses

Certified Professional Coder

Assessments

Administrative assistant/receptionist — Proficient October 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical billing — Completed

February 2023

Understanding the procedures and forms used for medical billing Full results: Completed

Protecting patient privacy — Proficient

February 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Bookkeeping — Completed

February 2023

Calculating and determining the accuracy of financial data Full results: Completed

Customer service — Proficient

October 2023

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Completed

October 2023

Influencing and negotiating with customers

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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