Jericka Diener
Aurora, IN ***** 513-***-**** ad44xf@r.postjobfree.com
PROFESSIONAL SUMMARY
Over 7 years of experience in the customer service industry. Hard working team player, quick learner, dedicated to providing exceptional customer service. Currently pursuing my degree in accounting bookkeeping and payroll at Ivy Tech.
SKILLS
Microsoft Office
Multi-Line Phone Systems
Mail Management
Strategic Planning
Schedule Management
Account Balancing
Back Office Operations
Customer and Client Relations
Time Management
Cash Deposit Preparation
Phone Call Answering
Documentation
Customer Service
WORK HISTORY
COOK 05/2021 to CURRENT
SDCSC Aurora, IN
Kept kitchen clean and organized by performing daily maintenance tasks.
Managed opening and closing shift kitchen tasks.
Prepared food items in compliance with recipes and portioning control guidelines.
POSTAL SERVICE CLERK 12/2013 to 08/2019
United States Postal Service, Lawrenceburg
Processed retail sales transactions for postal products such as stamps, envelopes, and money orders
Addressed complaints regarding postal service issues such as mail theft, delivery problems, and lost or damaged mail
Received incoming mail and sorted to appropriate routes for an entire zip code
Updated office files daily and kept records organized
Handled post office box paperwork, rents, and questions
Served customers by going above-and-beyond to offer exceptional support for all needs.
CUSTOMER SERVICE REPRESENTATIVE 06/2013 to 11/2013
Citi Bank
Answered inbound calls each day to handle various concerns, process transactions and close sales
Answered incoming calls, chat messages, and email communications to handle credit card concerns
Met inbound customer needs while maintaining strict performance targets.
STORE BANKER 08/2010 to 10/2012
US Bank
Managed customers' checking, savings, and loan applications
Kept cash box accurate and secure with good management and monitoring abilities
Handled daily transactions such as deposits and withdraws with accuracy and speed.
EDUCATION
Core 40 Diploma
South Dearborn High School, Aurora, Indiana
Certificate Bookkeeping And Payroll EXPECTED IN 05/2024
Ivy Tech Community College of Indiana, Lawrenceburg, IN
Completed Courses:
Intermediate Algebra
Introduction to Sociology
Introduction to Micro Computers
English Composition
Introduction to Psychology
Introduction to Business
Introduction to Philosophy
Financial Accounting
Currently completing classes for a Bookkeeping and Payroll certificate, eventually wanting to get an Associate's Degree.
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