Dr. GAYLORD B. L. REAGAN, Ph. D.

**** ******** ******

Lorton, Virginia 22079

ad44xa@r.postjobfree.com

703-***-**** (landline - answering machine and voice messaging)

Held DOD SSBI TS security clearance (“SCI eligible”), now inactive and not current

Summary

Certified Six Sigma Green Belt + Black Belt trained, CMMI DEV/SVC/SCAMPI-A, INCOSE System Engineer-Basic, trained in Earned Value Management + TQM + SPC + Cost/Benefit Analysis, certified trainer for DISC and LIFO, and completed Phases one and two of the Government Acquisition Program Management course (COR). Member/former member of Mensa, Triple Nine Society, Intertel, International Society for Philosophical Inquiry, Society for Human Resource Management, American Society for Training and Development, Organization Development Network, Society for Healthcare Education and Training, American Management Association, Academy of Management, and American Association of University Professors.

Experience as a manager + leader + provider+ teacher of organizational development, change management, survey guided development projects, drafting quality assurance strategic plans, serving on proposal red teams, facilitating executive groups, process improvement, training and development, leadership training, and providing consulting services to employers and customers. Served as director of training, employee development manager, internal organizational development consultant, plant human resource manager, business process analyst, co-implementer of knowledge management program, change manager, process improvement leader, project manager, leadership training program designer/manager, management development program designer/director, military plainclothes counterintelligence agent/team chief, and adjunct professor for ten colleges. Have taught using stand-up format on- and off-campus, online virtual courses, and state-wide educable system

Experience

7/2022 to 1/2023: Customer Value Partners (CVP), Vienna, VA

Manager - Business Process Analyst

In July 2022, I signed a written job offer for $130,000 with CVP to support their DHS customer in Washington, D. C. I was told that the offer was contingent on the successful completion of a security clearance background re-investigation. Subsequently, I went through CVP’s new-employee orientation program, selected the benefits I wanted, completed forms online and on my cell phone, and reported to a DHS site where I was fingerprinted and photographed. Over the next six months CVP called to reassure me that the investigation was ongoing. In January 2023 CVP’s human resources personnel notified me that the job offer had been rescinded because the “government agency responsible for completing the security clearance background investigation never initiated the process and the offer timed out”. They assured me that this outcome had nothing to do with anything that I had done.

2014 to 2023: Retired, Alexandria, VA

10/2013 to 4/2014: Addx Corporation, Alexandria, VA

Senior Business Process Analyst, Support Joint Chiefs of Staff, Directorate of Management, Pentagon

• Designed and drafted the DMAIC + DMEDI Continuous Process Improvement framework, materials, and templates

• Drafting the Department of Defense Joint Chiefs of Staff “Instruction for Knowledge Management”

• Revised the “Joint Staff Collaborative Environment Manual”

• Facilitated a “tiger team” tasked with improving Joint Staff senior leaders downward communication capabilities

• Analyzed strategic frameworks and conducted process improvement projects on them

2010 to 2012: TASC, Lorton, VA (Note: NGC sold its TASC subsidiary to two private equity firms, who then sold it to Engility, which was then sold to SAIC; NGC also sold its IT Business Sector where I worked to Paraton)

Technical Project Manager 4, TASC A&AS support to DoD Defense Threat Reduction Agency RD Enterprise & CB Directorate

• Designed/ implemented process improvement projects for customers (travel management, policy manual simplification, etc.)

• Designed/implemented DTRA-RD mission survey and data feedback; facilitated customer senior leadership strategic retreats

• Interpreted customer OPM Employee Viewpoint Survey results, and correlated the outcome with mission survey results

• Drafted technical material as requested (risk management format, program metrics assessment process model, etc.)

• Wrote a catalog of “integrated continuous process improvement” capabilities materials for use by our federal customer

• Drafted QA/QC technical material, and team member resumes for proposals; designed templates for teaming agreements

• Member of American Society for Quality (ASQ) project team creating “Service Quality Body of Knowledge” (SQBoK)

2005 to 2009: Northrop Grumman

2007 – 2009: Information Technology Sector, Lorton, VA

Project Manager & Planner, DoD Defense Threat Reduction Agency CB contract

• Provided program integration A&AS services to support DTRA/CB S&.

• Co-led a Base Realignment And Closing move to Eglin AFB

• Proposal Red Team member for EVMS on “E-2D Advanced Hawkeye Integrated Training System – Aircrew” project

• Member of team given NGIT President’s Award for Customer Service where I supervised 14 professional personnel

• Led team writing comm. plan, drafting/editing/publishing pieces to support corporate ShareCenter upgrade project

• Designed/implemented OD & change management + values projects for DTRA corporate & NGIT contract teams

• Wrote/published “Earned Value Management Implementation Readiness Assessment“ (EVMIRA) + support materials

• Mentored seven six sigma green belt candidate project teams

Manager of Change Management, Organizational Development, Learning and Development, & Communication Lead in support of corporate knowledge management program rollout

• Led five teams within change management steering group (comms, website, training, org transformation, summit conference)

• Wrote comm. plan and articles for corporate KM communication and marketing team. Led 2 marketing planning teams

• Led team designing, developing and implementing corporate KM website – later migrated to portal environment

• Wrote “Know1NG” course for presentation to new senior NGC managers during corporate LEAD1NG course

• Managed project schedules, facilitated meetings, wrote corporate organization transition and transformation plans

• Led team designing and implementing online program assessment process for annual KM Summit planning team

• Member of numerous steering groups (portal, search & taxonomy, information architecture, KM leaders) and COIs

1986 to 2005: Private Consultant, Training Contractor, and Adjunct Professor, Omaha, NE

Management Training and Organizational Development Consultant (Reagan Consulting)

• Operated independent consulting firm specializing in assessing, designing, and presenting monthly customized management

training and organizational development projects; annual retreats; and special projects. Completed over 100 projects involving

all levels of organization and management. Worked in for-profit and not-for-profit environments

• Developed university-accredited TQM/SPC introduction and certification courses for USAF Strategic Air Command

• Developed and presented program to train USAF/SAC internal organizational development consultant cadre

• Registered training vendor with DoD Central Contractor Registration. Provided services to Army Corps of Engineers,

USAF/SAC, National Park Service, Internal Revenue Service, and Office of Personnel Management

• Managed project budgets, marketed, maintained schedules, subcontracted services, & coordinated programs

Training Contractor

• Designed and presented the American Management Association’s capstone management development course: ”The Gifted

Manager: Your Guide to Success in the Age of Hypercompetition”

• Designed and presented the Hospital Learning Centers, Inc. seminar: “Intrapreneurship and the Healthcare Industry”

Adjunct Professor

• Designed and taught courses for University of Oregon, Creighton University, Central Michigan University, University of Nebraska at

Omaha, Century University, Bellevue University, Peru State College, College of St. Francis, Iowa Western Community College, and,

Omaha Metropolitan Community College (4 campuses)

• Taught organizational development; organizational behavior; introduction to business; business communications; career

strategies; psychology of human relations; introduction to human relations; human resource administration; management

systems; marketing; marketing management; healthcare administration; and other courses

• Instructed at graduate and undergraduate levels using classroom, online, cable TV, high-tech, and off-campus formats

• Served as student program advisor for Central Michigan University program at Offutt Air Force Base

1992 to 1993: Weyerhaeuser Paper Company, Omaha, NE

Plant Human Resource Manager

• First plant HR manager (one-person HR department) in multi-union plant with all new senior managers

• Personally administered exempt salary planning, OSHA, EEO, EAP, ADA, AA, recruiting, training, newsletter, employee

survey, employee relations, work comp, customer survey, educational assistance, pre-employment testing, employee

involvement, personnel file archives, pre-retirement counseling, and plant safety program

• Achieved 87% reduction in work comp claims (lock-out / tag-out, monitoring, case management; return-to-work); reintroduced

plant quality plan; implemented ADA; carried out management assessment project; and, computerized HR function

• Designed and presented in-plant management development program

• Member of team implementing plant employee bonus system in unionized plant

1983 to 1986: Bergan Mercy Hospital / Mercy Health System of the Midlands, Omaha, NE.

Director of Training & Management Development; Designated to be President of MHSM Educational Foundation

• Managed provision of services to 2,500 employees/5 subsidiaries in 2 states; $1.5 million combined budget for 8

cost centers, 1 revenue center. Supervised 45 FTE staff & subordinate managers; Computerized all 9 departments

• $200K saved by implementing computerized educational assistance tracking. Produced $300K new revenue

• Work group featured in case study: L. Spencer, Calculating Human Resource Costs and Benefits, 1986, pp. 158-159

• Wrote first five-year department-level business plan -- model later adopted by corporate planning department

• Implemented library media center with online database searching, laser disks, videotapes, and satellite downlink

• Personally designed/developed/co-presented 1,500+ hours of management continuing education programs

• Led task teams implementing management performance evaluation system, career enhancement program for non-

management tech specialists, executive bonus system, succession planning, and manager assessment center

1978 to 1983: Sacred Heart General Hospital Medical Center, Eugene, OR.

Employee Training & Development Manager, and Internal Consultant for Organizational Development

• Designed and delivered all non-technical training in multi-union regional healthcare provider with 1,500 staff members.

• Delivered and managed new employee orientation; all OD projects; annual employee attitude survey; all management training and

development; all pre-management leadership training programs; and safety training

• Co-implemented union de-certification activities; management team member during union work stoppages

• Designed and taught “Healthcare Administration” course, University of Oregon

• Officer and board member, American Society for Training and Development

• Co-designed and co-presented end-user training for organization’s first computerization project on HP3000 mainframe computer

• Served as assistant director of education services department

Education

Ph. D. Educational Policy & Management, minor in Higher Education Administration, University of Oregon: GPA: 3.8/4.0. Awarded three yearly graduate fellowships. Presented refereed paper at an American Educational Studies Association national conference. Member of host/planning team for several academic conferences. Served as Adjunct Instructor for off-campus CE course. Taught course sections.

Completed 80% of a second doctoral program in business and economic history. Received three years of graduate teaching fellowships. Delivered guest lectures for supervising professors, taught course sections, staffed department course registrations.

M. A. American Business History, University of Washington; GPA: 3.8/4.0. Awarded academic scholarship

B. A. American Political & Diplomatic History, University of Washington

Completed my freshman year at Olympic Junior College where I majored in Psychology, and was included on the “Dean’s List” for high scholarship during two of three quarters I attended the college.

Relevant Training

• Six Sigma Green Belt course, and completed Green Belt Certification, 2009, Northrop Grumman Corp.

• Six Sigma Black Belt Course, completed 50% of content prior to instructor cancelling the course, TASC, 2010

• CMMI: DEV, SVC, and SCAMPI-A Team Member courses, all SEI approved, Northrop Grumman, 2009

• CSEP V3.1 Exam Preparation – two courses, both INCOSE approved, Northrop Grumman and TASC, 2009 & 2010

• System Engineer – Basic, courses and certification, TASC Learning Institute, TASC, 2011

• Acquisition Program Management Course (COR course), Phases 1 and 2, Defense Threat Reduction Agency, 2008

• Earned Value Management System, Lee Lambert PMP, Lambert Consulting Group, 2007

• Cost / Benefit Analysis, Dr. Lyle Spencer, Jr., Spencer Research & Technology, 1985

• LIFO Life Orientations Method, Dr. Stuart Atkins, Stuart Atkins, Inc. Licensed Trainer,1982

• DISC Personal Profile System, Performax Certified Trainer,1983

• “Implementing the Americans With Disabilities Act”, Weyerhaeuser Corporation, 1995

• “Implementing Employee Involvement Strategies”, Weyerhaeuser Corporation, 1995

• “Implementing Employee Surveys”, Weyerhaeuser Corporation, 1995

• “Basics of Personnel Law”, Weyerhaeuser Corporation, 1995

Military

• Special Agent, 902d Military Intelligence Group, Ft. McNair, Washington, D. C. Team chief, Pentagon Counterintelligence Force,

Security Services Section. Held DoD SSBI Top Secret clearance.

• Redesigned PCF/SSS inspection coverage plan for Pentagon building

• As plain-clothes counterintelligence officer, performed after- hours security sweeps of Pentagon; carried out case-related

foot and vehicular surveillance activities; observed and reported on demonstrations staged at the Pentagon and elsewhere;

documented security breaches in and around the Pentagon; and, carried out other routine and special duties as assigned

• Awarded Army National Defense Service Medal; Good Conduct Medal, and three accelerated promotions

• Received Certificate of Achievement in recognition of "Exceptional leadership ability, outstanding productivity, supervisory

skills, high level of team morale, and high standards of personal conduct and tact".

• Stationed at Ft. Ord, CA.; Ft. Holabird, MD, Ft. McNair, Washington, DC, and Pentagon Military Reservation

Publications

• “Earned Value Management Implementation Readiness Assessment” (EVMIRA), accepted for 2008 Annual: Developing

Human Resources, Pfeiffer & Co

• “Organizational Learning, and Knowledge Management Assessment,” (OLKMA) 2005 Training and Performance Sourcebook,

Active Training, Princeton, NJ.

• “How Does Your Client Empower Others?” Consultant’s Big Book of Reproducible Surveys/Questionnaires, McGraw-Hill, 2003

• “Communication Style Inventory,” (CSI) 2003 Training and Performance Sourcebook, Active Training, Princeton, NJ.

• “Are You Ready for Virtual Teams?” 2001 Team & Organization Development Sourcebook, McGraw-Hill/HRD Press.

• “Have Your Clients Updated Their Job Requirements Recently?” The Consultant’s Toolkit, McGraw-Hill, 2001.

• “KSAB Retooling Assessment” (KSABRT), 2000 Sourcebook, McGraw-Hill/HRD Press.

• “Influence Strategies Inventory,” (ISI) 1999 Team & Organization Development Sourcebook, McGraw-Hill/HRD Press.

• "Cross-Functional Teams Effectiveness Inventory" (CFTEI), 1998 Annual, Jossey-Bass/Pfeiffer.

• "Manager Empowerment," accepted for publication in 1997 HR Handbook, Vol. 2, HRD Press.

• "Managers for the 21st Century Inventory," 1997 Annual: Vol. 2, Consulting, Jossey-Bass/Pfeiffer.

• "Teams, United States Style,” (TUSS) 1996 Annual, Jossey-Bass/Pfeiffer.

• “Reengineering-Readiness Assessment," (RRA) 1995 Annual: Volume 2, Consulting, Pfeiffer & Co.

• “Wooden Towers: Using Organizational Reengineering," 1995 Annual: Vol. 2, Consulting, Pfeiffer & Co.

• "Organization Type Inventory," with M. Kets de Vries & D. Miller, 1994 Annual: Developing Human Resources, Pfeiffer & Co.

• "Strategic Leadership Styles Instrument," (SLSI) 1993 Annual: Developing Human Resources, Pfeiffer & Co.

• "Total Quality Management Inventory" (TQMI), 1992 Annual: Developing Human Resources, Pfeiffer & Co.

• “The Hard Life of an Adjunct”, The Washington Post, 5/2022

Recognition

• Society of Industry Leaders (support to Standard & Poor’s Vista Research clients)

• Cited by DTRA Chief of Staff for “knowledge, group facilitation, and expertise in the area of organizational development”

• Cited by NGIT DTRA Program Manager for “dedication to the effort” & providing “highest level of support to our customer”

• Cited by Northrop Grumman for contribution to corporate knowledge management implementation (ShareCenter & FIND)

• Ad hoc reviewer for Academy of Management Review; and research translator for Academy of Management Executive

• Conference paper reviewer for Academy of Management, Institute of Behavioral and Applied Management, Association of

Management, and Western Academy of Management

• Former state board member and officer for American Society for Healthcare Education and Training

• Former board member, officer, and Trainers’ Institute faculty member for American Society for Training and Development

• Founding president, Nebraska chapter of the Association of Management

• Delivered refereed session paper at annual conference of American Educational Studies Association

• Featured & pictured in 1/2/94 Omaha World-Herald article: "Consultant Sees Management at a Crossroads"

Personal

• Experienced with standard production software and hardware: MS Office, Windows; Visio, browsers; search engines; linked

iPhone; wireless broadband and Wi-Fi internet access; laptops. Currently exploring the use of AI with organizational development,

process improvement projects, and training program development

• Passed Graduate Student Foreign Language Test in German (4 years) and French (2 years)

• Member of Mensa (98 IQ percentile); Intertel (99 IQ percentile); Triple Nine Society (99.9 IQ percentile); and International Society for Philosophical Inquiry (99.9 IQ percentile)

• Worked five summers as Supervisor for Seattle City Light’s public education program on the Skagit River Hydroelectric Project (hosted 295,000 visitors over 5 summers).

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