Customer Service Representative

Shellie Quick

* ******** **. ****, ** 607-***-**** *************@*****.***

Highlights of Qualifications

Responsible for the supervision of 8 employees

Excellent customer service skills; consistently maintains a professional demeanor

Skilled with Microsoft Word, Excel, Power Point, Outlook, Internet and E-Mail Correspondence

Well organized, creative, dependable, responsible and good team participation

Accepts new challenges with enthusiasm and enjoys learning new skills

Summary Of Relevant Skills

Manager

Coordinated activities with other departments to ensure that services are provided in an efficient and timely manner

Inspected work performed to ensure that it meets specifications and established standards

Performed or assisted with cleaning duties as necessary

Conferred with staff to resolve performance and personnel problems and to discuss company policies

Established and implemented operational standards and procedures for the departments supervised

Investigated complaints about service and equipment and took corrective action

Maintained required records of work hours and other personnel information

Inspected and evaluated the physical condition of facilities to determine the type of work required

Checked and maintained equipment to ensure that it is in working order

Prepared monthly billing statements

Customer Service Representative/Secretary

Greeted visitors and callers, responded to inquires, directed individuals to appropriate persons according to their needs

Answered telephones and gave information to callers; took messages or transferred calls

Operated office equipment such as fax machines, copiers and computer systems

Prepared and processed documents and letters, conducted database management, researched information, received and sent email correspondence

Set up and maintained filing systems, completed forms according to procedures

Opened, read, routed and distributed incoming mail and other materials

Sales Assistant/Sales Clerk

Greeted customers, totaled purchased, processed special customer orders

Operated registers, accepted various forms of payments and issued change and receipts

Performed various housekeeping duties to maintain a clean, orderly environment

Received shipments, stocked shelves and performed inventory related tasks information, received and sent email correspondence

Set up and maintained filing systems, completed forms according to procedures

Relevant Work Experience

Cashier, Dollar General, Bath, NY 10/2016-06/2017

Cashier, K-Mart, Bath, NY 10/2016-12/2016

Manager/Customer Service Representative, Logan’s Inn, Dansville, NY 08/2012-06/2016

Customer Service Representative, Adecco Temp Services, Painted Post, NY 2010

Sales Assistant/Housekeeper, Dansville Village Mart and Logan’s inn, Dansville, NY 2008

Sales Clerk, Wal-Mart, Painted Post, NY 2003-2007

Other Professional Experience

Caregiver, Private Residence – Alzheimer’s Patient, Bath, NY 2009

Education and Training

A.A.S., Office Technology, Corning Community College Corning, NY

A.A.S., Business Administration, Corning Community College Corning, NY

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